Cannot send fax w/cover page

[Steve Zurlo]

Suddenly I can no longer preview or send a fax with XP Fax if I attempt to
add a cover page. If I try to preview, I get the message "fax preview
cannot be displayed" and the fax never appears in the outbox or sends when
the wizard completes. Even if I don't try to preview the fax still never
appears in the outbox or attempts to send after the wizard finishes. If I
don't attach a cover page it works fine. I can open and edit both the
standard cover pages and my own cover pages from the fax console or by
double
clicking the .cov files in Explorer with no problem. I have uninstalled and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the past from
people with this exact same issue, but no solutions. Have any of you since
found a fix?

Thanks,

Steve Zurlo

 

[Russ Valentine [MVP-Outlook]]

What is your file association for TIF files?

 

[Steve Zurlo]

"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I don't
include a cover page. Basically everything works fine as long as I do not
include a cover page. If I do include a cover page the fax will not send no
matter if I try to preview or not and will not preview period.

What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]

Suddenly I can no longer preview or send a fax with XP Fax if I attempt to
add a cover page. If I try to preview, I get the message "fax preview
cannot be displayed" and the fax never appears in the outbox or sends when
the wizard completes. Even if I don't try to preview the fax still never
appears in the outbox or attempts to send after the wizard finishes. If I
don't attach a cover page it works fine. I can open and edit both the
standard cover pages and my own cover pages from the fax console or by
double
clicking the .cov files in Explorer with no problem. I have uninstalled and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the past from
people with this exact same issue, but no solutions. Have any of you since
found a fix?

Thanks,

Steve Zurlo

 

[Russ Valentine [MVP-Outlook]]

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]

"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I don't
include a cover page. Basically everything works fine as long as I do not
include a cover page. If I do include a cover page the fax will not send no
matter if I try to preview or not and will not preview period.

What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]

Suddenly I can no longer preview or send a fax with XP Fax if I

attempt

to

If

I uninstalled
and

 

[Steve Zurlo]

Thanks, but that is not it. When I double click sent items or inbox items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I include
a cover page (any cover page) I cannot preview or send the fax.

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]

"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I don't
include a cover page. Basically everything works fine as long as I do not
include a cover page. If I do include a cover page the fax will not send no
matter if I try to preview or not and will not preview period.



attempt sends
when If

 

[Russ Valentine [MVP-Outlook]]

Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that is not it. When I double click sent items or inbox items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I include
a cover page (any cover page) I cannot preview or send the fax.

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]

"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I don't
include a cover page. Basically everything works fine as long as I do not
include a cover page. If I do include a cover page the fax will not

send
no

matter if I try to preview or not and will not preview period.



What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
Suddenly I can no longer preview or send a fax with XP Fax if I attempt
to
add a cover page. If I try to preview, I get the message "fax preview
cannot be displayed" and the fax never appears in the outbox or sends
when
the wizard completes. Even if I don't try to preview the fax still never
appears in the outbox or attempts to send after the wizard

finishes.
If

I
don't attach a cover page it works fine. I can open and edit both the
standard cover pages and my own cover pages from the fax console

or

by

 

[Steve Zurlo]

To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG

Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that is not it. When I double click sent items or inbox items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I include
a cover page (any cover page) I cannot preview or send the fax.

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I don't
include a cover page. Basically everything works fine as long as I

do
not

include a cover page. If I do include a cover page the fax will not send
no
matter if I try to preview or not and will not preview period.



What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
Suddenly I can no longer preview or send a fax with XP Fax if I
attempt
to
add a cover page. If I try to preview, I get the message "fax preview
cannot be displayed" and the fax never appears in the outbox or sends
when
the wizard completes. Even if I don't try to preview the fax still
never
appears in the outbox or attempts to send after the wizard finishes.
If
I
don't attach a cover page it works fine. I can open and edit

both
the

standard cover pages and my own cover pages from the fax console

or

by
double
clicking the .cov files in Explorer with no problem. I have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the

past
from

people with this exact same issue, but no solutions. Have any

of
you

since
found a fix?

Thanks,

Steve Zurlo

 

[Russ Valentine [MVP-Outlook]]

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]

To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG

Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]

Thanks, but that is not it. When I double click sent items or inbox items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long as I
don't
include a cover page. Basically everything works fine as long as

I

do

not
include a cover page. If I do include a cover page the fax will

not
send

no
matter if I try to preview or not and will not preview period.



What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
Suddenly I can no longer preview or send a fax with XP Fax if I
attempt
to
add a cover page. If I try to preview, I get the message "fax
preview
cannot be displayed" and the fax never appears in the outbox or
sends
when
the wizard completes. Even if I don't try to preview the fax still
never
appears in the outbox or attempts to send after the wizard finishes.
If
I
don't attach a cover page it works fine. I can open and edit both
the
standard cover pages and my own cover pages from the fax

console
or

by
double
clicking the .cov files in Explorer with no problem. I have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the past
from
people with this exact same issue, but no solutions. Have any of
you
since
found a fix?

Thanks,

Steve Zurlo

 

[Steve Zurlo]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last one I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were installed or
any other config changes as far as I can remember.

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]

To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG

Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long

as

I

as

I

if

I edit
both any
of

 

[Russ Valentine [MVP-Outlook]]

This makes it rather hard to troubleshoot or even guess what might have
happened. If you can think of any changes made to your system at all, it
will provide the only clue to the solution.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last one I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were installed or
any other config changes as far as I can remember.

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]

To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as

long

as as will
not if outbox
or

 

[Russ Valentine [MVP-Outlook]]

Also, what fax software are you really using? Windows XP Fax cannot be
shared, yet you are printing to a shared Fax driver.
I suspect there is more to this story than we've been told.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last one I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were installed or
any other config changes as far as I can remember.

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]

To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except if I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as

long

as as will
not if outbox
or

 

[Steve Zurlo]

As the screen shots I provided show, I am in fact using XP Fax. It's the one
that comes with Windows XP Pro. Also, as far as I know, I am not using a
"shared Fax driver", whatever that is, and after looking through this entire
thread cannot find a single occurrence of the word "shared", or even
"driver" in any of my posts. Are you sure you aren't getting this thread
confused with another one you are helping someone on?

Also, what fax software are you really using? Windows XP Fax cannot be
shared, yet you are printing to a shared Fax driver.
I suspect there is more to this story than we've been told.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last

one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were

installed

or
any other config changes as far as I can remember.

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except

if

I

include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as

long

as
I
don't
include a cover page. Basically everything works fine as

long
as

I
do
not
include a cover page. If I do include a cover page the fax will
not
send
no
matter if I try to preview or not and will not preview period.



What is your file association for TIF files?

Fax
if

I
attempt
to
add a cover page. If I try to preview, I get the

message
"fax

preview
cannot be displayed" and the fax never appears in the outbox
or
sends
when
the wizard completes. Even if I don't try to preview the fax
still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem. I have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the
past
from
people with this exact same issue, but no solutions.

Have
any

of
you
since
found a fix?

Thanks,

Steve Zurlo

 

[Steve Zurlo]

OK. Well, I appreciate your help. I was just hoping that maybe one of the
other folks that had reported this in the past in this group had found a
solution, or someone that knew what file/registry entry being missing/wrong
version, etc caused this, and would see this post. For all I know it may
have been caused by some automatic update from MS since I have my computer
set to do that automatically.
At any rate, I went ahead and installed the cheesy little fax app that came
with my modem so I can fax again in the interim. I'll just use that for
now. At some point I may just do a from scratch reload of XP on this
machine. I'm sure that will fix whatever is wrong.

This makes it rather hard to troubleshoot or even guess what might have
happened. If you can think of any changes made to your system at all, it
will provide the only clue to the solution.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last

one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were

installed

or
any other config changes as far as I can remember.

OK, but I was rather more interested in what happened just before "Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except

if

I

include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as

long

as
I
don't
include a cover page. Basically everything works fine as

long
as

I
do
not
include a cover page. If I do include a cover page the fax will
not
send
no
matter if I try to preview or not and will not preview period.



What is your file association for TIF files?

Fax
if

I
attempt
to
add a cover page. If I try to preview, I get the

message
"fax

preview
cannot be displayed" and the fax never appears in the outbox
or
sends
when
the wizard completes. Even if I don't try to preview the fax
still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem. I have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here in the
past
from
people with this exact same issue, but no solutions.

Have
any

of
you
since
found a fix?

Thanks,

Steve Zurlo

 

[Russ Valentine [MVP-Outlook]]

You tell me. I found it:
http://home.sc.rr.com/szurlo/step1.JPG

--
Russ Valentine
[MVP-Outlook]

As the screen shots I provided show, I am in fact using XP Fax. It's the one
that comes with Windows XP Pro. Also, as far as I know, I am not using a
"shared Fax driver", whatever that is, and after looking through this entire
thread cannot find a single occurrence of the word "shared", or even
"driver" in any of my posts. Are you sure you aren't getting this thread
confused with another one you are helping someone on?

Also, what fax software are you really using? Windows XP Fax cannot be
shared, yet you are printing to a shared Fax driver.
I suspect there is more to this story than we've been told.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last

one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were

installed

or
any other config changes as far as I can remember.


OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except

if

I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long
as
I
don't
include a cover page. Basically everything works fine as long
as
I
do
not
include a cover page. If I do include a cover page the fax will
not
send
no
matter if I try to preview or not and will not preview period.



message
What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
Suddenly I can no longer preview or send a fax with XP Fax
if
I
attempt
to
add a cover page. If I try to preview, I get the message
"fax
preview
cannot be displayed" and the fax never appears in the outbox
or
sends
when
the wizard completes. Even if I don't try to preview

the
fax

still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and
edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem.

I
have

uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here

in
the

past
from
people with this exact same issue, but no solutions. Have
any
of
you
since
found a fix?

Thanks,

Steve Zurlo

 

[Russ Valentine [MVP-Outlook]]

I haven't seen any other reports like this. Can you point me to these other
reports?
--
Russ Valentine
[MVP-Outlook]

OK. Well, I appreciate your help. I was just hoping that maybe one of the
other folks that had reported this in the past in this group had found a
solution, or someone that knew what file/registry entry being missing/wrong
version, etc caused this, and would see this post. For all I know it may
have been caused by some automatic update from MS since I have my computer
set to do that automatically.
At any rate, I went ahead and installed the cheesy little fax app that came
with my modem so I can fax again in the interim. I'll just use that for
now. At some point I may just do a from scratch reload of XP on this
machine. I'm sure that will fix whatever is wrong.

This makes it rather hard to troubleshoot or even guess what might have
happened. If you can think of any changes made to your system at all, it
will provide the only clue to the solution.
--
Russ Valentine
[MVP-Outlook]

Sorry, I misunderstood. By "suddenly" I meant that with no prior indication
of a problem. I send maybe 2 faxes a week, some weeks none. The last

one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went fine. No
changes were made, that I can recall. No new applications were

installed

or
any other config changes as far as I can remember.


OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or inbox
items
they open up correctly in Windows Picture and Fax Viewer every time.
Basically everything in Fax works exactly as advertised except

if

I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as long
as
I
don't
include a cover page. Basically everything works fine as long
as
I
do
not
include a cover page. If I do include a cover page the fax will
not
send
no
matter if I try to preview or not and will not preview period.



message
What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
Suddenly I can no longer preview or send a fax with XP Fax
if
I
attempt
to
add a cover page. If I try to preview, I get the message
"fax
preview
cannot be displayed" and the fax never appears in the outbox
or
sends
when
the wizard completes. Even if I don't try to preview

the
fax

still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and
edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem.

I
have

uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts here

in
the

past
from
people with this exact same issue, but no solutions. Have
any
of
you
since
found a fix?

Thanks,

Steve Zurlo

 

[Steve Zurlo]

http://groups.google.com/[email protected]&rnum=4


http://groups.google.com/[email protected]&rnum=1

I haven't seen any other reports like this. Can you point me to these other
reports?
--
Russ Valentine
[MVP-Outlook]

OK. Well, I appreciate your help. I was just hoping that maybe one of the
other folks that had reported this in the past in this group had found a
solution, or someone that knew what file/registry entry being missing/wrong
version, etc caused this, and would see this post. For all I know it may
have been caused by some automatic update from MS since I have my computer
set to do that automatically.
At any rate, I went ahead and installed the cheesy little fax app that came
with my modem so I can fax again in the interim. I'll just use that for
now. At some point I may just do a from scratch reload of XP on this
machine. I'm sure that will fix whatever is wrong.

This makes it rather hard to troubleshoot or even guess what might have
happened. If you can think of any changes made to your system at all, it
will provide the only clue to the solution.
--
Russ Valentine
[MVP-Outlook]
Sorry, I misunderstood. By "suddenly" I meant that with no prior
indication
of a problem. I send maybe 2 faxes a week, some weeks none. The

last
one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went

fine.
No

changes were made, that I can recall. No new applications were installed
or
any other config changes as far as I can remember.


OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or
inbox
items
they open up correctly in Windows Picture and Fax Viewer every
time.
Basically everything in Fax works exactly as advertised

except
if

I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as
long
as
I
don't
include a cover page. Basically everything works fine

as
long

as
I
do
not
include a cover page. If I do include a cover page the fax
will
not
send
no
matter if I try to preview or not and will not preview period.



message
What is your file association for TIF files?

XP
Fax

if
I
attempt
to
add a cover page. If I try to preview, I get the message
"fax
preview
cannot be displayed" and the fax never appears in the
outbox
or
sends
when
the wizard completes. Even if I don't try to preview the
fax
still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and
edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem. I
have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts

here

in

 

[Steve Zurlo]

Ah. I see it. It says "Microsoft Shared Fax Driver". I uninstalled and
reinstalled Fax and it still says the Model is "Microsoft Shared Fax
Driver". My kids have an XP based machine too so I installed Fax on theirs
as well and it also says "Microsoft Shared Fax Driver". So yours does not
say that? What should it say? Is there more than one Microsoft Fax Driver?
BTW, I also get the preview error even if I start the fax from the fax
console rather than using the fax printer to print an existing document from
an application.

You tell me. I found it:
http://home.sc.rr.com/szurlo/step1.JPG

--
Russ Valentine
[MVP-Outlook]

As the screen shots I provided show, I am in fact using XP Fax. It's the one
that comes with Windows XP Pro. Also, as far as I know, I am not using a
"shared Fax driver", whatever that is, and after looking through this entire
thread cannot find a single occurrence of the word "shared", or even
"driver" in any of my posts. Are you sure you aren't getting this thread
confused with another one you are helping someone on?

Also, what fax software are you really using? Windows XP Fax cannot be
shared, yet you are printing to a shared Fax driver.
I suspect there is more to this story than we've been told.
--
Russ Valentine
[MVP-Outlook]
Sorry, I misunderstood. By "suddenly" I meant that with no prior
indication
of a problem. I send maybe 2 faxes a week, some weeks none. The

last
one

I
tried to send
revealed this issue. The previous one (maybe a week prior) went

fine.
No

changes were made, that I can recall. No new applications were installed
or
any other config changes as far as I can remember.


OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
Thanks, but that is not it. When I double click sent items or
inbox
items
they open up correctly in Windows Picture and Fax Viewer every
time.
Basically everything in Fax works exactly as advertised

except
if

I
include
a cover page (any cover page) I cannot preview or send the fax.




Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview as
long
as
I
don't
include a cover page. Basically everything works fine

as
long

as
I
do
not
include a cover page. If I do include a cover page the fax
will
not
send
no
matter if I try to preview or not and will not preview period.



message
What is your file association for TIF files?

XP
Fax

if
I
attempt
to
add a cover page. If I try to preview, I get the message
"fax
preview
cannot be displayed" and the fax never appears in the
outbox
or
sends
when
the wizard completes. Even if I don't try to preview the
fax
still
never
appears in the outbox or attempts to send after the wizard
finishes.
If
I
don't attach a cover page it works fine. I can open and
edit
both
the
standard cover pages and my own cover pages from the fax
console
or
by
double
clicking the .cov files in Explorer with no problem. I
have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts

here

in

 

[Guest]

I have the same problem. I am using XPHome edition. I just loaded Fax a couple of days ago, and it had the problem from the start. I can fax from any program as long as I do not include a cover sheet. If I include a cover sheet or try to fax from the console with a cover sheet only, the fax wizard will complete as it is supposed to, but once I hit send, nothing happens. No error, no fax, nothing in the outbox. I have tried both the default cover pages and a personal cover page. Don't know if this has anything to do with it, but I am using Outlook express. Sure would be nice to make it work as I like being able to use the same phone book for fax and email.