G
Guest
Hello,
I installed SP2 about a month ago and just noticed that my D and E drives no
longer work. I looked under "Run" and the only drives that are there are A
and F. I looked under the device manager and for the DVD ROM, I got this
message: "Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)", and the
message for the CD-RW drive is this: "Windows successfully loaded the device
driver for this hardware but cannot find the hardware device. (Code 41)".
I've tried troubleshooter which was no help at all. It must be a problem with
SP2 compatibilities, but when I check for driver updates, there are none, and
I cannot "roll back" the drives either. Can anyone please help me with this?
Thanks in advance,
Megan
I installed SP2 about a month ago and just noticed that my D and E drives no
longer work. I looked under "Run" and the only drives that are there are A
and F. I looked under the device manager and for the DVD ROM, I got this
message: "Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)", and the
message for the CD-RW drive is this: "Windows successfully loaded the device
driver for this hardware but cannot find the hardware device. (Code 41)".
I've tried troubleshooter which was no help at all. It must be a problem with
SP2 compatibilities, but when I check for driver updates, there are none, and
I cannot "roll back" the drives either. Can anyone please help me with this?
Thanks in advance,
Megan