Microsoft Fax Error

[Jack Mills]

Each time I attempt to fax a .tif document produced with a
HP scanner (see KB 306663), the Fax Monitor reports "An
error occurred while sending the fax." I use the HP
scanner in place of a physical or virtual fax machine.
What should I do to successfully send this fax? TIA

 

[Russ Valentine]

How are you creating the TIF? How are trying to send it?

 

[Jack Mills]

The TIF is created with HP Scanjet 3670 and sent over an
IBIS NetoDragon 56K Voice Modem (digitally signed driver
dated 7/16/2003) by following step-by-step the
instructions laid out on
http://support.microsoft.com/default.aspx?kbid+306663.
FYI, XP Pro SP2 has been successfully applied. Does this
information help you help me solve my problem? TIA

 

[Russ Valentine [MVP-Outlook]]

But from what application are you printing the TIF file?
Have you tried printing it from the application in which it was created?
Is the modem invoked?
Anything in Event Viewer?

 

[Jack Mills]

Printed the TIF file from the a) Microsoft Office Document
Imaging, b) Windows Picture and Fax Viewer, and c) HP
Photo & Imaging Gallery programs. Yes, I printed it from
the HP application. Yes, the fax is invoked (meaning it
dials out, and I can hear the standard tones associated
with the querying and accepting of the digital data.
Here's the event viewer's report:
Event Type: Warning
Event Source: Microsoft Fax
Event Category: Outbound
Event ID: 32028
Date: 9/1/2004
Time: 10:50:39 AM
User: N/A
Computer: DON
Description:
An error was encountered while sending a fax. The service
will attempt to resend the fax. If further transmissions
fail, please verify that the phone line, fax sending
device, and fax receiving device are working properly.
Sender: Jack Mills. Billing code: . Sender company:
Decisions Information. Sender dept: . Recipient name: Loan
Mtce Dept--Nelnet (Business Fax). Recipient number: 1
402 458-2298. Device name: NetoDragon 56K Voice Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
___________________________________________________________
_

 

[Russ Valentine]

Uh-oh. That means this is a transmission error, not a rendering problem.
These are very difficult to track down.
Can you fax to other numbers successfully? Do you know if your fax modem is
on the Windows XP HCL list?

 

[Jack Mills]

A "made for Windows XP" modem is on order and should be
installed after the holiday. I'll try again and see if
the new modem solves my problem. Later.

 

[Russ Valentine [MVP-Outlook]]

"Made for Windows XP" is not reliable. Look at the HCL list before you
purchase.

 

[Guest]

I've ordered a Creative Modem Blaster PCI DI5652-1, the status of which is
Designed for Windows XP. It is one of the many modem choices listed in
Microsoft's replacement for XP HCL, the Windows Catalog. Should working,
don't you believe? Later.

 

[Russ Valentine [MVP-Outlook]]

One can only hope.