Mail messages not visible


P

Pete Halasovski

Hi,

I have an odd one: I have a user who can only see 82 messages in his
mailbox - nothing from before the 5th of this month when these should go
back more than a year. Checking the mailbox in our mailstore with Exchange
Manager I see he has 1,200 in his mailbox and our backup software agrees. He
sees the same number (82) when checking via OWA. So far as I can tell he is
the only person with this problem.

I have removed caching from his instance Outlook but am at a loss as to the
next step.

We are running Win2003/EX2003 and he is using XP/Outlook2003.

All suggestions gratefully recieved,

Pete
 
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V

VanguardLH

Pete said:
I have an odd one: I have a user who can only see 82 messages in his
mailbox - nothing from before the 5th of this month when these should go
back more than a year. Checking the mailbox in our mailstore with Exchange
Manager I see he has 1,200 in his mailbox and our backup software agrees. He
sees the same number (82) when checking via OWA. So far as I can tell he is
the only person with this problem.

I have removed caching from his instance Outlook but am at a loss as to the
next step.

We are running Win2003/EX2003 and he is using XP/Outlook2003.

What view is used on the folder? Are you using "mailbox" as a generic
term for the Inbox folder shown in Outlook?
 
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P

Peter Durkee

I'll bet it's the Last Seven Days view.
-Peter

VanguardLH said:
What view is used on the folder? Are you using "mailbox" as a generic
term for the Inbox folder shown in Outlook?
 

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