Mail messages not visible

[Pete Halasovski]

Hi,

I have an odd one: I have a user who can only see 82 messages in his
mailbox - nothing from before the 5th of this month when these should go
back more than a year. Checking the mailbox in our mailstore with Exchange
Manager I see he has 1,200 in his mailbox and our backup software agrees. He
sees the same number (82) when checking via OWA. So far as I can tell he is
the only person with this problem.

I have removed caching from his instance Outlook but am at a loss as to the
next step.

We are running Win2003/EX2003 and he is using XP/Outlook2003.

All suggestions gratefully recieved,

Pete

 

[VanguardLH]

I have an odd one: I have a user who can only see 82 messages in his
mailbox - nothing from before the 5th of this month when these should go
back more than a year. Checking the mailbox in our mailstore with Exchange
Manager I see he has 1,200 in his mailbox and our backup software agrees. He
sees the same number (82) when checking via OWA. So far as I can tell he is
the only person with this problem.

I have removed caching from his instance Outlook but am at a loss as to the
next step.

We are running Win2003/EX2003 and he is using XP/Outlook2003.

What view is used on the folder? Are you using "mailbox" as a generic
term for the Inbox folder shown in Outlook?

 

[Peter Durkee]

I'll bet it's the Last Seven Days view.
-Peter

What view is used on the folder? Are you using "mailbox" as a generic
term for the Inbox folder shown in Outlook?