Messages arrive/appear opened

[Guest]

Hi, I have 650 users and have never had this particular problem before. I
have one user who says that her emails already appear open when she opens
Outlook. She says that she has not opened the messages and yet they have the
open envelope icon. Any suggestions would be greatly appreciated.

Thanks
Kathy

 

[Ken Cheney]

have you seen it with your own eyes? I dont believe anything my users tell
me....until I see it.

Does she have any rules that run?

 

[Guest]

Actually I haven't seen this myself. I have 23 locations outside this
building and this happens to be one of them. They do have an onsite network
administrator and he claims that it is true. I will ask him if she has any
rules running. If he removes that profile and recreates it, do you think that
will reset that account back to the defaults?

Thanks

 

[Guest]

Is the user autopreviewing? It could be that when an unopened email is
previewed for even a second or two it is marked as read.
--
Kathleen Orland

http://www.howto-outlook.com/