Missing icon

[Pat C in C]

Sorry, this may be a duplicate.

My Outlook view has lost the icon which shows when a message has been
forwarded or a reply has been sent. It looked like the back of a paper
envelope with a purple arrow for one action and a blue arrow showing the
other. I can't find the instructions and don't have any idea what caused it
to fall off.

 

[Milly Staples [MVP - Outlook]]

Outlook version please? If 2003 or 2002, try Detect and Repair. If Outlook
2007, try Office Diagnostics.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Pat C in C asked:

| Sorry, this may be a duplicate.
|
| My Outlook view has lost the icon which shows when a message has been
| forwarded or a reply has been sent. It looked like the back of a
| paper envelope with a purple arrow for one action and a blue arrow
| showing the other. I can't find the instructions and don't have any
| idea what caused it to fall off.

 

[jkato]

Hello,
You may have gotten your answer somewhere else by now...but if not, here you
go:
If I'm understanding correctly, it sounds like you lost the whole column
that shows the little icons.
You can right-click at the top of one of the other columns such as "From"
"Subject" "Received" in your Inbox. Right-click directly on the word and a
menu will appear. Select "Field Chooser". You should see "Icon" on the
list. Click on it and drag it to you the top of the column. You will see
two red arrows showing you where the column will be inserted. That's it!
Close out the Field Chooser window and you're all set. You can add or remove
any of the columns in this way.

 

[Corey]

What does this mean? What is "Office Diagnostics"? I am using Outlook 2007,
when I reply or forward an email, it does not show the arrow on the envelope
indicating that I replied to the email. It continues to show the plain
envelope, as if I didn't do anything to the message (didn't reply or
forward), after I have replied. How do I fix this please?

 

[Brian Tillman [MVP - Outlook]]

What does this mean? What is "Office Diagnostics"?

Click Help and choose "Office Diagnostics".

I am using Outlook 2007,
when I reply or forward an email, it does not show the arrow on the envelope
indicating that I replied to the email. It continues to show the plain
envelope, as if I didn't do anything to the message (didn't reply or
forward), after I have replied. How do I fix this please?

What type of account are you using? Exchange? POP? IMAP? Hotmail?

 

[Corey]

Ok, that didn't fix anything, the icons still aren't working correctly. It's
sporadic, sometimes they work, sometimes they don't. I'm using Exchange.

 

[Praltav]

Hello,
You may have gotten your answer somewhere else by now...but if not, here you
go:
If I'm understanding correctly, it sounds like you lost the whole column
that shows the little icons.
You can right-click at the top of one of the other columns such as "From"
"Subject" "Received" in your Inbox. Right-click directly on the word and a
menu will appear. Select "Field Chooser". You should see "Icon" on the
list. Click on it and drag it to you the top of the column. You will see
two red arrows showing you where the column will be inserted. That's it!
Close out the Field Chooser window and you're all set. You can add or remove
any of the columns in this way.

 

[Praltav]

I have had this same problem...have not found a fix. I am using a Hotmail
account(http), but previous posts and links to a Microsoft Outlook Connector
are no longer working. "Field Chooser" does not have "Icon" available.

Has anyone found a solution?

 

[lynbin]

I also have this problem. I'm using Outlook 2003 and have recently changed
the headings in my inbox, and their order.

does anyone have any suggestions at all?? I work for 4 different companies
and I use these icons to see which emails I have responded to, it's making my
life very difficult!