Microsoft Outlook 2002 will not open

  • Thread starter Glenn R. Quattlebaum
  • Start date
G

Glenn R. Quattlebaum

I installed the free AVG anitvirus and Ad-Aware software and now my Microsoft Outlook 2002 will not open. I get an error message that says "Unable to open your default e-mail folders. The.DLLfile for the information service could not be found." I then get a message that asks if I would like to open your default file system instead? If I click yes I get a message that says "MAPI was unable to load the information service PSTPRX.DLL be sure the service is correctly installed and configured." Actually Microsoft Outlook is not my defaul e-mail folder, I use OE for email and MO for the address book and calendar. I would appreciate any suggestions.
 
B

Brian Tillman

Glenn R. Quattlebaum said:
I installed the free AVG anitvirus and Ad-Aware software and now my
Microsoft Outlook 2002 will not open. I get an error message that
says "Unable to open your default e-mail folders. The.DLLfile for
the information service could not be found." I then get a message
that asks if I would like to open your default file system instead?
If I click yes I get a message that says "MAPI was unable to load the
information service PSTPRX.DLL be sure the service is correctly
installed and configured." Actually Microsoft Outlook is not my
defaul e-mail folder, I use OE for email and MO for the address book
and calendar. I would appreciate any suggestions.
Click to expand...

See if this helps: http://support.microsoft.com/kb/293058/en-us
 
B

Brian Tillman

Glenn R. Quattlebaum said:
I installed the free AVG anitvirus and Ad-Aware software and now my
Microsoft Outlook 2002 will not open. I get an error message that
says "Unable to open your default e-mail folders. The.DLLfile for
the information service could not be found." I then get a message
that asks if I would like to open your default file system instead?
If I click yes I get a message that says "MAPI was unable to load the
information service PSTPRX.DLL be sure the service is correctly
installed and configured." Actually Microsoft Outlook is not my
defaul e-mail folder, I use OE for email and MO for the address book
and calendar. I would appreciate any suggestions.
Click to expand...

By the way, uninstall AVG and reinstall it without the mail scanning
feature.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Microsoft Outlook 2002 SP3 7
.DLL file could not be found 1
Outlook will not run 4
Outlook error message please help!!!! 3
Outlook General Questions 1
Unable to open Outlook 2002 (XP) 5
Outlook XP Error 1
personal folders wont open or close 2

Top