Microsoft Genuine Advantage - Diagnostic Report

Annie Corbett · Jul 27, 2009

I bought my Dell Optiplex GX280 w./ XP Professional. Don't understand why I
am getting this error message about not having Genuine Microsoft installed.
What do I do?

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Geographically blocked PID
Validation Code: 13

Cached Validation Code: N/A
Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
Windows Product ID: 76487-640-8365391-23896
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {884BF8FD-542D-4F5E-9672-71BC25B820D6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Publisher 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: c:\program files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3541]

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{884BF8FD-542D-4F5E-9672-71BC25B820D6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23896</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1123561945-1417001333</SID><SYSTEM><Manufacturer>Dell
Inc. </Manufacturer><Model>OptiPlex GX280
</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.
</Manufacturer><Version>A08</Version><SMBIOSVersion major="2"
minor="3"/><Date>20060303000000.000000+000</Date></BIOS><HWID>97A73A470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard
Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData>
<Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>9AB270B7321226A</Val><Hash>+2xM/PXDhyYelx4pLzxk0y1WeyY=</Hash><Pid>81613-309-4306134-62304</Pid><PidType>10</PidType></Product><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student
2007</Name><Ver>12</Ver><Val>6A0766EE641271A</Val><Hash>cClXJEJY5SOK6h97JuD5p/5XdKg=</Hash><Pid>81602-909-8461457-68106</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12"
Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B"
Version="12" Result="100"/><App Id="A1" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A85C

ell Inc|1A85C:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

Daave · Jul 27, 2009

Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J

Windows XP Blocked VLK

http://74.125.45.132/search?q=cache...R89F-D2KXW-VPK3J+vlk&cd=4&hl=en&ct=clnk&gl=us

Annie said:
I bought my Dell Optiplex GX280 w./ XP Professional. Don't
understand why I am getting this error message about not having
Genuine Microsoft installed. What do I do?

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Geographically blocked PID
Validation Code: 13

Cached Validation Code: N/A
Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
Windows Product ID: 76487-640-8365391-23896
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {884BF8FD-542D-4F5E-9672-71BC25B820D6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Publisher 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: c:\program files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3541]

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{884BF8FD-542D-4F5E-9672-71BC25B820D6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23896</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1123561945-1417001333</SID><SYSTEM><Manufacturer>Dell
Inc. </Manufacturer><Model>OptiPlex GX280
</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.
</Manufacturer><Version>A08</Version><SMBIOSVersion major="2"
minor="3"/><Date>20060303000000.000000+000</Date></BIOS><HWID>97A73A470184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard
Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll"
Version="1.9.40.0"/></GANotification></MachineData>
<Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Publisher
2007</Name><Ver>12</Ver><Val>9AB270B7321226A</Val><Hash>+2xM/PXDhyYelx4pLzxk0y1WeyY=</Hash><Pid>81613-309-4306134-62304</Pid><PidType>10</PidType></Product><Product
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student
2007</Name><Ver>12</Ver><Val>6A0766EE641271A</Val><Hash>cClXJEJY5SOK6h97JuD5p/5XdKg=</Hash><Pid>81602-909-8461457-68106</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12"
Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1B"
Version="12" Result="100"/><App Id="A1" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A85Cell Inc|1A85C:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

PA Bear [MS MVP] · Jul 28, 2009

Visit the following website and begin a new post in the "WGA Validation
Problems" forum and paste the results of the WGA Diagnostic Data log in a
detailed post:
http://social.microsoft.com/forums/en-US/genuinewindowsxp/threads/

A WGA troubleshooting specialist will analyze the data and recommend an
appropriate solution.

HeyBub · Jul 28, 2009

Annie said:
I bought my Dell Optiplex GX280 w./ XP Professional. Don't
understand why I am getting this error message about not having
Genuine Microsoft installed. What do I do?

It seems as if the XP installation you have was installed with a pirated
Volume License Key that was so flagrantly spread around that Microsoft
blocked it by actual key number.

You can:
* Shoot the sumbitch that sold you stolen software. While this may prove
satisfying on some level, it won't get your machine to work.
* Buy a legitimate license from Microsoft. If I recall, in your case, it'll
be about $90.00.

Annie Corbett · Jul 28, 2009

HeyBub said:
It seems as if the XP installation you have was installed with a pirated
Volume License Key that was so flagrantly spread around that Microsoft
blocked it by actual key number.

You can:
* Shoot the sumbitch that sold you stolen software. While this may prove
satisfying on some level, it won't get your machine to work.
* Buy a legitimate license from Microsoft. If I recall, in your case, it'll
be about $90.00.

wow. that's pretty amazing since I bought this from Dell.

Daave · Jul 29, 2009

pbj said:
Did you get it straight from Dell, or from a small computer shop
or online seller claiming to be a Dell Dealer?

If it's straight from Dell then there should be a Windows XP Pro COA
somewhere on the machine with a valid regcode.

Sometimes in these situations, the license is for XP *Home* (and that is
indeed what it says on the COA sticker) but someone at some point
decided to upgrade to a now-banned VLK of Windows XP Pro.

To Annie, what does it say on your COA: XP Home or XP Pro? Do you have a
Dell XP Reinstallation CD? What version of XP is it for: Home or Pro?
And if you have this CD, use Windows explorer to drill drown to:

I386\winnt.sif

and open it up with Notepad. The key should normally match what you
included in your first post:

Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J

But I'll bet it won't since I am sure you didn't purchase a volume
license!

Microsoft Genuine Advantage - Diagnostic Report

Annie Corbett

Daave

PA Bear [MS MVP]

HeyBub

Annie Corbett

Daave