Lost use of my DVDRW and CD-Rom drives...

[Zapp Brannigan]

getting a message that says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

in the device manager. I tried using the troubleshooter but that didn't
help. Does anyone know what I can do? Would system restore work???

Thanks in advance!!!

 

[Shenan Stanley]

getting a message that says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

in the device manager. I tried using the troubleshooter but that didn't
help. Does anyone know what I can do? Would system restore work???

Do NOT be afraid of the registry hack here.
It is SAFE and has helped MANY people.
Respect the registry, don't fear it.

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.


Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)

 

[Zapp Brannigan]

It worked!

Thanks!

Do NOT be afraid of the registry hack here.
It is SAFE and has helped MANY people.
Respect the registry, don't fear it.

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and
Lowerfilters.

5) Restart your computer.


Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.

 

[Guest]

I would love to try this as not having any cd drives is slightly annoying,
but although I have admin privaliages windows refuses to delete Upperfilters
(I have no lowerfilters) Any suggestions on why I cannot delete this from my
reg?

 

[Shenan Stanley]

I would love to try this as not having any cd drives is slightly
annoying, but although I have admin privaliages windows refuses to
delete Upperfilters (I have no lowerfilters) Any suggestions on why I
cannot delete this from my reg?

Right click on the older abve the key you are wanting to delete and choose
"Permissions" and make sure you have security rights..