Microsoft response over Hotmail problems

[JWBH]

I have sent this email below to the Managers at Microsoft who help people
who have problems with their Hotmail accounts, and have received no response
from them, in terms of feedback.

I have had exactly this same problem with hotmail many times before, and
before have asked them for some feedback on what is wrong. If for no other
reason because when you notify them with a problem you first get routed to
someone who invariably tells you to how to use the spam filter, or just
reconfigure OE.

you then have to tediously explain it all again before they then give you
another address to write to and then you have to wait a day or two to get a
response.

Its no big deal, but when you have been through the same thing so many times
before and continue to get no managerial response from them its very tiring.

a copy of the last letter to the managers which i have copied below explains
the problem i am having with the Hotmail account accessing it via Outlook
Express.

would anyone be able to suggest a course of action to resolve this issue
once and for all please.

thanks for any advice.


Dear Sirs

My Hotmail account now wants to download '796' (not some 200 odd as before)
emails when i do a 'send and receive' in outlook express6 (i have windows
XP ).

I have not been able to communicate exactly what this problem is to your
department very well. These are not possibly *all* spam (a few might be)[ as
you colleague seems to suggests below with his response]. since i open and
use this account every day, even if i got the maximum usual spam that would
only account for about 4 or 5 items coming in, not the current 796.

at the moment i have unchecked the box; 'include this account when receiving
mail' in accounts in OE. because it slows up the computer.

if you require me to check this box to include the account when receiving
mail i can do so, if you require it done for any test purposes.

i have had this trouble some times before and it was 'seemingly' fixed by
someone at microsoft, since after a couple of days it ceased the massive
erroneous download of emails. although i do not know what they did. if you
can help with this problem again and perhaps you would let me know what you
do. So if this happens again (it has happened four times in the past) i can
inform any of your colleagues what the problem has been before, which may
help them to pin point it straight away.

many thanks for any assistance you are able to give with this problem.

 

[Richard Urban]

If you used a program such as MailWasher Pro, you would be able to "see"
what these messages are <*before*> downloading them. Being that the majority
of them are likely S.P.A.M., you can set up filters to automatically delete
the S.P.A.M. messages before you download the valid messages.

Believe me - this program works. My brother was being plagued with huge
downloads from a friend (jokes, images, music etc.) while he was on dialup.
It would lock up his internet connection for hours when he retrieved his
mail through Outlook Express. Using MailWasher, he was able to delete the
crap directly from the ISP's mail server. None of it was downloaded to his
computer when he retrieved his mail.

Give it a try! www.firetrust.com

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

I have sent this email below to the Managers at Microsoft who help people
who have problems with their Hotmail accounts, and have received no
response from them, in terms of feedback.

I have had exactly this same problem with hotmail many times before, and
before have asked them for some feedback on what is wrong. If for no other
reason because when you notify them with a problem you first get routed to
someone who invariably tells you to how to use the spam filter, or just
reconfigure OE.

you then have to tediously explain it all again before they then give you
another address to write to and then you have to wait a day or two to get
a response.

Its no big deal, but when you have been through the same thing so many
times before and continue to get no managerial response from them its very
tiring.

a copy of the last letter to the managers which i have copied below
explains the problem i am having with the Hotmail account accessing it via
Outlook Express.

would anyone be able to suggest a course of action to resolve this issue
once and for all please.

thanks for any advice.


Dear Sirs

My Hotmail account now wants to download '796' (not some 200 odd as
before) emails when i do a 'send and receive' in outlook express6 (i have
windows XP ).

I have not been able to communicate exactly what this problem is to your
department very well. These are not possibly *all* spam (a few might
be)[ as you colleague seems to suggests below with his response]. since i
open and use this account every day, even if i got the maximum usual spam
that would only account for about 4 or 5 items coming in, not the current
796.

at the moment i have unchecked the box; 'include this account when
receiving mail' in accounts in OE. because it slows up the computer.

if you require me to check this box to include the account when receiving
mail i can do so, if you require it done for any test purposes.

i have had this trouble some times before and it was 'seemingly' fixed by
someone at microsoft, since after a couple of days it ceased the massive
erroneous download of emails. although i do not know what they did. if
you can help with this problem again and perhaps you would let me know
what you do. So if this happens again (it has happened four times in the
past) i can inform any of your colleagues what the problem has been
before, which may help them to pin point it straight away.

many thanks for any assistance you are able to give with this problem.

 

[Zygy]

I entirely agree with you! MailWasherPro works very well. You are presented
with all the emails and have the facility of marking them as Friends or
Blacklist them for ever after. In addition you can mark them for deletion
and so they will not be transferred to OE.

I was troubled with SPAM emails in the past and found MailWasher of real
help in dealing with the problem, which I do not have now, since changing my
ISP.

I found that filters sometimes filter emails, which you do not want them to
filter! You do not have this problem with MailWasher. You make the choice!
See:- www.mailwasher.com

If you used a program such as MailWasher Pro, you would be able to "see"
what these messages are <*before*> downloading them. Being that the
majority of them are likely S.P.A.M., you can set up filters to
automatically delete the S.P.A.M. messages before you download the valid
messages.

Believe me - this program works. My brother was being plagued with huge
downloads from a friend (jokes, images, music etc.) while he was on
dialup. It would lock up his internet connection for hours when he
retrieved his mail through Outlook Express. Using MailWasher, he was able
to delete the crap directly from the ISP's mail server. None of it was
downloaded to his computer when he retrieved his mail.

Give it a try! www.firetrust.com

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

I have sent this email below to the Managers at Microsoft who help people
who have problems with their Hotmail accounts, and have received no
response from them, in terms of feedback.

I have had exactly this same problem with hotmail many times before, and
before have asked them for some feedback on what is wrong. If for no
other reason because when you notify them with a problem you first get
routed to someone who invariably tells you to how to use the spam filter,
or just reconfigure OE.

you then have to tediously explain it all again before they then give you
another address to write to and then you have to wait a day or two to get
a response.

Its no big deal, but when you have been through the same thing so many
times before and continue to get no managerial response from them its
very tiring.

a copy of the last letter to the managers which i have copied below
explains the problem i am having with the Hotmail account accessing it
via Outlook Express.

would anyone be able to suggest a course of action to resolve this issue
once and for all please.

thanks for any advice.


Dear Sirs

My Hotmail account now wants to download '796' (not some 200 odd as
before) emails when i do a 'send and receive' in outlook express6 (i have
windows XP ).

I have not been able to communicate exactly what this problem is to your
department very well. These are not possibly *all* spam (a few might
be)[ as you colleague seems to suggests below with his response]. since i
open and use this account every day, even if i got the maximum usual spam
that would only account for about 4 or 5 items coming in, not the current
796.

at the moment i have unchecked the box; 'include this account when
receiving mail' in accounts in OE. because it slows up the computer.

if you require me to check this box to include the account when receiving
mail i can do so, if you require it done for any test purposes.

i have had this trouble some times before and it was 'seemingly' fixed by
someone at microsoft, since after a couple of days it ceased the massive
erroneous download of emails. although i do not know what they did. if
you can help with this problem again and perhaps you would let me know
what you do. So if this happens again (it has happened four times in the
past) i can inform any of your colleagues what the problem has been
before, which may help them to pin point it straight away.

many thanks for any assistance you are able to give with this problem.

 

[Bucky Breeder]

I have sent this email below to the Managers at Microsoft who help
people who have problems with their Hotmail accounts, and have
received no response from them, in terms of feedback.

I have had exactly this same problem with hotmail many times
before, and before have asked them for some feedback on what is
wrong. If for no other reason because when you notify them with a
problem you first get routed to someone who invariably tells you
to how to use the spam filter, or just reconfigure OE.

And after they so patiently listened to that much, and generously
suggested what you have presented above, *exactly* *why* did you
*not* reconfig your OE, and either use OE filters or at least get a
free trial on a 3rd party filter and try it out?

you then have to tediously explain it all again before they then
give you another address to write to and then you have to wait a
day or two to get a response.

Its no big deal, but when you have been through the same thing so
many times before and continue to get no managerial response from
them its very tiring.

Having some humble field of experience with consulting on technical
and/or psychological matters, I'll share this standard operating
principle with you: when someone asking for help comes back "again",
I summarily have a look at what they said that last time, and what
they're saying they did about it - this time... Suggesting the
likely solution, and *not* receiving any evidence of any credible
and/or *responsive* *pro-active* attempts to address the previous
suggestion - *to* *them* it's very tiring - but then there's always
the next case [in the continuum], who likely *wants* to solve their
problem(s).

a copy of the last letter to the managers which i have copied
below explains the problem i am having with the Hotmail account
accessing it via Outlook Express.

would anyone be able to suggest a course of action to resolve this
issue once and for all please.

thanks for any advice.

Seems you were handed "Get an e-Mail filter, learn it, use it."

"...advice?" A wise man never gives it and a fool never takes it...

Dear Sirs

My Hotmail account now wants to download '796' (not some 200 odd
as before) emails when i do a 'send and receive' in outlook
express6 (i have windows XP ).

I have not been able to communicate exactly what this problem is
to your department very well. These are not possibly *all* spam (a
few might be)[ as you colleague seems to suggests below with his
response]. since i open and use this account every day, even if i
got the maximum usual spam that would only account for about 4 or
5 items coming in, not the current 796.

at the moment i have unchecked the box; 'include this account when
receiving mail' in accounts in OE. because it slows up the
computer.

if you require me to check this box to include the account when
receiving mail i can do so, if you require it done for any test
purposes.

i have had this trouble some times before and it was 'seemingly'
fixed by someone at microsoft, since after a couple of days it
ceased the massive erroneous download of emails. although i do not
know what they did. if you can help with this problem again and
perhaps you would let me know what you do. So if this happens
again (it has happened four times in the past) i can inform any of
your colleagues what the problem has been before, which may help
them to pin point it straight away.

many thanks for any assistance you are able to give with this
problem.

So, ma'am, you're saying that your software is broken and you want
someone [to wit, Microsoft...] to *fix* it?

Anyway, it sounds like you have "speed-reading" deficiency, to me.
Possibly deslexia. Does *Hello!* look like *O Hell* to you?


Here's your solution: Get off the illegal drugs. Put down the anti-
Microsoft picket-sign. [It's rather like picketing the pre-school
because it's *their* fault that you didn't learn to tie your shoes.]
Get professional help as needed. Eat regular balanced meals. Use a
fiber-supplement as needed to stay regular. Perhaps get a free copy
of "Professor Teaches You to Tie Your Shoes" from that 800 number on
TV. And get an e-Mail filter. Then you need to *use* the e-Mail
filter. It's a process, not a pill.

Best regards.

--

When I think back on all the blessings
which have been dispensed in my lifetime:
I can't think of receiving a single one --

.... unless you count that rattlesnake
who granted me all those wishes.

 

[Thip]

I have sent this email below to the Managers at Microsoft who help people
who have problems with their Hotmail accounts, and have received no
response from them, in terms of feedback.

Have you tried accessing your Hotmail through the Web interface so you can
see what's going on?

 

[thanatoid]

If you used a program such as MailWasher Pro, you would be
able to "see" what these messages are <*before*>
downloading them. Being that the majority of them are
likely S.P.A.M., you can set up filters to automatically
delete the S.P.A.M. messages before you download the valid
messages.

Hello,

Since you are the first person I have ever seen that writes SPAM
with periods, this implies you MIGHT know what it actually
stands for. I never bought the "can of spam emptied in front of
an industrial fan" explanation, and I still don't. In fact, I
have an idea or two of what it could really be an acronym for,
but I wonder of you'd care to comment?

Thank you
t.

 

[Ken Blake, MVP]

Hello,

Since you are the first person I have ever seen that writes SPAM
with periods, this implies you MIGHT know what it actually
stands for. I never bought the "can of spam emptied in front of
an industrial fan" explanation, and I still don't. In fact, I
have an idea or two of what it could really be an acronym for,
but I wonder of you'd care to comment?

It's not an acronym for anything. The word comes from the Mony Python
skit/song "Spam." See http://en.wikipedia.org/wiki/Spam_(Monty_Python)

 

[Richard Urban]

I just used periods to accent the word. SPAM, spam, Spam - all the same
thing!

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Uncle Grumpy]

My Hotmail account now wants to download '796' (not some 200 odd as

before) emails when i do a 'send and receive' in outlook express6 (i have
windows XP ).

It's time to setup a NEW hotmail account and delete the one with
problems.

 

[Oldus Fartus]

Have you tried accessing your Hotmail through the Web interface so you can
see what's going on?

The first sensible suggestion in the thread!

 

[thanatoid]

It's not an acronym for anything. The word comes from the
Mony Python skit/song "Spam." See
http://en.wikipedia.org/wiki/Spam_(Monty_Python)

OK, is it just an accident that is happens to be an acronym for
Severely Propagated Advertising Mail?

 

[Shenan Stanley]

It's not an acronym for anything. The word comes from the
Mony Python skit/song "Spam." See
http://en.wikipedia.org/wiki/Spam_(Monty_Python)

OK, is it just an accident that is happens to be an acronym for
Severely Propagated Advertising Mail?

http://www.acronymfinder.com/af-query.asp?Acronym=SPAM&p=dict

It could be an acronym for anything. It isn't, really - not officially or
agreed upon world-wide.
It was originally a shortened version of "SPiced hAM" <- beyond that....

 

[Ken Blake, MVP]

OK, is it just an accident that is happens to be an acronym for
Severely Propagated Advertising Mail?

Not an accident, but something made up after the fact. It's extremely easy
to make up acronyms of something after the fact. Maybe it's "Shoddily
Perpetrated Agressive Malefactors" (which I just made up).

There are many examples of such made-up acronyms in English. POSH (Portside
Out, Starboard Harbor) quickly comes to mind, and there are several other
examples at http://en.wikipedia.org/wiki/False_etymology

 

[thanatoid]

Not an accident, but something made up after the fact. It's
extremely easy to make up acronyms of something after the
fact. Maybe it's "Shoddily Perpetrated Agressive
Malefactors" (which I just made up).

Not bad!

There are many examples of such made-up acronyms in
English. POSH (Portside Out, Starboard Harbor) quickly
comes to mind, and there are several other examples at
http://en.wikipedia.org/wiki/False_etymology

Thank you both for you comments and info.
t.

 

[Ken Blake, MVP]

Not bad!


Thank you both for you comments and info.

You're welcome. Glad to help.

 

[Guest]

The first sensible suggestion in the thread!

 

[PA Bear]

See http://www.insideoe.com/faqs/why.htm#dupes
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

JWBH wrote: