microsoft download site indicates that my version is not authentic

P

paolo de civita

I am trying to download spyware software available on the mocrosoft site and
at one point the site attempts to validate my version of XP. Afetre
installing ActiveX, I get a popup screen that says:

Windows has found a problem with this file.
Name: ?linkid=36467&clcid=0x409
Publisher: Unknown publisher

My XP is authentic!!!!!!!

What is going on. please help??!!
 
M

Mike Brannigan [MSFT]

Call Microsoft Product Support to discuss you possible invalid XP license.

Just to clarify - how did you acquire your license for Window XP ?

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
G

Guest

just choose the alternative authentication process or
choose to skip authentication and just install software.
 
K

Kelly

Common issue, Mike if he didn't supply his key via the request for the
download(s). Receive many calls about this. When asked, at that the time,
the user simply does not know it. Doesn't mean it is fake, just unknown at
the time. :blush:)

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
 
A

Alias

It's interesting that you are assuming that the software is bogus. Guilty
until proven innocent is MS' mantra for their PAYING customers.
--
Alias

Use the Reply to Sender feature of your news reader program to email me.
Utiliza Responder al Remitente para mandarme un mail.
 
M

Mike Brannigan [MSFT]

Alias said:
It's interesting that you are assuming that the software is bogus. Guilty
until proven innocent is MS' mantra for their PAYING customers.

We are assuming nothing - the software is in an unknown state - we are
simply confirming that one way or the other.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
M

Mike Brannigan [MSFT]

Kelly said:
Correct.

--

For now.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
A

Alias

Mike Brannigan said:
We are assuming nothing - the software is in an unknown state - we are
simply confirming that one way or the other.

--

Regards,

Mike

No you aren't, your spin notwithstanding. Forcing people to take a test on
software they have bought and paid for is assuming the possibility that they
did not buy and pay for it, otherwise no test would be needed. The user
knows what state it is in and the only people who will be affected are
paying customers if there is a glitch in the WGA. The crackers probably
already have a way around it and the people who buy/download cracked
software will be afraid to download the updates, thereby making the Internet
less secure for PAYING customers and everyone else, even YOU.

Why should I, a PAYING customer, have to prove that I paid for my software?

You see, as a PAYING customer, I don't care if MS gets ripped off by
crackers. That's not my problem but MS, through these very-bad-for-PR tests,
is making it my problem! I didn't crack anything. I don't use software I
haven't paid for so why should I have to be in on the catch the thief
program and go through emotional stress that, due to a glitch in the test, I
may not be able to use my computer? And don't say there won't be any
glitches. PA has already proven that glitches happen all the time.
 
M

Mike Brannigan [MSFT]

Alias said:
No you aren't, your spin notwithstanding. Forcing people to take a test on
software they have bought and paid for is assuming the possibility that
they did not buy and pay for it, otherwise no test would be needed.

You said it yourself - there is a possibility that the user did not pay for
it so we will just confirm that.
The user knows what state it is in

But we do not.
and the only people who will be affected are paying customers if there is
a glitch in the WGA.

Which is why we are currently trialling it
The crackers probably already have a way around it and the people who
buy/download cracked software will be afraid to download the updates,
thereby making the Internet less secure for PAYING customers and everyone
else, even YOU.

Why should I, a PAYING customer, have to prove that I paid for my
software?

So that we can provide the best service to you AS a paying customer and not
service the thieves who use pirated software.
Do you think we should be providing any service to those when you paid your
money for our software ?
Why should they get for free what you paid for ?
You see, as a PAYING customer, I don't care if MS gets ripped off by
crackers.

You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.
That's not my problem but MS, through these very-bad-for-PR tests, is
making it my problem! I didn't crack anything. I don't use software I
haven't paid for so why should I have to be in on the catch the thief
program

See the answers above
and go through emotional stress that, due to a glitch in the test, I may
not be able to use my computer?

Failure of WGA would not prevent you using your computer it would prevent
the download of whatever it was you were trying to get.
However as I said this is why we are trailing this now.
And don't say there won't be any glitches. PA has already proven that
glitches happen all the time.

Really and I assume if you have had any that you called support and worked
through the problem to help us solve yours and improve our so that we can
reduce these "glitches".



--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
T

Tom

Mike Brannigan said:
You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.

So? I have yet to see MS make any price reductions for gained revenue from the PA scheme. Their profits sure have been going up and up going back decades. Since XP came out well over 3 years ago, the retail price has not changed one red cent.
 
A

Alias

You said it yourself - there is a possibility that the user did not pay
for it so we will just confirm that.

My receipt of payment and activation isn't good enough? What's next once the
crackers get around the WGA? Fact is, you are making PAYING customers jump
through hoops in an effort to get PAYING customers to help MS catch thieves.
Not a paying customer's job, my friend, nor duty, nor any other obligation.
But we do not.

So what? That's your problem and shouldn't be a problem for PAYING
customers.
Which is why we are currently trialling it

Just like you "trialled" PA that still has glitches?
So that we can provide the best service to you AS a paying customer and
not service the thieves who use pirated software.

People who steal from MS are not my problem. If someone robs my bank, should
I have to get involved so they can give me "the best service"?
Do you think we should be providing any service to those when you paid
your money for our software ?

Not my problem.
Why should they get for free what you paid for ?

Not my problem.
You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.

Give me a break. MS has a cash flow problem? Since when?
See the answers above


Failure of WGA would not prevent you using your computer it would prevent
the download of whatever it was you were trying to get.
However as I said this is why we are trailing this now.

OK, using my computer online *safely*.
Really and I assume if you have had any that you called support and worked
through the problem to help us solve yours and improve our so that we can
reduce these "glitches".



--

Regards,

Mike

There shouldn't be any glitches. The OS cop programs should have been rolled
out when ready, not foisted on PAYING customers with glitches. Obviously,
your "trialling" isn't working any better than your spell checker.

Btw, "trialling" isn't a word in the English dictionary, with one or two
"L"s. See http://www.merriam-webster.com/ if you don't believe me.

Fact is all the people who are doing the "trialling" you refer to are paid
or volunteer. Fact is that the people who design and implement these OS
checks are paid or volunteer. PAYING customers are FORCED to try out the OS
checks and are paid nothing and volunteered for nothing.
 
A

Alias

You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.

So? I have yet to see MS make any price reductions for gained revenue from
the PA scheme. Their profits sure have been going up and up going back
decades. Since XP came out well over 3 years ago, the retail price has not
changed one red cent.

Actually, it has gone down in euros but that's due to the fall of the
dollar, not MS reducing prices for the gained revenue from the PA scheme.
 
S

Steve N.

Alias said:
"Mike Brannigan [MSFT]" <[email protected]> tried to defend the
indefensible and wrote

You said it yourself - there is a possibility that the user did not pay
for it so we will just confirm that.


My receipt of payment and activation isn't good enough? What's next once the
crackers get around the WGA? Fact is, you are making PAYING customers jump
through hoops in an effort to get PAYING customers to help MS catch thieves.
Not a paying customer's job, my friend, nor duty, nor any other obligation.
But we do not.


So what? That's your problem and shouldn't be a problem for PAYING
customers.
Which is why we are currently trialling it


Just like you "trialled" PA that still has glitches?
So that we can provide the best service to you AS a paying customer and
not service the thieves who use pirated software.


People who steal from MS are not my problem. If someone robs my bank, should
I have to get involved so they can give me "the best service"?

Do you think we should be providing any service to those when you paid
your money for our software ?


Not my problem.

Why should they get for free what you paid for ?


Not my problem.
You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.


Give me a break. MS has a cash flow problem? Since when?
See the answers above



Failure of WGA would not prevent you using your computer it would prevent
the download of whatever it was you were trying to get.
However as I said this is why we are trailing this now.


OK, using my computer online *safely*.
Really and I assume if you have had any that you called support and worked
through the problem to help us solve yours and improve our so that we can
reduce these "glitches".



--

Regards,

Mike


There shouldn't be any glitches. The OS cop programs should have been rolled
out when ready, not foisted on PAYING customers with glitches. Obviously,
your "trialling" isn't working any better than your spell checker.

Btw, "trialling" isn't a word in the English dictionary, with one or two
"L"s. See http://www.merriam-webster.com/ if you don't believe me.

Fact is all the people who are doing the "trialling" you refer to are paid
or volunteer. Fact is that the people who design and implement these OS
checks are paid or volunteer. PAYING customers are FORCED to try out the OS
checks and are paid nothing and volunteered for nothing.

<APPLAUSE!>

Couldn't have said it better myself.

Steve
 
M

Mike Brannigan [MSFT]

You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.
So? I have yet to see MS make any price reductions for gained
revenue from the PA scheme. Their profits sure have been going up and up
going back decades. Since XP came out well over 3 years ago,
the retail price has not changed one red cent.

Two points

1. if the retail price has not changed ("one red cent" as you state) then in
fact it has decreased in real terms while the functionality etc has bee ever
increasing.

2. The costs of developing software have certainly not decreased as the
products have increased in complexity and scope.


--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups


You should as lost revenue means less to spend on the Billions of dollars
each year it costs us to develop Windows and other products for you.

So? I have yet to see MS make any price reductions for gained revenue from
the PA scheme. Their profits sure have been going up and up going back
decades. Since XP came out well over 3 years ago, the retail price has not
changed one red cent.
 
M

Mike Brannigan [MSFT]

Alias said:
My receipt of payment and activation isn't good enough? What's next once
the crackers get around the WGA? Fact is, you are making PAYING customers
jump through hoops in an effort to get PAYING customers to help MS catch
thieves. Not a paying customer's job, my friend, nor duty, nor any other
obligation.

We have no knowledge of your payment.
You obviously do not understand the mechanisms of WPA since it cannot be
used as a method to ensure your validity if you come back to our site. I
suggest you go do further research on WPA to understand why it is not of use
in this scenario.
Pressing a single button when you are attempting to download something from
our download site is hardly hoop jumping - eventually it can be totally
transparent to the end user so you will nothing to do then select the item
you wish to download. as it is now you download is one extra click away.
WGA is not about catching thieves - it is about ensure you get what you PAID
for and that those that do not pay do not.

So what? That's your problem and shouldn't be a problem for PAYING
customers.

WGA is not a problem for end users - one click today and possible non in the
future.
Just like you "trialled" PA that still has glitches?

So if you have problems with WGA such as it not recognising your PC as
genuine then provide that feedback - work with us to ensure possible
"glitches" are minimised
People who steal from MS are not my problem. If someone robs my bank,
should I have to get involved so they can give me "the best service"?

You have a very narrow view of this matter then. You sound like the sort of
person that does not think shop lifting is a problem that effects you ? why
because the lost revenue for those thefts is made back up by increasing the
price of goods to the regular consumer.

Not my problem.

You have clearly made up your mind to live in a bubble where the actions of
others appear to not have any consequences that may impact you.
This is just not the case.
Not my problem.

Give me a break. MS has a cash flow problem? Since when?

Please see the previous responses.
OK, using my computer online *safely*.

There shouldn't be any glitches. The OS cop programs should have been
rolled out when ready, not foisted on PAYING customers with glitches.
Obviously, your "trialling" isn't working any better than your spell
checker.

Petty insults are not doing your argument any favours.
So I will use alternative wording if you will feel more comfortable.

The WGA program is currently being rolled out
Btw, "trialling" isn't a word in the English dictionary, with one or two
"L"s. See http://www.merriam-webster.com/ if you don't believe me.

Fact is all the people who are doing the "trialling" you refer to are paid
or volunteer.

The trial I am referring to is the rollout to a number of countries of
moving to mandatory operation where in the US we are asking you to
participate now before WGA may become mandatory.
Fact is that the people who design and implement these OS checks are paid
or volunteer. PAYING customers are FORCED to try out the OS checks and are
paid nothing and volunteered for nothing.

As you are actually being asked to do nothing other then click a button once
to install the ActiveX control.

Are you sure you really understand the WGA process? -
I suggest you read
http://www.microsoft.com/genuine/downloads/whyvalidate.aspx and look at the
online demo.
see also
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en
Once you have the WGA ActiveX control installed you will not be required to
go through the process again.



--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
A

Alias

Mike Brannigan said:
So if you have problems with WGA such as it not recognising your PC as
genuine then provide that feedback - work with us to ensure possible
"glitches" are minimised

And my check for doing this is coming when? Why should I "work with you" if
I don't get paid? Normal people get paid when they work. Why can't MS get
people they pay to do their testing for them, not the people who keep MS in
business in the first place!
Fact is that the people who design and implement these OS checks are paid
or volunteer. PAYING customers are FORCED to try out the OS checks and are
paid nothing and volunteered for nothing.
As you are actually being asked to do nothing other then click a button
once
to install the ActiveX control. <<,

Unless, of course, the program glitches and thinks my OS is not legit. Then
I have to speak to someone in India who has the power to say yes or no to my
being able to download updates. As a paying customer, it is a degrading
insult to be put in that position. Get the bad PR part, Mike? I am not just
trying to be argumentative. I am trying "to work with you", not against you
and I firmly believe the authentication process that's unfolding will do
great harm to Microsoft's image and does not reflect kindly to their
attitutude towards paying customers to administer assume guilt until proven
innocent type software tests, nor will it stop the pirates, thieves (causal
or otherwise) and crackers.
 
T

Tom

Mike Brannigan said:
Two points

1. if the retail price has not changed ("one red cent" as you state) then in
fact it has decreased in real terms while the functionality etc has bee ever
increasing.

The functionality has not increased, unless you are saying that writing service packs is increasing functionality, which is wrong as much as it is a fix. Name some beneficial functionalities that have been added other than massive security fixes that have been introduced twice now. In fact SP2 broke my Word 2003, and MS response to me was "Case Closed". I didn't get my red cents worth from that either as much as less functionality for something paid for to have a (certain) function; that is an increase of profits through less support.
2. The costs of developing software have certainly not decreased as the
products have increased in complexity and scope.

Uh Huh,Give me a break! Tell that to the developers who were prevalent in the US and are now more so in India; the phone support centers are all virtually off-shored, and we know how money is saved there. Why am I not seeing the savings from that? Why has the support gone down?
 

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