Cannot Correctly Preview Fax in Fax Console

[BoulderMan]

The Fax Console appears to work fine and comes up when I print to the Fax
Printer from an application such as Adobe Reader or Word 2007. However when
I go to preview the fax in the Fax Console, only the cover page, the first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory C:\Documents and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this problem.
Disabling non-Microsoft services and all startup programs using msconfig did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your file
association for TIF and the steps to repro your problem.

 

[BoulderMan]

I have used the fax printer Windows accessory many times. In this instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf file. I
go to print and select fax as the printer. The Fax console comes up. I
selected an addressee from the address book, I then selected a cover page and
filled it in. I choose to send the fax now, normal delivery. On the page
where I can actually send the fax, I chose the "Preview Fax" button to look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to be
sent fine - 4 pages were sent which would be correct: a cover sheet and 3
document pages. I then tried to view the fax in the sent folder and got the
message indicating no application for opening .tif files. At this point I
went into Windows Explorer, set up the association of .tif files with Windows
Picture and Fax viewer. I then was able to view the fax. The first page was
just fine, i don't recall if the second was fine or not, but the remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier. That
temp directory also included the correct first page of the fax as a tif file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files from
that same directory being displayed. It is as if the fax console preview is
generating only one (or two) .tif file page(s) and then using other files.

To try to fix the problem, I contacted HP support. And tried several things -
1. Removing the fax accessory using Windows Add/Remove components and then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct defective
protected system files.
3. Running msconfig to configure the system to not run any startup programs
and to only run those services that are from Microsoft. This configuration
allowed the fax printer to be accessed without using non-Microsoft services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I ran
chkdsk which did seem to find and remove some minor index issues - I think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so ago,
a Microsoft patch conflicted with an HP program on my HP machine and caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many users.
Since the fax printer is probably less frequently used, it might not show up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however claim to
be an expert on Windows XP internals but I consider myself a competent user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works. I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden files and
not the viewable files. And so the fx*.dll might have some corruption. Note
however, that nothing locks up or otherwise acts suspiciously.

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]

The Fax Console appears to work fine and comes up when I print to the Fax
Printer from an application such as Adobe Reader or Word 2007. However
when
I go to preview the fax in the Fax Console, only the cover page, the first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this problem.
Disabling non-Microsoft services and all startup programs using msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]

I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf file.
I
go to print and select fax as the printer. The Fax console comes up. I
selected an addressee from the address book, I then selected a cover page
and
filled it in. I choose to send the fax now, normal delivery. On the page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to be
sent fine - 4 pages were sent which would be correct: a cover sheet and 3
document pages. I then tried to view the fax in the sent folder and got
the
message indicating no application for opening .tif files. At this point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first page
was
just fine, i don't recall if the second was fine or not, but the remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files from
that same directory being displayed. It is as if the fax console preview
is
generating only one (or two) .tif file page(s) and then using other files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I ran
chkdsk which did seem to find and remove some minor index issues - I think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many users.
Since the fax printer is probably less frequently used, it might not show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works. I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]

The Fax Console appears to work fine and comes up when I print to the
Fax
Printer from an application such as Adobe Reader or Word 2007. However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[BoulderMan]

I don't know how you can say that since I've routinely faxed from Acrobat
Reader as I recall, although I did update it within the last year. Also you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I would
assume should work since I routinely used Word 97 for faxing using the fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings without
warning - for example Office 2007 installation prevented me from using Access
97 that was installed in another directory (Office 97), although my Word 97
and Excel 97 were still available. (Access seemed to be removed, not merely
no longer linked to the shortcut). Office 2007 also changed my default email
program without asking. Finally, even the Student Teacher trial edition of
Office 2003 on my machine when I bought it would often override the file
associations of my Office 97 Professional Word and Excel without asking when
Word 2003 would open .doc even though Word 97 was set as the associated app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default email
client) have faxing abilities? If so maybe it could be used as a work around.

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]

I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf file.
I
go to print and select fax as the printer. The Fax console comes up. I
selected an addressee from the address book, I then selected a cover page
and
filled it in. I choose to send the fax now, normal delivery. On the page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to be
sent fine - 4 pages were sent which would be correct: a cover sheet and 3
document pages. I then tried to view the fax in the sent folder and got
the
message indicating no application for opening .tif files. At this point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first page
was
just fine, i don't recall if the second was fine or not, but the remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files from
that same directory being displayed. It is as if the fax console preview
is
generating only one (or two) .tif file page(s) and then using other files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I ran
chkdsk which did seem to find and remove some minor index issues - I think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many users.
Since the fax printer is probably less frequently used, it might not show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works. I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
The Fax Console appears to work fine and comes up when I print to the
Fax
Printer from an application such as Adobe Reader or Word 2007. However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[Hal Hostetler [MVP P/I]]

Seeing other image files is normal behavior for the Picture and Fax viewer.
The fax preview images are placed in your Temp folder, along with all the
image files cached from IE and other sources. When all the pages of a file
have been viewed and the "Next" button is clicked, the next available image
file is viewed. I have not seen a situation where all the pages of a fax
are not included in the preview image file, however, seeing other image
files when you run out of pages is normal.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

I don't know how you can say that since I've routinely faxed from Acrobat
Reader as I recall, although I did update it within the last year. Also you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I would
assume should work since I routinely used Word 97 for faxing using the fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings without
warning - for example Office 2007 installation prevented me from using Access
97 that was installed in another directory (Office 97), although my Word 97
and Excel 97 were still available. (Access seemed to be removed, not merely
no longer linked to the shortcut). Office 2007 also changed my default email
program without asking. Finally, even the Student Teacher trial edition of
Office 2003 on my machine when I bought it would often override the file
associations of my Office 97 Professional Word and Excel without asking when
Word 2003 would open .doc even though Word 97 was set as the associated app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default email
client) have faxing abilities? If so maybe it could be used as a work around.

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]

I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf file.
I
go to print and select fax as the printer. The Fax console comes up. I
selected an addressee from the address book, I then selected a cover page
and
filled it in. I choose to send the fax now, normal delivery. On the page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to be
sent fine - 4 pages were sent which would be correct: a cover sheet and 3
document pages. I then tried to view the fax in the sent folder and got
the
message indicating no application for opening .tif files. At this point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first page
was
just fine, i don't recall if the second was fine or not, but the remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files from
that same directory being displayed. It is as if the fax console preview
is
generating only one (or two) .tif file page(s) and then using other files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I ran
chkdsk which did seem to find and remove some minor index issues - I think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many users.
Since the fax printer is probably less frequently used, it might not show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works. I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
The Fax Console appears to work fine and comes up when I print to the
Fax
Printer from an application such as Adobe Reader or Word 2007. However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

Acrobat _Reader's_ rendering capabilities have varied with each version and
have not always been robust enough to permit printing to the fax printer
unless a separate printto verb is defined. Word's rendering capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand it your
problem is not with rendering or sending the fax, right? Your only problem
is in previewing the fax, right? Most of the time that is a problem with end
user error, i.e., not using the correct arrows in Picture viewer to advance
to the next page correctly. I'm not sure I'm seeing anything here that isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in Outlook
2007.
--
Russ Valentine
[MVP-Outlook]

I don't know how you can say that since I've routinely faxed from Acrobat
Reader as I recall, although I did update it within the last year. Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I would
assume should work since I routinely used Word 97 for faxing using the fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from using
Access
97 that was installed in another directory (Office 97), although my Word
97
and Excel 97 were still available. (Access seemed to be removed, not
merely
no longer linked to the shortcut). Office 2007 also changed my default
email
program without asking. Finally, even the Student Teacher trial edition
of
Office 2003 on my machine when I bought it would often override the file
associations of my Office 97 Professional Word and Excel without asking
when
Word 2003 would open .doc even though Word 97 was set as the associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default
email
client) have faxing abilities? If so maybe it could be used as a work
around.

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]

I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf
file.
I
go to print and select fax as the printer. The Fax console comes up.
I
selected an addressee from the address book, I then selected a cover
page
and
filled it in. I choose to send the fax now, normal delivery. On the
page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to
be
sent fine - 4 pages were sent which would be correct: a cover sheet and
3
document pages. I then tried to view the fax in the sent folder and
got
the
message indicating no application for opening .tif files. At this
point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using other
files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I
ran
chkdsk which did seem to find and remove some minor index issues - I
think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a
multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had
it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many
users.
Since the fax printer is probably less frequently used, it might not
show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however
claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works.
I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden
files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
The Fax Console appears to work fine and comes up when I print to
the
Fax
Printer from an application such as Adobe Reader or Word 2007.
However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct.
The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is
only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or
other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[BoulderMan]

I don't recall previously using the fax console to preview a fax, or view a
sent or received fax and then finding myself scrolling through all the other
images in the temp directory. I seem to recall it only displaying the fax
pages. (I assume the fax console calls up the Picture and Fax viewer and
passes along the name and number of pages to display.)

To try and pin down the problem, I emptied out the temp directory and then
tried to compose a fax and preview it, with and without a coverpage. Again
only the first page or two of the fax were correct. The other pages cycled
endlessly, displaying the same (correct) page or two but not showing the
other fax pages.

When I examined what files were generated in the temp directory I found it
contained a .tmp file which seems to be from the generating app (Acrobat
Reader or Word 2007 or Word 97) since it disappeared when that app was
closed. There were also the fax .tif files that I was able to view. (The
pages I could not view were - as expected - also not in the temp directory.)
The .tif files disappeared when the fax console and preview were closed.

Just today I was also able to contact the company I faxed when I ran into
this problem. I expected that they would have received a corrupt fax but
they did not. The fax they received (a coverpage and 3 document pages) was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader since the
fax was sent correctly.

The issue appears to be with the fax console/printer. Perhaps one of the
fx*.dll files is corrupted. The issue is not affected by the application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

Seeing other image files is normal behavior for the Picture and Fax viewer.
The fax preview images are placed in your Temp folder, along with all the
image files cached from IE and other sources. When all the pages of a file
have been viewed and the "Next" button is clicked, the next available image
file is viewed. I have not seen a situation where all the pages of a fax
are not included in the preview image file, however, seeing other image
files when you run out of pages is normal.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

I don't know how you can say that since I've routinely faxed from Acrobat
Reader as I recall, although I did update it within the last year. Also you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I would
assume should work since I routinely used Word 97 for faxing using the fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings without
warning - for example Office 2007 installation prevented me from using Access
97 that was installed in another directory (Office 97), although my Word 97
and Excel 97 were still available. (Access seemed to be removed, not merely
no longer linked to the shortcut). Office 2007 also changed my default email
program without asking. Finally, even the Student Teacher trial edition of
Office 2003 on my machine when I bought it would often override the file
associations of my Office 97 Professional Word and Excel without asking when
Word 2003 would open .doc even though Word 97 was set as the associated app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default email
client) have faxing abilities? If so maybe it could be used as a work around.

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf file.
I
go to print and select fax as the printer. The Fax console comes up. I
selected an addressee from the address book, I then selected a cover page
and
filled it in. I choose to send the fax now, normal delivery. On the page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to be
sent fine - 4 pages were sent which would be correct: a cover sheet and 3
document pages. I then tried to view the fax in the sent folder and got
the
message indicating no application for opening .tif files. At this point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first page
was
just fine, i don't recall if the second was fine or not, but the remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files from
that same directory being displayed. It is as if the fax console preview
is
generating only one (or two) .tif file page(s) and then using other files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I ran
chkdsk which did seem to find and remove some minor index issues - I think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many users.
Since the fax printer is probably less frequently used, it might not show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works. I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
The Fax Console appears to work fine and comes up when I print to the
Fax
Printer from an application such as Adobe Reader or Word 2007. However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct. The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[BoulderMan]

Perhaps most of the time the problem is "end user error" but not this time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran into
this problem. I expected that they would have received a corrupt fax but
they did not. The fax they received (a coverpage and 3 document pages) was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader since the
fax was sent and received correctly. (As I have done with earlier versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one of the
fx*.dll files is corrupted. The issue is not affected by the application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are trying to
treat it as a run of the mill problem. Frankly, I am amazed that you can say
"I'm not sure I'm seeing anything here that isn't expected behavior" when it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is a
corrupted file on my system. I was trying to pin it down and provided a
great deal of specifics in my previous posts and my post to Hal (above).
I'll probably compare my fx*.dll files with those of a friend's machine that
is also running Xp and see if the problem is there. Those seem to be the fax
console/printer .dll files.

Acrobat _Reader's_ rendering capabilities have varied with each version and
have not always been robust enough to permit printing to the fax printer
unless a separate printto verb is defined. Word's rendering capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand it your
problem is not with rendering or sending the fax, right? Your only problem
is in previewing the fax, right? Most of the time that is a problem with end
user error, i.e., not using the correct arrows in Picture viewer to advance
to the next page correctly. I'm not sure I'm seeing anything here that isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in Outlook
2007.
--
Russ Valentine
[MVP-Outlook]

I don't know how you can say that since I've routinely faxed from Acrobat
Reader as I recall, although I did update it within the last year. Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I would
assume should work since I routinely used Word 97 for faxing using the fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from using
Access
97 that was installed in another directory (Office 97), although my Word
97
and Excel 97 were still available. (Access seemed to be removed, not
merely
no longer linked to the shortcut). Office 2007 also changed my default
email
program without asking. Finally, even the Student Teacher trial edition
of
Office 2003 on my machine when I bought it would often override the file
associations of my Office 97 Professional Word and Excel without asking
when
Word 2003 would open .doc even though Word 97 was set as the associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default
email
client) have faxing abilities? If so maybe it could be used as a work
around.

I knew there was more to this story. Printing to the fax printer requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf
file.
I
go to print and select fax as the printer. The Fax console comes up.
I
selected an addressee from the address book, I then selected a cover
page
and
filled it in. I choose to send the fax now, normal delivery. On the
page
where I can actually send the fax, I chose the "Preview Fax" button to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax. This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed to
be
sent fine - 4 pages were sent which would be correct: a cover sheet and
3
document pages. I then tried to view the fax in the sent folder and
got
the
message indicating no application for opening .tif files. At this
point I
went into Windows Explorer, set up the association of .tif files with
Windows
Picture and Fax viewer. I then was able to view the fax. The first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I then
located those bit maps in the same TEMP directory I mentioned earlier.
That
temp directory also included the correct first page of the fax as a tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using other
files.

To try to fix the problem, I contacted HP support. And tried several
things -
1. Removing the fax accessory using Windows Add/Remove components and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of Microsoft
services however.)

When none of this things seemed to significantly affect the problem, I
ran
chkdsk which did seem to find and remove some minor index issues - I
think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a
multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've had
it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of these
checks.

The first indication that something was different was when I could not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch from
Microsoft corrected the problem, likely because it affected so many
users.
Since the fax printer is probably less frequently used, it might not
show
up
as a major problem. I only use it occasionally but never had a problem
before.

I am an EE and I've done years of software, firmware and some hardware
development. So I don't think this is user error. I do not however
claim
to
be an expert on Windows XP internals but I consider myself a competent
user.

I do not know how the fax accessory files are generated. It looks like
there are about a dozen fx*.dll files that I suspect comprise the fax
accessory. I do not know if they are rebuilt when the fax accessory is
removed and added. And I don't know exactly how the SFC utility works.
I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden
files
and
not the viewable files. And so the fx*.dll might have some corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
The Fax Console appears to work fine and comes up when I print to
the
Fax
Printer from an application such as Adobe Reader or Word 2007.
However
when
I go to preview the fax in the Fax Console, only the cover page, the
first
document page or cover page and first document page are correct.
The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is
only
converting one document page and then mistakenly somehow selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or
other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

Indeed you are unique. I no way do I doubt what you are saying, but until
now, all known problems with previewing faxes have had one of two causes:
incorrect file associations for TIF files or end user error using Windows
Picture and Fax viewer. It is entirely possible that you have stumbled upon
a new problem that no one else has encountered so far, but without precise
steps to repro and confirmation from other users, it will be difficult to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]

Perhaps most of the time the problem is "end user error" but not this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran into
this problem. I expected that they would have received a corrupt fax but
they did not. The fax they received (a coverpage and 3 document pages)
was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one of the
fx*.dll files is corrupted. The issue is not affected by the application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are trying to
treat it as a run of the mill problem. Frankly, I am amazed that you can
say
"I'm not sure I'm seeing anything here that isn't expected behavior" when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is a
corrupted file on my system. I was trying to pin it down and provided a
great deal of specifics in my previous posts and my post to Hal (above).
I'll probably compare my fx*.dll files with those of a friend's machine
that
is also running Xp and see if the problem is there. Those seem to be the
fax
console/printer .dll files.

Acrobat _Reader's_ rendering capabilities have varied with each version
and
have not always been robust enough to permit printing to the fax printer
unless a separate printto verb is defined. Word's rendering capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]

I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last year.
Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I
would
assume should work since I routinely used Word 97 for faxing using the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from using
Access
97 that was installed in another directory (Office 97), although my
Word
97
and Excel 97 were still available. (Access seemed to be removed, not
merely
no longer linked to the shortcut). Office 2007 also changed my default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override the
file
associations of my Office 97 Professional Word and Excel without asking
when
Word 2003 would open .doc even though Word 97 was set as the associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default
email
client) have faxing abilities? If so maybe it could be used as a work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf
file.
I
go to print and select fax as the printer. The Fax console comes
up.
I
selected an addressee from the address book, I then selected a cover
page
and
filled it in. I choose to send the fax now, normal delivery. On
the
page
where I can actually send the fax, I chose the "Preview Fax" button
to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax.
This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed
to
be
sent fine - 4 pages were sent which would be correct: a cover sheet
and
3
document pages. I then tried to view the fax in the sent folder and
got
the
message indicating no application for opening .tif files. At this
point I
went into Windows Explorer, set up the association of .tif files
with
Windows
Picture and Fax viewer. I then was able to view the fax. The first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I
then
located those bit maps in the same TEMP directory I mentioned
earlier.
That
temp directory also included the correct first page of the fax as a
tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using other
files.

To try to fix the problem, I contacted HP support. And tried
several
things -
1. Removing the fax accessory using Windows Add/Remove components
and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of
Microsoft
services however.)

When none of this things seemed to significantly affect the problem,
I
ran
chkdsk which did seem to find and remove some minor index issues - I
think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a
multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat
Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've
had
it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of
these
checks.

The first indication that something was different was when I could
not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or
so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch
from
Microsoft corrected the problem, likely because it affected so many
users.
Since the fax printer is probably less frequently used, it might not
show
up
as a major problem. I only use it occasionally but never had a
problem
before.

I am an EE and I've done years of software, firmware and some
hardware
development. So I don't think this is user error. I do not however
claim
to
be an expert on Windows XP internals but I consider myself a
competent
user.

I do not know how the fax accessory files are generated. It looks
like
there are about a dozen fx*.dll files that I suspect comprise the
fax
accessory. I do not know if they are rebuilt when the fax accessory
is
removed and added. And I don't know exactly how the SFC utility
works.
I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden
files
and
not the viewable files. And so the fx*.dll might have some
corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including
your
file
association for TIF and the steps to repro your problem.
--
Russ Valentine
[MVP-Outlook]
message
The Fax Console appears to work fine and comes up when I print to
the
Fax
Printer from an application such as Adobe Reader or Word 2007.
However
when
I go to preview the fax in the Fax Console, only the cover page,
the
first
document page or cover page and first document page are correct.
The
remaining pages are bitmap images from the hidden directory
C:\Documents
and
Settings\Owner\Local Settings\Temp. Somehow, the fax console is
only
converting one document page and then mistakenly somehow
selecting
bitmap
images from that directory.C:\Documents and Settings\Owner\Local
Settings\Temp as other document pages.

The fax printer used to work fine. I suspect some Microsoft or
other
updates or installation of Office 2007 might be related to this
problem.
Disabling non-Microsoft services and all startup programs using
msconfig
did
not affect the problem. Running SFC did not help.

Any suggestions?

 

[BoulderMan]

I think what you've said gives me a basic answer - the problem is either a
new one that hasn't occurred often enough for you or Hal to have run across
it, or it is a specific problem on my computer, possibly due to a corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps whatever
caused the association of .tif files with Picture and Fax Viewer to disappear
also caused the viewing problem. Restoring the file association did not fix
the problem.

It helps to know that you haven't run across this version of the problem
before. Its probably unique to my machine but at least now if the issue
starts popping up with others you'll have been given a heads up.

Thanks

Indeed you are unique. I no way do I doubt what you are saying, but until
now, all known problems with previewing faxes have had one of two causes:
incorrect file associations for TIF files or end user error using Windows
Picture and Fax viewer. It is entirely possible that you have stumbled upon
a new problem that no one else has encountered so far, but without precise
steps to repro and confirmation from other users, it will be difficult to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]

Perhaps most of the time the problem is "end user error" but not this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran into
this problem. I expected that they would have received a corrupt fax but
they did not. The fax they received (a coverpage and 3 document pages)
was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one of the
fx*.dll files is corrupted. The issue is not affected by the application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are trying to
treat it as a run of the mill problem. Frankly, I am amazed that you can
say
"I'm not sure I'm seeing anything here that isn't expected behavior" when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is a
corrupted file on my system. I was trying to pin it down and provided a
great deal of specifics in my previous posts and my post to Hal (above).
I'll probably compare my fx*.dll files with those of a friend's machine
that
is also running Xp and see if the problem is there. Those seem to be the
fax
console/printer .dll files.

Acrobat _Reader's_ rendering capabilities have varied with each version
and
have not always been robust enough to permit printing to the fax printer
unless a separate printto verb is defined. Word's rendering capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last year.
Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I
would
assume should work since I routinely used Word 97 for faxing using the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is that I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from using
Access
97 that was installed in another directory (Office 97), although my
Word
97
and Excel 97 were still available. (Access seemed to be removed, not
merely
no longer linked to the shortcut). Office 2007 also changed my default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override the
file
associations of my Office 97 Professional Word and Excel without asking
when
Word 2003 would open .doc even though Word 97 was set as the associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the default
email
client) have faxing abilities? If so maybe it could be used as a work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your problem?
--
Russ Valentine
[MVP-Outlook]
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page .pdf
file.
I
go to print and select fax as the printer. The Fax console comes
up.
I
selected an addressee from the address book, I then selected a cover
page
and
filled it in. I choose to send the fax now, normal delivery. On
the
page
where I can actually send the fax, I chose the "Preview Fax" button
to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax.
This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It seemed
to
be
sent fine - 4 pages were sent which would be correct: a cover sheet
and
3
document pages. I then tried to view the fax in the sent folder and
got
the
message indicating no application for opening .tif files. At this
point I
went into Windows Explorer, set up the association of .tif files
with
Windows
Picture and Fax viewer. I then was able to view the fax. The first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I
then
located those bit maps in the same TEMP directory I mentioned
earlier.
That
temp directory also included the correct first page of the fax as a
tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using other
files.

To try to fix the problem, I contacted HP support. And tried
several
things -
1. Removing the fax accessory using Windows Add/Remove components
and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and correct
defective
protected system files.
3. Running msconfig to configure the system to not run any startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of
Microsoft
services however.)

When none of this things seemed to significantly affect the problem,
I
ran
chkdsk which did seem to find and remove some minor index issues - I
think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a
multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat
Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable. I've
had
it
several years and have run antivirus and antispy programs. Only the
anti-virus program is resident but I disabled it during some of
these
checks.

The first indication that something was different was when I could
not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year or
so
ago,
a Microsoft patch conflicted with an HP program on my HP machine and
caused
Windows Explorer to not work properly at all. A subsequent patch
from
Microsoft corrected the problem, likely because it affected so many
users.
Since the fax printer is probably less frequently used, it might not
show
up
as a major problem. I only use it occasionally but never had a
problem
before.

I am an EE and I've done years of software, firmware and some
hardware
development. So I don't think this is user error. I do not however
claim
to
be an expert on Windows XP internals but I consider myself a
competent
user.

I do not know how the fax accessory files are generated. It looks
like
there are about a dozen fx*.dll files that I suspect comprise the
fax
accessory. I do not know if they are rebuilt when the fax accessory
is
removed and added. And I don't know exactly how the SFC utility
works.
I
would hope it would check all the current windows files against the
installation files. But perhaps it only checks protected or hidden
files
and
not the viewable files. And so the fx*.dll might have some
corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not been
confirmed by the rest of us. Provide more information, including
your
file
association for TIF and the steps to repro your problem.

 

[Russ Valentine [MVP-Outlook]]

It is far more likely a file association problem than "corruption" of one of
the fax dll's. Can you recall what changed the file association for TIF
files?
--
Russ Valentine
[MVP-Outlook]

I think what you've said gives me a basic answer - the problem is either a
new one that hasn't occurred often enough for you or Hal to have run
across
it, or it is a specific problem on my computer, possibly due to a
corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps whatever
caused the association of .tif files with Picture and Fax Viewer to
disappear
also caused the viewing problem. Restoring the file association did not
fix
the problem.

It helps to know that you haven't run across this version of the problem
before. Its probably unique to my machine but at least now if the issue
starts popping up with others you'll have been given a heads up.

Thanks

Indeed you are unique. I no way do I doubt what you are saying, but until
now, all known problems with previewing faxes have had one of two causes:
incorrect file associations for TIF files or end user error using Windows
Picture and Fax viewer. It is entirely possible that you have stumbled
upon
a new problem that no one else has encountered so far, but without
precise
steps to repro and confirmation from other users, it will be difficult to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]

Perhaps most of the time the problem is "end user error" but not this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran
into
this problem. I expected that they would have received a corrupt fax
but
they did not. The fax they received (a coverpage and 3 document pages)
was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader
since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one of
the
fx*.dll files is corrupted. The issue is not affected by the
application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are trying
to
treat it as a run of the mill problem. Frankly, I am amazed that you
can
say
"I'm not sure I'm seeing anything here that isn't expected behavior"
when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is a
corrupted file on my system. I was trying to pin it down and provided
a
great deal of specifics in my previous posts and my post to Hal
(above).
I'll probably compare my fx*.dll files with those of a friend's machine
that
is also running Xp and see if the problem is there. Those seem to be
the
fax
console/printer .dll files.

:

Acrobat _Reader's_ rendering capabilities have varied with each
version
and
have not always been robust enough to permit printing to the fax
printer
unless a separate printto verb is defined. Word's rendering
capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand
it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem
with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last year.
Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I
would
assume should work since I routinely used Word 97 for faxing using
the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is that
I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from
using
Access
97 that was installed in another directory (Office 97), although my
Word
97
and Excel 97 were still available. (Access seemed to be removed,
not
merely
no longer linked to the shortcut). Office 2007 also changed my
default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override the
file
associations of my Office 97 Professional Word and Excel without
asking
when
Word 2003 would open .doc even though Word 97 was set as the
associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the
default
email
client) have faxing abilities? If so maybe it could be used as a
work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your
problem?
--
Russ Valentine
[MVP-Outlook]
message
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page
.pdf
file.
I
go to print and select fax as the printer. The Fax console comes
up.
I
selected an addressee from the address book, I then selected a
cover
page
and
filled it in. I choose to send the fax now, normal delivery. On
the
page
where I can actually send the fax, I chose the "Preview Fax"
button
to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax.
This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It
seemed
to
be
sent fine - 4 pages were sent which would be correct: a cover
sheet
and
3
document pages. I then tried to view the fax in the sent folder
and
got
the
message indicating no application for opening .tif files. At
this
point I
went into Windows Explorer, set up the association of .tif files
with
Windows
Picture and Fax viewer. I then was able to view the fax. The
first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I
then
located those bit maps in the same TEMP directory I mentioned
earlier.
That
temp directory also included the correct first page of the fax as
a
tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp
files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using
other
files.

To try to fix the problem, I contacted HP support. And tried
several
things -
1. Removing the fax accessory using Windows Add/Remove components
and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and
correct
defective
protected system files.
3. Running msconfig to configure the system to not run any
startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using
non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of
Microsoft
services however.)

When none of this things seemed to significantly affect the
problem,
I
ran
chkdsk which did seem to find and remove some minor index
issues - I
think
one or a few files. This did not affect the problem.

I confirmed this same problem using Word 2007 trying to print a
multipage
document to the fax.

I have not tried to print from any other apps other than Acrobat
Reader
and
Word 2007.

Other than this fax printer problem, the system seems stable.
I've
had
it
several years and have run antivirus and antispy programs. Only
the
anti-virus program is resident but I disabled it during some of
these
checks.

The first indication that something was different was when I
could
not
Preview the fax before sending it.

The reason I am somewhat suspicious about updates is that a year
or
so
ago,
a Microsoft patch conflicted with an HP program on my HP machine
and
caused
Windows Explorer to not work properly at all. A subsequent patch
from
Microsoft corrected the problem, likely because it affected so
many
users.
Since the fax printer is probably less frequently used, it might
not
show
up
as a major problem. I only use it occasionally but never had a
problem
before.

I am an EE and I've done years of software, firmware and some
hardware
development. So I don't think this is user error. I do not
however
claim
to
be an expert on Windows XP internals but I consider myself a
competent
user.

I do not know how the fax accessory files are generated. It
looks
like
there are about a dozen fx*.dll files that I suspect comprise the
fax
accessory. I do not know if they are rebuilt when the fax
accessory
is
removed and added. And I don't know exactly how the SFC utility
works.
I
would hope it would check all the current windows files against
the
installation files. But perhaps it only checks protected or
hidden
files
and
not the viewable files. And so the fx*.dll might have some
corruption.
Note
however, that nothing locks up or otherwise acts suspiciously.

:

This sounds more like end user error. Your suspicions have not
been
confirmed by the rest of us. Provide more information, including
your
file
association for TIF and the steps to repro your problem.

 

[BoulderMan]

I sure wish I knew what removed the file association for TIF files. I only
use the fax printer a few times a year and this was the first time I couldn't
preview the fax. Only after sending the fax and trying to view it from the
sent directory did I see the message indicating the association was missing
and so I added it back in. I don't know when the file association was lost
or what caused it.

While I've gotten various security and program updates and newer versions of
Yahoo messenger, Adobe Reader, Firefox, etc., the only major new software I
have installed in a long time is Office 2007.

When Office 2007 installs, it sets associations for some files like .doc to
itself. And I know there was some conflict with the old Office Professional
97 that I had on my machine in an Office 97 directory. (After using Word 97,
Word 2007 always goes through some configuration process for several minutes.
I finally just uninstalled Office Pro 97 yesterday.) I wouldn't think
Office 2007 install would remove the .tif associations but obviously it does
change some file associations.

I did run chkdsk and found a bad file or a few bad sectors. I thought maybe
that corrupted the .dll files. Maybe there is some fax config or ini file
that is corrupted.

I am at a loss as to the cause of the problem.

It is far more likely a file association problem than "corruption" of one of
the fax dll's. Can you recall what changed the file association for TIF
files?
--
Russ Valentine
[MVP-Outlook]

I think what you've said gives me a basic answer - the problem is either a
new one that hasn't occurred often enough for you or Hal to have run
across
it, or it is a specific problem on my computer, possibly due to a
corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps whatever
caused the association of .tif files with Picture and Fax Viewer to
disappear
also caused the viewing problem. Restoring the file association did not
fix
the problem.

It helps to know that you haven't run across this version of the problem
before. Its probably unique to my machine but at least now if the issue
starts popping up with others you'll have been given a heads up.

Thanks

Indeed you are unique. I no way do I doubt what you are saying, but until
now, all known problems with previewing faxes have had one of two causes:
incorrect file associations for TIF files or end user error using Windows
Picture and Fax viewer. It is entirely possible that you have stumbled
upon
a new problem that no one else has encountered so far, but without
precise
steps to repro and confirmation from other users, it will be difficult to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]
Perhaps most of the time the problem is "end user error" but not this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran
into
this problem. I expected that they would have received a corrupt fax
but
they did not. The fax they received (a coverpage and 3 document pages)
was
fine, even though I could not correctly view the fax in my sent folder.

At this point, I am confident that this is not "user error". I am also
confident that it is not a problem with faxing from Acrobat Reader
since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one of
the
fx*.dll files is corrupted. The issue is not affected by the
application
that calls the fax printer - 3 separate apps all have the same preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are trying
to
treat it as a run of the mill problem. Frankly, I am amazed that you
can
say
"I'm not sure I'm seeing anything here that isn't expected behavior"
when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is a
corrupted file on my system. I was trying to pin it down and provided
a
great deal of specifics in my previous posts and my post to Hal
(above).
I'll probably compare my fx*.dll files with those of a friend's machine
that
is also running Xp and see if the problem is there. Those seem to be
the
fax
console/printer .dll files.

:

Acrobat _Reader's_ rendering capabilities have varied with each
version
and
have not always been robust enough to permit printing to the fax
printer
unless a separate printto verb is defined. Word's rendering
capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I understand
it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem
with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last year.
Also
you
can see Reader generating 3 pages before calling up the fax console.

As I stated I also could not print to the fax from Word 2007 which I
would
assume should work since I routinely used Word 97 for faxing using
the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is that
I've
found Office to change file associations and default system settings
without
warning - for example Office 2007 installation prevented me from
using
Access
97 that was installed in another directory (Office 97), although my
Word
97
and Excel 97 were still available. (Access seemed to be removed,
not
merely
no longer linked to the shortcut). Office 2007 also changed my
default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override the
file
associations of my Office 97 Professional Word and Excel without
asking
when
Word 2003 would open .doc even though Word 97 was set as the
associated
app.

Are you going to maintain that Word 2007 also doesn't have rendering
abilities?

Does Outlook 2007 (which I've never used but which became the
default
email
client) have faxing abilities? If so maybe it could be used as a
work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your
problem?
--
Russ Valentine
[MVP-Outlook]
message
I have used the fax printer Windows accessory many times. In this
instance,
I first tried printing from Adobe Reader while viewing a 3-page
.pdf
file.
I
go to print and select fax as the printer. The Fax console comes
up.
I
selected an addressee from the address book, I then selected a
cover
page
and
filled it in. I choose to send the fax now, normal delivery. On
the
page
where I can actually send the fax, I chose the "Preview Fax"
button
to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the fax.
This
never
happened before, over the many years I've used the fax printer.

I chose to send the fax anyway since I figured it was ok. It
seemed
to
be
sent fine - 4 pages were sent which would be correct: a cover
sheet
and
3
document pages. I then tried to view the fax in the sent folder
and
got
the
message indicating no application for opening .tif files. At
this
point I
went into Windows Explorer, set up the association of .tif files
with
Windows
Picture and Fax viewer. I then was able to view the fax. The
first
page
was
just fine, i don't recall if the second was fine or not, but the
remaining
pages came up as bit map files unassociated with the document. I
then
located those bit maps in the same TEMP directory I mentioned
earlier.
That
temp directory also included the correct first page of the fax as
a
tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp
files
from
that same directory being displayed. It is as if the fax console
preview
is
generating only one (or two) .tif file page(s) and then using
other
files.

To try to fix the problem, I contacted HP support. And tried
several
things -
1. Removing the fax accessory using Windows Add/Remove components
and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and
correct
defective
protected system files.
3. Running msconfig to configure the system to not run any
startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using
non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of
Microsoft
services however.)

When none of this things seemed to significantly affect the
problem,
I
ran
chkdsk which did seem to find and remove some minor index
issues - I
think
one or a few files. This did not affect the problem.

 

[Russ Valentine [MVP-Outlook]]

I'm certain installing Office 2007 is not the culprit.
--
Russ Valentine
[MVP-Outlook]

I sure wish I knew what removed the file association for TIF files. I only
use the fax printer a few times a year and this was the first time I
couldn't
preview the fax. Only after sending the fax and trying to view it from
the
sent directory did I see the message indicating the association was
missing
and so I added it back in. I don't know when the file association was
lost
or what caused it.

While I've gotten various security and program updates and newer versions
of
Yahoo messenger, Adobe Reader, Firefox, etc., the only major new software
I
have installed in a long time is Office 2007.

When Office 2007 installs, it sets associations for some files like .doc
to
itself. And I know there was some conflict with the old Office
Professional
97 that I had on my machine in an Office 97 directory. (After using Word
97,
Word 2007 always goes through some configuration process for several
minutes.
I finally just uninstalled Office Pro 97 yesterday.) I wouldn't think
Office 2007 install would remove the .tif associations but obviously it
does
change some file associations.

I did run chkdsk and found a bad file or a few bad sectors. I thought
maybe
that corrupted the .dll files. Maybe there is some fax config or ini file
that is corrupted.

I am at a loss as to the cause of the problem.

It is far more likely a file association problem than "corruption" of one
of
the fax dll's. Can you recall what changed the file association for TIF
files?
--
Russ Valentine
[MVP-Outlook]

I think what you've said gives me a basic answer - the problem is either
a
new one that hasn't occurred often enough for you or Hal to have run
across
it, or it is a specific problem on my computer, possibly due to a
corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps
whatever
caused the association of .tif files with Picture and Fax Viewer to
disappear
also caused the viewing problem. Restoring the file association did
not
fix
the problem.

It helps to know that you haven't run across this version of the
problem
before. Its probably unique to my machine but at least now if the
issue
starts popping up with others you'll have been given a heads up.

Thanks

:

Indeed you are unique. I no way do I doubt what you are saying, but
until
now, all known problems with previewing faxes have had one of two
causes:
incorrect file associations for TIF files or end user error using
Windows
Picture and Fax viewer. It is entirely possible that you have stumbled
upon
a new problem that no one else has encountered so far, but without
precise
steps to repro and confirmation from other users, it will be difficult
to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]
Perhaps most of the time the problem is "end user error" but not
this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two
are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran
into
this problem. I expected that they would have received a corrupt
fax
but
they did not. The fax they received (a coverpage and 3 document
pages)
was
fine, even though I could not correctly view the fax in my sent
folder.

At this point, I am confident that this is not "user error". I am
also
confident that it is not a problem with faxing from Acrobat Reader
since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one
of
the
fx*.dll files is corrupted. The issue is not affected by the
application
that calls the fax printer - 3 separate apps all have the same
preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are
trying
to
treat it as a run of the mill problem. Frankly, I am amazed that
you
can
say
"I'm not sure I'm seeing anything here that isn't expected behavior"
when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is
a
corrupted file on my system. I was trying to pin it down and
provided
a
great deal of specifics in my previous posts and my post to Hal
(above).
I'll probably compare my fx*.dll files with those of a friend's
machine
that
is also running Xp and see if the problem is there. Those seem to
be
the
fax
console/printer .dll files.

:

Acrobat _Reader's_ rendering capabilities have varied with each
version
and
have not always been robust enough to permit printing to the fax
printer
unless a separate printto verb is defined. Word's rendering
capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I
understand
it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem
with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here
that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed
in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
message
I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last
year.
Also
you
can see Reader generating 3 pages before calling up the fax
console.

As I stated I also could not print to the fax from Word 2007
which I
would
assume should work since I routinely used Word 97 for faxing
using
the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is
that
I've
found Office to change file associations and default system
settings
without
warning - for example Office 2007 installation prevented me from
using
Access
97 that was installed in another directory (Office 97), although
my
Word
97
and Excel 97 were still available. (Access seemed to be removed,
not
merely
no longer linked to the shortcut). Office 2007 also changed my
default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override
the
file
associations of my Office 97 Professional Word and Excel without
asking
when
Word 2003 would open .doc even though Word 97 was set as the
associated
app.

Are you going to maintain that Word 2007 also doesn't have
rendering
abilities?

Does Outlook 2007 (which I've never used but which became the
default
email
client) have faxing abilities? If so maybe it could be used as a
work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your
problem?
--
Russ Valentine
[MVP-Outlook]
message
I have used the fax printer Windows accessory many times. In
this
instance,
I first tried printing from Adobe Reader while viewing a
3-page
.pdf
file.
I
go to print and select fax as the printer. The Fax console
comes
up.
I
selected an addressee from the address book, I then selected a
cover
page
and
filled it in. I choose to send the fax now, normal delivery.
On
the
page
where I can actually send the fax, I chose the "Preview Fax"
button
to
look
at the fax before sending.

To my surprise, a message popped up saying cannot view the
fax.
This
never
happened before, over the many years I've used the fax
printer.

I chose to send the fax anyway since I figured it was ok. It
seemed
to
be
sent fine - 4 pages were sent which would be correct: a cover
sheet
and
3
document pages. I then tried to view the fax in the sent
folder
and
got
the
message indicating no application for opening .tif files. At
this
point I
went into Windows Explorer, set up the association of .tif
files
with
Windows
Picture and Fax viewer. I then was able to view the fax. The
first
page
was
just fine, i don't recall if the second was fine or not, but
the
remaining
pages came up as bit map files unassociated with the document.
I
then
located those bit maps in the same TEMP directory I mentioned
earlier.
That
temp directory also included the correct first page of the fax
as
a
tif
file.
The other sent files were .bmp files.

Deleting the displayed .bmp files only resulted in other .bmp
files
from
that same directory being displayed. It is as if the fax
console
preview
is
generating only one (or two) .tif file page(s) and then using
other
files.

To try to fix the problem, I contacted HP support. And tried
several
things -
1. Removing the fax accessory using Windows Add/Remove
components
and
then
adding it back in.
2. Running System File Checker(SFC) utility to verify and
correct
defective
protected system files.
3. Running msconfig to configure the system to not run any
startup
programs
and to only run those services that are from Microsoft. This
configuration
allowed the fax printer to be accessed without using
non-Microsoft
services
or any startup apps. (I did not try to get a minimal set of
Microsoft
services however.)

When none of this things seemed to significantly affect the
problem,
I
ran
chkdsk which did seem to find and remove some minor index
issues - I
think
one or a few files. This did not affect the problem.

 

[BoulderMan]

I will try checking my files against my friend's Xp machine. Are there any
files besides the fx.dll files that the Windows Fax Accessory uses?

I'm certain installing Office 2007 is not the culprit.
--
Russ Valentine
[MVP-Outlook]

I sure wish I knew what removed the file association for TIF files. I only
use the fax printer a few times a year and this was the first time I
couldn't
preview the fax. Only after sending the fax and trying to view it from
the
sent directory did I see the message indicating the association was
missing
and so I added it back in. I don't know when the file association was
lost
or what caused it.

While I've gotten various security and program updates and newer versions
of
Yahoo messenger, Adobe Reader, Firefox, etc., the only major new software
I
have installed in a long time is Office 2007.

When Office 2007 installs, it sets associations for some files like .doc
to
itself. And I know there was some conflict with the old Office
Professional
97 that I had on my machine in an Office 97 directory. (After using Word
97,
Word 2007 always goes through some configuration process for several
minutes.
I finally just uninstalled Office Pro 97 yesterday.) I wouldn't think
Office 2007 install would remove the .tif associations but obviously it
does
change some file associations.

I did run chkdsk and found a bad file or a few bad sectors. I thought
maybe
that corrupted the .dll files. Maybe there is some fax config or ini file
that is corrupted.

I am at a loss as to the cause of the problem.

It is far more likely a file association problem than "corruption" of one
of
the fax dll's. Can you recall what changed the file association for TIF
files?
--
Russ Valentine
[MVP-Outlook]
I think what you've said gives me a basic answer - the problem is either
a
new one that hasn't occurred often enough for you or Hal to have run
across
it, or it is a specific problem on my computer, possibly due to a
corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps
whatever
caused the association of .tif files with Picture and Fax Viewer to
disappear
also caused the viewing problem. Restoring the file association did
not
fix
the problem.

It helps to know that you haven't run across this version of the
problem
before. Its probably unique to my machine but at least now if the
issue
starts popping up with others you'll have been given a heads up.

Thanks

:

Indeed you are unique. I no way do I doubt what you are saying, but
until
now, all known problems with previewing faxes have had one of two
causes:
incorrect file associations for TIF files or end user error using
Windows
Picture and Fax viewer. It is entirely possible that you have stumbled
upon
a new problem that no one else has encountered so far, but without
precise
steps to repro and confirmation from other users, it will be difficult
to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]
Perhaps most of the time the problem is "end user error" but not
this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or two
are
correct; the other pages are missing or show up as unrelated images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I ran
into
this problem. I expected that they would have received a corrupt
fax
but
they did not. The fax they received (a coverpage and 3 document
pages)
was
fine, even though I could not correctly view the fax in my sent
folder.

At this point, I am confident that this is not "user error". I am
also
confident that it is not a problem with faxing from Acrobat Reader
since
the
fax was sent and received correctly. (As I have done with earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps one
of
the
fx*.dll files is corrupted. The issue is not affected by the
application
that calls the fax printer - 3 separate apps all have the same
preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are
trying
to
treat it as a run of the mill problem. Frankly, I am amazed that
you
can
say
"I'm not sure I'm seeing anything here that isn't expected behavior"
when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem is
a
corrupted file on my system. I was trying to pin it down and
provided
a
great deal of specifics in my previous posts and my post to Hal
(above).
I'll probably compare my fx*.dll files with those of a friend's
machine
that
is also running Xp and see if the problem is there. Those seem to
be
the
fax
console/printer .dll files.

:

Acrobat _Reader's_ rendering capabilities have varied with each
version
and
have not always been robust enough to permit printing to the fax
printer
unless a separate printto verb is defined. Word's rendering
capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I
understand
it
your
problem is not with rendering or sending the fax, right? Your only
problem
is in previewing the fax, right? Most of the time that is a problem
with
end
user error, i.e., not using the correct arrows in Picture viewer to
advance
to the next page correctly. I'm not sure I'm seeing anything here
that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't changed
in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
message
I don't know how you can say that since I've routinely faxed from
Acrobat
Reader as I recall, although I did update it within the last
year.
Also
you
can see Reader generating 3 pages before calling up the fax
console.

As I stated I also could not print to the fax from Word 2007
which I
would
assume should work since I routinely used Word 97 for faxing
using
the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is
that
I've
found Office to change file associations and default system
settings
without
warning - for example Office 2007 installation prevented me from
using
Access
97 that was installed in another directory (Office 97), although
my
Word
97
and Excel 97 were still available. (Access seemed to be removed,
not
merely
no longer linked to the shortcut). Office 2007 also changed my
default
email
program without asking. Finally, even the Student Teacher trial
edition
of
Office 2003 on my machine when I bought it would often override
the
file
associations of my Office 97 Professional Word and Excel without
asking
when
Word 2003 would open .doc even though Word 97 was set as the
associated
app.

Are you going to maintain that Word 2007 also doesn't have
rendering
abilities?

Does Outlook 2007 (which I've never used but which became the
default
email
client) have faxing abilities? If so maybe it could be used as a
work
around.

:

I knew there was more to this story. Printing to the fax printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your
problem?
--
Russ Valentine
[MVP-Outlook]
message
I have used the fax printer Windows accessory many times. In
this
instance,
I first tried printing from Adobe Reader while viewing a
3-page
.pdf
file.
I
go to print and select fax as the printer. The Fax console
comes
up.
I
selected an addressee from the address book, I then selected a
cover
page
and
filled it in. I choose to send the fax now, normal delivery.
On
the
page
where I can actually send the fax, I chose the "Preview Fax"

 

[Russ Valentine [MVP-Outlook]]

Lots. The fax module relies heavily on other applications to do its
rendering, transport, and display of various file types. Happy hunting.
--
Russ Valentine
[MVP-Outlook]

I will try checking my files against my friend's Xp machine. Are there any
files besides the fx.dll files that the Windows Fax Accessory uses?

I'm certain installing Office 2007 is not the culprit.
--
Russ Valentine
[MVP-Outlook]

I sure wish I knew what removed the file association for TIF files. I
only
use the fax printer a few times a year and this was the first time I
couldn't
preview the fax. Only after sending the fax and trying to view it from
the
sent directory did I see the message indicating the association was
missing
and so I added it back in. I don't know when the file association was
lost
or what caused it.

While I've gotten various security and program updates and newer
versions
of
Yahoo messenger, Adobe Reader, Firefox, etc., the only major new
software
I
have installed in a long time is Office 2007.

When Office 2007 installs, it sets associations for some files like
.doc
to
itself. And I know there was some conflict with the old Office
Professional
97 that I had on my machine in an Office 97 directory. (After using
Word
97,
Word 2007 always goes through some configuration process for several
minutes.
I finally just uninstalled Office Pro 97 yesterday.) I wouldn't think
Office 2007 install would remove the .tif associations but obviously it
does
change some file associations.

I did run chkdsk and found a bad file or a few bad sectors. I thought
maybe
that corrupted the .dll files. Maybe there is some fax config or ini
file
that is corrupted.

I am at a loss as to the cause of the problem.

:

It is far more likely a file association problem than "corruption" of
one
of
the fax dll's. Can you recall what changed the file association for
TIF
files?
--
Russ Valentine
[MVP-Outlook]
I think what you've said gives me a basic answer - the problem is
either
a
new one that hasn't occurred often enough for you or Hal to have run
across
it, or it is a specific problem on my computer, possibly due to a
corrupted
fax .dll file or an obscure conflict with some other application.

The two common problems that you mentioned don't apply. Perhaps
whatever
caused the association of .tif files with Picture and Fax Viewer to
disappear
also caused the viewing problem. Restoring the file association did
not
fix
the problem.

It helps to know that you haven't run across this version of the
problem
before. Its probably unique to my machine but at least now if the
issue
starts popping up with others you'll have been given a heads up.

Thanks

:

Indeed you are unique. I no way do I doubt what you are saying, but
until
now, all known problems with previewing faxes have had one of two
causes:
incorrect file associations for TIF files or end user error using
Windows
Picture and Fax viewer. It is entirely possible that you have
stumbled
upon
a new problem that no one else has encountered so far, but without
precise
steps to repro and confirmation from other users, it will be
difficult
to
solve in an end user newsgroup.
--
Russ Valentine
[MVP-Outlook]
message
Perhaps most of the time the problem is "end user error" but not
this
time.

There are two related problems -
1. The preview of a fax is not correct - only the first page or
two
are
correct; the other pages are missing or show up as unrelated
images.
2. After I send the fax, the copy in the sent folder is also not
correct -
only the first page or two are correct - just as with preview.

Just today I was also able to contact the company I faxed when I
ran
into
this problem. I expected that they would have received a corrupt
fax
but
they did not. The fax they received (a coverpage and 3 document
pages)
was
fine, even though I could not correctly view the fax in my sent
folder.

At this point, I am confident that this is not "user error". I
am
also
confident that it is not a problem with faxing from Acrobat
Reader
since
the
fax was sent and received correctly. (As I have done with
earlier
versions
of Acrobat Reader.)

The issue appears to be with the fax console/printer. Perhaps
one
of
the
fx*.dll files is corrupted. The issue is not affected by the
application
that calls the fax printer - 3 separate apps all have the same
preview
problem (with both .doc and .pdf files).

You apparently haven't run across any problem like this and are
trying
to
treat it as a run of the mill problem. Frankly, I am amazed that
you
can
say
"I'm not sure I'm seeing anything here that isn't expected
behavior"
when
it
is clearly bizarre behavior.

Since it doesn't fit into anything you've seen, maybe the problem
is
a
corrupted file on my system. I was trying to pin it down and
provided
a
great deal of specifics in my previous posts and my post to Hal
(above).
I'll probably compare my fx*.dll files with those of a friend's
machine
that
is also running Xp and see if the problem is there. Those seem
to
be
the
fax
console/printer .dll files.

:

Acrobat _Reader's_ rendering capabilities have varied with each
version
and
have not always been robust enough to permit printing to the fax
printer
unless a separate printto verb is defined. Word's rendering
capabilities
have always been sufficient and still are.
It's been rather hard to wade through your post, but as I
understand
it
your
problem is not with rendering or sending the fax, right? Your
only
problem
is in previewing the fax, right? Most of the time that is a
problem
with
end
user error, i.e., not using the correct arrows in Picture viewer
to
advance
to the next page correctly. I'm not sure I'm seeing anything
here
that
isn't
expected behavior.
No version of Outlook has fax capability, and that hasn't
changed
in
Outlook
2007.
--
Russ Valentine
[MVP-Outlook]
message
I don't know how you can say that since I've routinely faxed
from
Acrobat
Reader as I recall, although I did update it within the last
year.
Also
you
can see Reader generating 3 pages before calling up the fax
console.

As I stated I also could not print to the fax from Word 2007
which I
would
assume should work since I routinely used Word 97 for faxing
using
the
fax
accessory.

One reason I am suspicious of the Office 2007 installation is
that
I've
found Office to change file associations and default system
settings
without
warning - for example Office 2007 installation prevented me
from
using
Access
97 that was installed in another directory (Office 97),
although
my
Word
97
and Excel 97 were still available. (Access seemed to be
removed,
not
merely
no longer linked to the shortcut). Office 2007 also changed
my
default
email
program without asking. Finally, even the Student Teacher
trial
edition
of
Office 2003 on my machine when I bought it would often
override
the
file
associations of my Office 97 Professional Word and Excel
without
asking
when
Word 2003 would open .doc even though Word 97 was set as the
associated
app.

Are you going to maintain that Word 2007 also doesn't have
rendering
abilities?

Does Outlook 2007 (which I've never used but which became the
default
email
client) have faxing abilities? If so maybe it could be used
as a
work
around.

:

I knew there was more to this story. Printing to the fax
printer
requires
that the originating application have the necessary rendering
capabilities.
Adobe Reader does not.
If you now send a fax using a supported method, what is your
problem?
--
Russ Valentine
[MVP-Outlook]
message
I have used the fax printer Windows accessory many times.
In
this
instance,
I first tried printing from Adobe Reader while viewing a
3-page
.pdf
file.
I
go to print and select fax as the printer. The Fax console
comes
up.
I
selected an addressee from the address book, I then
selected a
cover
page
and
filled it in. I choose to send the fax now, normal
delivery.
On
the
page
where I can actually send the fax, I chose the "Preview
Fax"

 

[chewdon]

When you preview the fax in windows picture and fax viewer there are 2 options you can click. Next Image and Next Page. If you click next image it will bring you to the next image in the folder. If you click next page it will bring you to the next page of the fax. Make sure you are clicking the right button. If there truly is only one page the the Next Page button will be greyed out. There is also the chance that the fax is put in as just one page. Try zooming out to see if there are more pages.