Microsoft Fax: error 3003 when including cover pages

[zerbie45]

Hy guys,

I noticed that Microsoft Fax is not able to send fax when they include
cover pages.
I found earlier posts documenting this error but the main difference is
that I'm able to correctly preview the faxes therefore it should be a
different problem (which should rule out any file associations or
permissions issues).
The fax works just fine when skipping cover pages.

Any idea ?

Environment is Windows 2003 Standard

 

[Russ Valentine [MVP-Outlook]]

Windows 2003 standard?
State your fax software. State the problem you are having more clearly.

 

[zerbie45]

OK. Sorry for not being very precise.
I'm using the following configuration:

- Windows 2003 Standard Edition SP1 (Terminal Server)
- T37FSP Fax software
- Microsoft Fax services (required component for T37FSP)

Faxes are sent through a Cisco Gateway.
Everything works fine until we try to send faxes which use cover pages.
I'm able to preview the fax using the "preview" button during the send
a fax wizard. After I click send though, the fax doesn't show in the
outbox or sent items queue.
The fax server event viewer says fax could not be submitted and
highlights error 3003.
A research I just made maps error 3003 to description "A
StartDocPrinter call was not issued.".

The same errors appears using domain admin and local admin rights. It
doesn't make a difference if the fax is being sent remotely (after the
fax printer is mapped) or local from the fax server itself. Could it be
a problem on the Cisco Gateway ?

I tried installing Service Pack 1 on the fax server to no avail.
Any help would be VERY appreciated !

TIA

 

[Russ Valentine [MVP-Outlook]]

Aha. This group only supports the standalone fax software that come with
Windows XP. You'll need to look for the relevant Windows 2003 Server group.