"Microsoft Office Outlook Credentials" Prompt hidden

[Guest]

I had previously succesfully setup Outlook 2007 using RPC/HTTPS. I launched
and logged in several times. However, now when I launch Outlook, I see the
"Microsoft Office Outlook Credentials" window in the task bar, but I am
unable to get it to "send to front" and be visible. Even if I move the
Outloook window all around, I still can't see the credentials window and end
up having to exit.

After I exit Outlook through the file menu, I still see the "Microsoft
Office Outlook Credentials" window in the task bar and Outlook.exe is still
in the task manager processes.

Is there a way to reset the location of the "Microsoft Office Outlook
Credentials" window on Outlook startup?



Is

 

[Alek]

I have a user with exactly the same problem. Windows XP with Office 2003.
Does anyone have a solution? Would this be related to a security update?

 

[Brian Tillman [MVP - Outlook]]

I have a user with exactly the same problem. Windows XP with Office 2003.
Does anyone have a solution? Would this be related to a security update?

You and the person to whom you replied are remarkably short on symptom
details. Please be more complete in your description of the problem.

 

[Alek]

Everytime the user is opening Outlook, Outlook is prompting for the username
and password but the window is hidden. I know this is what is going on
because outlook keeps trying to connect but it does not connect because is
waiting for the credentials and if you look on the taskbar there is a second
outlook window (only in the taskbar) that belongs to the credential window.
If you click on that credential window in the taskbar nothing came up on the
screen. If you try to do right click to select the Move option the right
click does not give you any menu like it normaly does on the taskbar. If I
select the window and try to guess where is the focus and type the username,
then Tab and the password and hit enter sometimes it takes the credentials
and it connects. Again we have to guess where is the focus and play with the
Tab to type the username and password to get Outlook to connect. For a user
to have to do this is a big deal. The user have two monitors but I checked
and moved the mouse over the corners on both screens and the mouse does not
go beyond the corners, so it is not that there is a blind spot on the
screens. I even try as a workaround to type the credentials manually for the
Exchange server in Control Panel --> UserAccounts, under "Stored User Names
and Passwords" but that didn't work. Any help would be apreciate it.

 

[Brian Tillman [MVP - Outlook]]

Everytime the user is opening Outlook, Outlook is prompting for the username
and password but the window is hidden.

You don't state your Outlook or Windows versions. See these:
http://support.microsoft.com/kb/236032
http://support.microsoft.com/kb/895276
http://groups.google.com/group/micr...read/thread/c79e44ce9a370b83/693d33b30832e5ac

 

[Alek]

You don't state your Outlook or Windows versions. See these:
http://support.microsoft.com/kb/236032
http://support.microsoft.com/kb/895276
http://groups.google.com/group/micr...read/thread/c79e44ce9a370b83/693d33b30832e5ac

Actually the answer I was looking for was why the prompt was hidden to then
troubleshoot why the user was getting the prompt everytime. Anyway I found
what was causing the issue. The user had a Matrox TripleHead2Go before but
she was no longer using the Triplehead but the drivers were still loaded. As
soon as I closed the Power Desk app from Matrox the password prompt was
visible.

Thanks,

 

[Brian Tillman [MVP - Outlook]]

Actually the answer I was looking for was why the prompt was hidden to then
troubleshoot why the user was getting the prompt everytime. Anyway I found
what was causing the issue. The user had a Matrox TripleHead2Go before but
she was no longer using the Triplehead but the drivers were still loaded. As
soon as I closed the Power Desk app from Matrox the password prompt was
visible.

I guess I missed the "hidden" part.