XP Fax error when cover page is included

[Rich Bell]

I am unable to send a fax using the XP Fax application if I include a cover
page. It works fine if I don't include a cover page. I cannot preview the cover
page. I get an "unable to open document" error if .TIF is associated with
Microsoft Document Imaging and if it is associated with Irfanview it says it is
an invalid header. I can preview the fax page itself with no problems if the
cover page is disabled. Also, when I run the fax wizard from the fax console the
check box for including a cover page is usually ghosted and is checked. If I run
the fax wizard from within Word, the option is not ghosted. I have uninstalled
and reinstalled XP Fax. I have checked the fax temp directories and the file is
being created, it just appears that it is not being created with a valid header.
Is there a DLL that is responsible for handling cover page .TIF file creation
that may be corrupt? Any suggestions would be greatly appreciated.

 

[Russ Valentine [MVP-Outlook]]

Why are your TIF files associated with MODI? Did you install Office 2003?
Unless you did, Windows Imaging and Fax viewer should be your default viewer
for TIF files. You can easily restore that setting in Windows Explorer >
Folder Options. File Types. For most users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

 

[Rich Bell]

Why are your TIF files associated with MODI? Did you install Office 2003?
Unless you did, Windows Imaging and Fax viewer should be your default viewer
for TIF files. You can easily restore that setting in Windows Explorer >
Folder Options. File Types. For most users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

I have Office XP Pro installed. After running your suggested command it still
uses MODI.

 

[Adam]

Exactly the same problem here, I hope you can get to the bottom of it, I
haven't!
My tif's are associated correctly as per Russ Valentine's suggestion.
I have no problems previewing and sending faxes as long as I don't include a
cover sheet.
I have tried all the different cover sheets, and also created my our very
simple trial ones without any "insert"ed fields.
Were is the fax temp directory? I could also try opening the temp preview
file with an other application to see if it is corrupt?

Adam

 

[Russ Valentine [MVP-Outlook]]

Installing Office XP will not change the file association for TIF files.
What other applications have you installed that might try to change image
file associations? How did you try to change the file association for TIF
files?

 

[Rich Bell]

Installing Office XP will not change the file association for TIF files.
What other applications have you installed that might try to change image
file associations? How did you try to change the file association for TIF
files?

I re-associated tif and tiff files with the Windows Imaging and Fax viewer
through folder options. It still will not preview cover pages. Searches through
Google groups show others are having the same problem. Associating tif files
with ANY application does not work. The tif file that is created doesn't have a
valid header so NO application is able to open it. Whatever application is
responsible for creating the preview of the cover page is messed up. I tried
sending a 2 page word document without a cover page and that works fine. I am
able to preview both page so it doesn't appear to be a multi-page issue.

 

[Rich Bell]

Installing Office XP will not change the file association for TIF files.
What other applications have you installed that might try to change image
file associations? How did you try to change the file association for TIF
files?

Russ Valentine [MVP-Outlook] wrote:
Why are your TIF files associated with MODI? Did you install Office 2003?
Unless you did, Windows Imaging and Fax viewer should be your default
viewer for TIF files. You can easily restore that setting in Windows
Explorer > Folder Options. File Types. For most users the command line
should read: "rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"


I am unable to send a fax using the XP Fax application if I include a
cover page. It works fine if I don't include a cover page. I cannot
preview the cover page. I get an "unable to open document" error if .TIF
is associated with Microsoft Document Imaging and if it is associated
with Irfanview it says it is an invalid header. I can preview the fax
page itself with no problems if the cover page is disabled. Also, when I
run the fax wizard from the fax console the check box for including a
cover page is usually ghosted and is checked. If I run the fax wizard
from within Word, the option is not ghosted. I have uninstalled and
reinstalled XP Fax. I have checked the fax temp directories and the file
is being created, it just appears that it is not being created with a
valid header. Is there a DLL that is responsible for handling cover page
.TIF file creation that may be corrupt? Any suggestions would be greatly
appreciated.

--
Rich Bell

I have Office XP Pro installed. After running your suggested command it
still uses MODI.

I re-associated tif and tiff files with the Windows Imaging and Fax viewer
through folder options. It still will not preview cover pages. Searches
through Google groups show others are having the same problem. Associating
tif files with ANY application does not work. The tif file that is created
doesn't have a valid header so NO application is able to open it. Whatever
application is responsible for creating the preview of the cover page is
messed up. I tried sending a 2 page word document without a cover page and
that works fine. I am able to preview both page so it doesn't appear to be a
multi-page issue.

I just looked at the tif file that it creates with details view in the explorer
window. It is a zero length file.

 

[Rich Bell]

Exactly the same problem here, I hope you can get to the bottom of it, I
haven't!
My tif's are associated correctly as per Russ Valentine's suggestion.
I have no problems previewing and sending faxes as long as I don't include a
cover sheet.
I have tried all the different cover sheets, and also created my our very
simple trial ones without any "insert"ed fields.
Were is the fax temp directory? I could also try opening the temp preview
file with an other application to see if it is corrupt?

Adam

The temp files are created in C:\Documents and Settings\<USER>\Local
Settings\Temp

 

[Russ Valentine [MVP-Outlook]]

This is usually caused by third party applications that change file
associations. Have you applied the Windows XP hotfix documented here?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp


--
Russ Valentine
[MVP-Outlook]

Installing Office XP will not change the file association for TIF files.
What other applications have you installed that might try to change image
file associations? How did you try to change the file association for TIF
files?

Russ Valentine [MVP-Outlook] wrote:
Why are your TIF files associated with MODI? Did you install Office 2003?
Unless you did, Windows Imaging and Fax viewer should be your default viewer
for TIF files. You can easily restore that setting in Windows Explorer
Folder Options. File Types. For most users the command line should read:
"rundll32.exe

I am unable to send a fax using the XP Fax application if I include a cover
page. It works fine if I don't include a cover page. I cannot preview the
cover page. I get an "unable to open document" error if .TIF is associated
with Microsoft Document Imaging and if it is associated with Irfanview it
says it is an invalid header. I can preview the fax page itself with no
problems if the cover page is disabled. Also, when I run the fax wizard
from the fax console the check box for including a cover page is usually
ghosted and is checked. If I run the fax wizard from within Word, the
option is not ghosted. I have uninstalled and reinstalled XP Fax. I have
checked the fax temp directories and the file is being created, it just
appears that it is not being created with a valid header. Is there a DLL
that is responsible for handling cover page .TIF file creation that may be
corrupt? Any suggestions would be greatly appreciated.

--
Rich Bell

I have Office XP Pro installed. After running your suggested command it still
uses MODI.

I re-associated tif and tiff files with the Windows Imaging and Fax viewer
through folder options. It still will not preview cover pages. Searches through
Google groups show others are having the same problem. Associating tif files
with ANY application does not work. The tif file that is created doesn't have a
valid header so NO application is able to open it. Whatever application is
responsible for creating the preview of the cover page is messed up. I tried
sending a 2 page word document without a cover page and that works fine. I am
able to preview both page so it doesn't appear to be a multi-page issue.

 

[Rich Bell]

This is usually caused by third party applications that change file
associations. Have you applied the Windows XP hotfix documented here?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp

Yes, I already applied the hotfix. It doesn't appear to be a file association
issue. The file created is zero length.

 

[Russ Valentine [MVP-Outlook]]

Out of ideas. Good luck. Let me know what you find.

 

[Rich Bell]

Out of ideas. Good luck. Let me know what you find.

Thanks for the effort. At least there are others having this problem so there
will be more people looking for a solution. Hopefully MS will look for a
solution.

 

[Russ Valentine [MVP-Outlook]]

Have you looked into the possibility of firewall software?
A cause of similar problems is firewall software Trojan horse rules. The
most common is one that ships with Norton Internet Security. Details on that
on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument


--
Russ Valentine
[MVP-Outlook]

Out of ideas. Good luck. Let me know what you find.

Russ Valentine [MVP-Outlook] wrote:
This is usually caused by third party applications that change file
associations. Have you applied the Windows XP hotfix documented here?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp


Yes, I already applied the hotfix. It doesn't appear to be a file association
issue. The file created is zero length.

Thanks for the effort. At least there are others having this problem so there
will be more people looking for a solution. Hopefully MS will look for a
solution.

 

[Rich Bell]

Have you looked into the possibility of firewall software?
A cause of similar problems is firewall software Trojan horse rules.
The
most common is one that ships with Norton Internet Security. Details
on that
on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

Out of ideas. Good luck. Let me know what you find.
Russ Valentine [MVP-Outlook] wrote:
This is usually caused by third party applications that change
file
associations. Have you applied the Windows XP hotfix documented
here?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp


Yes, I already applied the hotfix. It doesn't appear to be a file association
issue. The file created is zero length.

Thanks for the effort. At least there are others having this problem
so there
will be more people looking for a solution. Hopefully MS will look
for a
solution.

Yes, I created a rule in Norton's firewall, tried disabling the firewall,
and even uninstalled the firewall. It sure makes no sense that it can make a
tif file for the attached document but not for the cover page. It shows a
thumbnail of the cover page when you select it so it is able to get the
image.

 

[Russ Valentine [MVP-Outlook]]

I still don't understand how your TIF files became associated with MODI and
why you couldn't associate them with Windows Picture and Fax Viewer. What is
"Irfanview?"
--
Russ Valentine
[MVP-Outlook]

Have you looked into the possibility of firewall software?
A cause of similar problems is firewall software Trojan horse rules.
The
most common is one that ships with Norton Internet Security. Details
on that
on are available here:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

Russ Valentine [MVP-Outlook] wrote:
Out of ideas. Good luck. Let me know what you find.
Russ Valentine [MVP-Outlook] wrote:
This is usually caused by third party applications that change
file
associations. Have you applied the Windows XP hotfix documented
here?
http://support.microsoft.com/support/kb/articles/q322/0/11.asp


Yes, I already applied the hotfix. It doesn't appear to be a file association
issue. The file created is zero length.

Thanks for the effort. At least there are others having this problem
so there
will be more people looking for a solution. Hopefully MS will look
for a
solution.

Yes, I created a rule in Norton's firewall, tried disabling the firewall,
and even uninstalled the firewall. It sure makes no sense that it can make a
tif file for the attached document but not for the cover page. It shows a
thumbnail of the cover page when you select it so it is able to get the
image.

 

[Adam]

Same here.. zero length tif file created.

I don't know how relevant this is, but if I copy a valid tif file to the
same temp directory, and rename it to same name as the fax preview tif
(after changing the name of the original tif), then click "Preview Fax..."
you get the same error message.

Also, have you noticed that when you click "Preview Fax..." a further
temporary tif is created, (in my case the original name prefixed with
"MSFaxWizardTempPreview-#00000e18" ), and this file is zero length. The file
is deleted as soon as you click "OK" in the error message.

I don't have Norton.

Again I don't no if this is relevant, but this is from the "Administrative
tools" "Event viewer":

Event Type: Error
Event Source: Microsoft Fax
Event Category: Outbound
Event ID: 32090
Date: 22/02/2004
Time: 22:28:49
User: N/A
Computer: P4-SPACEWALKER
Description:
The Fax service print monitor has failed to submit the fax.

The following error occurred: 3003.
This error code indicates the cause of the error.

Sender Machine Name: \\P4-SPACEWALKER.
Sender User Name: Adam.
Sender Name: Adam Alport.
Subject: qq.
Recipient name: aaa123.
Recipient number: 133.
Number of Recipients: 1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Rich Bell]

I still don't understand how your TIF files became associated with
MODI and
why you couldn't associate them with Windows Picture and Fax Viewer.
What is "Irfanview?"

The default application on my system is MODI when setting file associations
from Folder Options. The Restore button will set it to the default.

Irfanview is a great freeware program that is light weight and fast. It will
view just about any graphics file format, play sounds and view movies.

http://www.irfanview.com/main_download_engl.htm

 

[Russ Valentine [MVP-Outlook]]

Well I'm still suspicious that the problem arises from another imaging
application. The most common time we see it is when a third party imaging
application has been installed that changes files associations or the Open
or Printto verb for TIF files.

 

[Adam]

I haven't installed any 3rd party image viewers.
my "open" action is: rundll32.exe
C:\WINDOWS\System32\shimgvw.dll,ImageView_Fullscreen %1
and "printto" is: rundll32.exe
C:\WINDOWS\System32\shimgvw.dll,ImageView_PrintTo /pt "%1" "%2" "%3" "%4"


Adam

Well I'm still suspicious that the problem arises from another imaging
application. The most common time we see it is when a third party imaging
application has been installed that changes files associations or the Open
or Printto verb for TIF files.

--
Russ Valentine
[MVP-Outlook]

The default application on my system is MODI when setting file associations
from Folder Options. The Restore button will set it to the default.

Irfanview is a great freeware program that is light weight and fast. It will
view just about any graphics file format, play sounds and view movies.

http://www.irfanview.com/main_download_engl.htm

 

[Russ Valentine [MVP-Outlook]]

I haven't run into this yet. I'll see if anyone can reproduce it.
--
Russ Valentine
[MVP-Outlook]

I haven't installed any 3rd party image viewers.
my "open" action is: rundll32.exe
C:\WINDOWS\System32\shimgvw.dll,ImageView_Fullscreen %1
and "printto" is: rundll32.exe
C:\WINDOWS\System32\shimgvw.dll,ImageView_PrintTo /pt "%1" "%2" "%3" "%4"


Adam

Well I'm still suspicious that the problem arises from another imaging
application. The most common time we see it is when a third party imaging
application has been installed that changes files associations or the Open
or Printto verb for TIF files.

--
Russ Valentine
[MVP-Outlook]

Russ Valentine [MVP-Outlook] wrote:
I still don't understand how your TIF files became associated with
MODI and
why you couldn't associate them with Windows Picture and Fax Viewer.
What is "Irfanview?"

The default application on my system is MODI when setting file associations
from Folder Options. The Restore button will set it to the default.

Irfanview is a great freeware program that is light weight and fast.

It
will

view just about any graphics file format, play sounds and view movies.

http://www.irfanview.com/main_download_engl.htm