Microsoft Outlook 2003 possible cached password

[jwl007]

I have a coworker who is using Outlook 2003 (yuck). When she takes
her laptop home, outside of the network, she can send mail to other
employees on the domain. However, she gets an authentication error
when sending outside the domain. Her settings for our SMTP server
look correct, using IMAP, Secure Authentication, et all.

This appears to be a cached password problem, similar in nature to the
blank password problem for Outlook 2000. I found a fix for this blank
password problem at http://support.microsoft.com/?kbid=816581. I
looked through the coworker's registry tree, but only found
"HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI Account
Manager\Accounts" to be the deepest folder (I did not find a sub
folder for the Account Number\SMTP Prompt for Password registry entry)

Is there a registry key for SMTP Prompt for Password in Outlook 2003?
Or is there another fix for a cached password gone bad? Or any other
suggestions to try?

Thank you,
jwl007

 

[Chris]

I have a coworker who is usingOutlook2003 (yuck). When she takes
her laptop home, outside of the network, she can send mail to other
employees on the domain. However, she gets an authentication error
when sending outside the domain. Her settings for our SMTP server
look correct, using IMAP, Secure Authentication, et all.

This appears to be a cached password problem, similar in nature to theblank passwordproblem forOutlook2000. I found a fix for thisblankpasswordproblem athttp://support.microsoft.com/?kbid=816581. I
looked through the coworker's registry tree, but only found
"HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI Account
Manager\Accounts" to be the deepest folder (I did not find a sub
folder for the Account Number\SMTP Prompt for Password registry entry)

Is there a registry key for SMTP Prompt for Password inOutlook2003?
Or is there another fix for a cached password gone bad? Or any other
suggestions to try?

Thank you,
jwl007

I've run into this exact same problem. Only on my work laptop, which
also does not contain any registry keys or info where specified.

Did you find a resolve for your situation? (outside of reinstalling
the entire OS -- reinstalling Office doesn't help)

I've used a packet grabber to see whats happening and it is sending a
blank password no doubt about it. ie: LOGIN "username" "" <--
whereareas the 2nd set of quotes should contain the password.

Regards,
Chris.