Microsoft Fax printing.

[Guest]

All aspects of fax works OK except I cannot preview the document before
sending or be able to open an already sent fax. Trying to open to view
reverts to the desktop.

 

[Thomas Ferguson]

Try removing and re-adding the fax service.

This is done under Control Panel Add/Remove programs. Click on
Add/Remove Windows Components. Locate Windows fax services in the list
and uncheck it. Follow on-screen prompts. Restart Windows. Return to the
same location and re-check the Fax Services box.

Let us know.

Tom
MSMVP-DTS


: All aspects of fax works OK except I cannot preview the document
before
: sending or be able to open an already sent fax. Trying to open to view
: reverts to the desktop.
: --
: Many thanks
:
:
: BARRY

 

[Russ Valentine [MVP-Outlook]]

There are many possible causes for this problem. Most often, this problem
arises because some other imaging application that you installed has set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default viewer for
TIF files. You can easily restore that setting in Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

 

[Guest]

Thank you Russ,

There are many possible causes for this problem. Most often, this problem
arises because some other imaging application that you installed has set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default viewer for
TIF files. You can easily restore that setting in Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]

All aspects of fax works OK except I cannot preview the document before
sending or be able to open an already sent fax. Trying to open to view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

Barry or anyone:

Did you solve your problem? If so could you let me know what to do mine
problem is as follows below (sounds the same as yours)
At the complete Fax Wizard, I select preview fax, then a 2 windows pop up,
top one saying The fax preview cannot be displayed, I then select the ok
button and read the bottom box which says, Error PntVideo, DRV not found or
not enough memory. How can I fix this?

 

[Russ Valentine [MVP-Outlook]]

State your file association for TIF files.

 

[Guest]

Yes I am having all the same problems as you, if someone answers with a
solution it would help both of us.
Thanks
--
Trying to learn windows xp

State your file association for TIF files.

 

[Guest]

can you be more through in your instructions for correcting this problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp

There are many possible causes for this problem. Most often, this problem
arises because some other imaging application that you installed has set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default viewer for
TIF files. You can easily restore that setting in Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]

All aspects of fax works OK except I cannot preview the document before
sending or be able to open an already sent fax. Trying to open to view
reverts to the desktop.
--
Many thanks


BARRY

 

[Russ Valentine [MVP-Outlook]]

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]

can you be more through in your instructions for correcting this problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp

There are many possible causes for this problem. Most often, this problem
arises because some other imaging application that you installed has set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default viewer
for
TIF files. You can easily restore that setting in Windows Explorer >
Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]

All aspects of fax works OK except I cannot preview the document before
sending or be able to open an already sent fax. Trying to open to view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

I am sorry but I just do not know how to find a lot of things in order to fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what would I do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

--
Trying to learn windows xp

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]

can you be more through in your instructions for correcting this problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp

There are many possible causes for this problem. Most often, this problem
arises because some other imaging application that you installed has set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default viewer
for
TIF files. You can easily restore that setting in Windows Explorer >
Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the document before
sending or be able to open an already sent fax. Trying to open to view
reverts to the desktop.
--
Many thanks


BARRY

 

[Russ Valentine [MVP-Outlook]]

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]

I am sorry but I just do not know how to find a lot of things in order to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what would I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]

can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often, this
problem
arises because some other imaging application that you installed has
set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows Explorer >
Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the document
before
sending or be able to open an already sent fax. Trying to open to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

I found Windows Explorer by (1)selecting start (2)select all programs (3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4) select tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1

Thank You
Carolyn
Trying to learn windows xp

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]

I am sorry but I just do not know how to find a lot of things in order to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what would I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often, this
problem
arises because some other imaging application that you installed has
set
itself as the default viewer for TIF files. To view faxes from the Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows Explorer >
Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the document
before
sending or be able to open an already sent fax. Trying to open to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Russ Valentine [MVP-Outlook]]

You should be able to scroll down the list of file types, find TIF files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]

I found Windows Explorer by (1)selecting start (2)select all programs (3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4) select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]

I am sorry but I just do not know how to find a lot of things in order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often, this
problem
arises because some other imaging application that you installed
has
set
itself as the default viewer for TIF files. To view faxes from the
Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows Explorer

Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the document
before
sending or be able to open an already sent fax. Trying to open to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

I found two
(1) Tif
Corel Photo-paint 4.0 picture
opens with corel paint

(2) Tiff
Tif image
opens with picture & Fax viewer

What would the next step be?

Thank You
Carolyn
--
Trying to learn windows xp

You should be able to scroll down the list of file types, find TIF files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]

I found Windows Explorer by (1)selecting start (2)select all programs (3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4) select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]
I am sorry but I just do not know how to find a lot of things in order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often, this
problem
arises because some other imaging application that you installed
has
set
itself as the default viewer for TIF files. To view faxes from the
Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows Explorer

Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the document
before
sending or be able to open an already sent fax. Trying to open to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Russ Valentine [MVP-Outlook]]

That's your problem. TIF files need to be set to use the Windows Picture and
Fax viewer.
It's all documented here:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835135

--
Russ Valentine
[MVP-Outlook]

I found two
(1) Tif
Corel Photo-paint 4.0 picture
opens with corel paint

(2) Tiff
Tif image
opens with picture & Fax viewer

What would the next step be?

Thank You
Carolyn
--
Trying to learn windows xp

You should be able to scroll down the list of file types, find TIF files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]

I found Windows Explorer by (1)selecting start (2)select all programs
(3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4) select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp


:

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]
I am sorry but I just do not know how to find a lot of things in
order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what
would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often,
this
problem
arises because some other imaging application that you installed
has
set
itself as the default viewer for TIF files. To view faxes from
the
Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows
Explorer

Folder
Options. File Types. For most users the command line should
read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the
document
before
sending or be able to open an already sent fax. Trying to open
to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

Ok I highlighted
Tif Corel Photo-paint 4.0 picture
opens with corel paint
Clicked on change and changed it too: Windows Picture and Fax Viewer

Now reads as:
Extension TIF File Types TIF File
Opens with Windows Picture and Fax Viewer

Is this correct? DO I have to restart XP windows or do anything else before
I go and try to view a fax?

Thank you for your patience
Carolyn
Trying to learn windows xp

That's your problem. TIF files need to be set to use the Windows Picture and
Fax viewer.
It's all documented here:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835135

--
Russ Valentine
[MVP-Outlook]

I found two
(1) Tif
Corel Photo-paint 4.0 picture
opens with corel paint

(2) Tiff
Tif image
opens with picture & Fax viewer

What would the next step be?

Thank You
Carolyn
--
Trying to learn windows xp

You should be able to scroll down the list of file types, find TIF files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]
I found Windows Explorer by (1)selecting start (2)select all programs
(3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4) select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp


:

Windows Explorer is the main utility used to view the contents of your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]
I am sorry but I just do not know how to find a lot of things in
order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what
would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting this
problem,
like step by step, I have never worked with this problem before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often,
this
problem
arises because some other imaging application that you installed
has
set
itself as the default viewer for TIF files. To view faxes from
the
Fax
Console, the Windows Imaging and Fax viewer must be your default
viewer
for
TIF files. You can easily restore that setting in Windows
Explorer

Folder
Options. File Types. For most users the command line should
read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the
document
before
sending or be able to open an already sent fax. Trying to open
to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Russ Valentine [MVP-Outlook]]

It's always good to restart whenever you've made a system change. That
should take care of it.
--
Russ Valentine
[MVP-Outlook]

Ok I highlighted
Tif Corel Photo-paint 4.0 picture
opens with corel paint
Clicked on change and changed it too: Windows Picture and Fax Viewer

Now reads as:
Extension TIF File Types TIF File
Opens with Windows Picture and Fax Viewer

Is this correct? DO I have to restart XP windows or do anything else
before
I go and try to view a fax?

Thank you for your patience
Carolyn
Trying to learn windows xp

That's your problem. TIF files need to be set to use the Windows Picture
and
Fax viewer.
It's all documented here:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835135

--
Russ Valentine
[MVP-Outlook]

I found two
(1) Tif
Corel Photo-paint 4.0 picture
opens with corel paint

(2) Tiff
Tif image
opens with picture & Fax viewer

What would the next step be?

Thank You
Carolyn
--
Trying to learn windows xp


:

You should be able to scroll down the list of file types, find TIF
files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]
I found Windows Explorer by (1)selecting start (2)select all programs
(3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4)
select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp


:

Windows Explorer is the main utility used to view the contents of
your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]
I am sorry but I just do not know how to find a lot of things in
order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what
would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting
this
problem,
like step by step, I have never worked with this problem
before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often,
this
problem
arises because some other imaging application that you
installed
has
set
itself as the default viewer for TIF files. To view faxes
from
the
Fax
Console, the Windows Imaging and Fax viewer must be your
default
viewer
for
TIF files. You can easily restore that setting in Windows
Explorer

Folder
Options. File Types. For most users the command line should
read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software
Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the
document
before
sending or be able to open an already sent fax. Trying to
open
to
view
reverts to the desktop.
--
Many thanks


BARRY

 

[Guest]

Well I just viewed my first fax since getting a new CPU in July. I will
print and use what I just learned from you for future reference.
Thank You for having the patience to stay with me. Next on Monday I have to
find out why I cannot restore my system to an earlier restore point.

Carolyn
--
Trying to learn windows xp

It's always good to restart whenever you've made a system change. That
should take care of it.
--
Russ Valentine
[MVP-Outlook]

Ok I highlighted
Tif Corel Photo-paint 4.0 picture
opens with corel paint
Clicked on change and changed it too: Windows Picture and Fax Viewer

Now reads as:
Extension TIF File Types TIF File
Opens with Windows Picture and Fax Viewer

Is this correct? DO I have to restart XP windows or do anything else
before
I go and try to view a fax?

Thank you for your patience
Carolyn
Trying to learn windows xp

That's your problem. TIF files need to be set to use the Windows Picture
and
Fax viewer.
It's all documented here:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835135

--
Russ Valentine
[MVP-Outlook]
I found two
(1) Tif
Corel Photo-paint 4.0 picture
opens with corel paint

(2) Tiff
Tif image
opens with picture & Fax viewer

What would the next step be?

Thank You
Carolyn
--
Trying to learn windows xp


:

You should be able to scroll down the list of file types, find TIF
files,
then examine the program used for the "Open" command.
--
Russ Valentine
[MVP-Outlook]
I found Windows Explorer by (1)selecting start (2)select all programs
(3)
(select Accesories)
(4) select windows Explorer (which brought up my documents) (4)
select
tools
(5) select folder options
(6) Select file Types
I have gotten this far now looking at Registered file types: Has
Extensions File Types

Where do I scrowl down to and how do I see

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1

Thank You
Carolyn
Trying to learn windows xp


:

Windows Explorer is the main utility used to view the contents of
your
computer and is available on the Start Menu.

--
Russ Valentine
[MVP-Outlook]
I am sorry but I just do not know how to find a lot of things in
order
to
fix
a problem,
Where is the Windows Explorer - Folder? If I find that then what
would
I
do
if the line does not read what you have below.

Carolyn

Windows Explorer > Folder
Options. File Types. For most users the command line should read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

--
Trying to learn windows xp


:

More thorough?
No. What information are you lacking?
--
Russ Valentine
[MVP-Outlook]
can you be more through in your instructions for correcting
this
problem,
like step by step, I have never worked with this problem
before.
Thanks
--
Trying to learn windows xp


:

There are many possible causes for this problem. Most often,
this
problem
arises because some other imaging application that you
installed
has
set
itself as the default viewer for TIF files. To view faxes
from
the
Fax
Console, the Windows Imaging and Fax viewer must be your
default
viewer
for
TIF files. You can easily restore that setting in Windows
Explorer

Folder
Options. File Types. For most users the command line should
read:

"rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"

Another common cause of this problem is firewall software
Trojan
horse
rules. The most common is one that ships with Norton Internet
Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]
All aspects of fax works OK except I cannot preview the
document
before
sending or be able to open an already sent fax. Trying to
open
to
view
reverts to the desktop.
--
Many thanks


BARRY