Message being received numerous times.

[Mike Trout]

We're using Outlook 2003 on Windows XP. We have DSL so access is not slow.
One of my users sent an email with large attachments to a large number of
recipients. The recipients all received several copies of the email (7 that
I know of), and after 30 mins or so it was still sending and I couldn't
remove it from the outbox. I was able to get it out of the outbox by going
offline and deleting it then, but I need to know why it sent 7+ times.
There was no error message that I know of. The user insists on having an
automatic send/receive every 1 minute. would that have something to do with
it?

Mike.

 

[Brian Tillman]

We're using Outlook 2003 on Windows XP. We have DSL so access is not
slow. One of my users sent an email with large attachments to a large
number of recipients. The recipients all received several copies of
the email (7 that I know of), and after 30 mins or so it was still
sending and I couldn't remove it from the outbox. I was able to get
it out of the outbox by going offline and deleting it then, but I
need to know why it sent 7+ times. There was no error message that I
know of. The user insists on having an automatic send/receive every
1 minute. would that have something to do with it?

A send/receive interval of one minute is way too short and, indeed, can lead
to problems such as you describe. The recommended minimum is 10 minutes.
The problem can also be caused by scanning outgoing mail with an antivirus
scanner, a real waste of time, since such a scanner can never detect an
outgoing virus (or it would have already detected it on your PC before you
ever composed the message).

 

[Mike Trout]

That is what I thought.

Thanks Brian.

A send/receive interval of one minute is way too short and, indeed, can
lead to problems such as you describe. The recommended minimum is 10
minutes. The problem can also be caused by scanning outgoing mail with an
antivirus scanner, a real waste of time, since such a scanner can never
detect an outgoing virus (or it would have already detected it on your PC
before you ever composed the message).