DVD ROM and CD-RW drives no longer working

[Guest]

Hello,
I installed SP2 about a month ago and just noticed that my D and E drives no
longer work. I looked under "Run" and the only drives that are there are A
and F. I looked under the device manager and for the DVD ROM, I got this
message: "Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)", and the
message for the CD-RW drive is this: "Windows successfully loaded the device
driver for this hardware but cannot find the hardware device. (Code 41)".
I've tried troubleshooter which was no help at all. It must be a problem with
SP2 compatibilities, but when I check for driver updates, there are none, and
I cannot "roll back" the drives either. Can anyone please help me with this?
Thanks in advance,
Megan

 

[Ricky]

Go to device manager..right click each drive and pick uninstall. Reboot and
let windows reinstall them.

 

[Guest]

I don't have a CD or anything to reinstall them with. Will windows
automatically do it without one?
Thanks Ricky,
Megan

 

[Ricky]

Yes windows will reinstall them automatically. If that doesn't work try this
link..
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

 

[Guest]

I tried both of those but it didn't solve the problem. I'll just try to find
a number for Dell or Microsoft to see if they can help. Thanks, though, Ricky
Megan

 

[Guest]

I have the same problem as Megan can anyone help????