Lost personal settings and everything in Outlook Express

[Guest]

Please help. My husband tried to log onto his XP settings last night and
received error message saying that he could not logon because of too low of
security settings or corrupt profile. He also lost everything in his Outlook
Express. He tried system restore but it said it was unable to restore.

What do I do?

 

[Ramesh, MS-MVP]

Hi Gayla,

This happens if the user profile is corrupt, and unfortunately the user
preferences are lost. However, you can copy the files from the old user
profile to the current user profile.

How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/kb/811151

OE - Importing the messages:
http://www.insideoe.com/faqs/how.htm#importOE5

 

[Guest]

Ramesh, Thank you for replying.... When I click on tools, there is no "folder
options" option.... what do I do now?

 

[Ramesh, MS-MVP]

Hi Gayla,

If the Folder Options sub-menu is missing under Tools menu in Windows
Explorer, read below:

NoFolderOptions policy hides the "Folder Options" applet in the Control
Panel, and the "Folder Options" sub-menu under Tools menu in Windows
Explorer. To get the option back, (For stand-alone systems) follow this:

Start Regedit.exe and navigate to:

[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
and
[HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]

Backup the keys, and delete the "NoFolderOptions" value in the right pane.

Ref:
Subject: Can't find "Folder Options"
news://msnews.microsoft.com/%23gjPhzzHFHA.2740%40TK2MSFTNGP12.phx.gbl
http://groups.google.co.uk/groups?selm=#[email protected]

Backup the registry:
http://windowsxp.mvps.org/registry.htm

 

[Guest]

Me again.... I found the folder option in the control panel... but now I'm
not sure how to import the email information (if possible). How do I find
out if the backup files did or did not include "folders.dbx"? I'm not real
savvy at doing this so I need it in laymen's terms please... Thanks,

 

[Ramesh, MS-MVP]

Gayla,

This KB explains how to import OE mails/address book etc.
http://support.microsoft.com/kb/313055