Microsoft Office Outlook Credentials popup

[chaswood]

A client is using Outlook 2007 and Exchange 2007 on SBS 2008. Everything
has been fine but just this week they began getting "Microsoft Office Outlook
Credentials" popups every time they start Outlook with:

Connect to remote.ajax.com
Username:
Password:

remote.ajax.com is the name configured in Hub Transport as the FQDN the
outbound facing SMTP connector will provide in response to EHLO. I can't
figure how the workstations would ever see this.

Cancel clears it and everything seems fine otherwise, but it keeps
reccurring. Any ideas?

 

[nickasg]

Same setup with a client of mine. Started happening this week. Any luck on
what is causing it. I assume it is an update? The popup says the internal
name in the title but has the external FQDN in the box. Entering credentials
doesn't work. Clicking cancel does, but it can happen three times in a row
before it will go away for a little while.

-Nick

 

[wigital]

Outlook pop ups on SBS 2008 clients can be resolved by installation of
Exchange Server 2007 Update Rollup 9. This pop up authentication issue
occured after Server Updates but Update Rollup 9 fixes the problem.

We blogged the solution here
http://wintivity.wigital.net/sbs/exchange-2007-sp1-update-rollup-9-fix-outlook-pop-up-sbs-2008/

Hope this helps
Mark