lost hibernate / stadby function please help

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

my hp pavillion zd7000 xp sp2 laptop lost hibernate / stadby functions.
no hibernate tab under power options, stand by button grayed out when power
button is pressed.

i installed hardware upgrades including chipset bios etc... still problem
removed progs with unsigned drivers still problem

i searched the web and it seems like this problem is widespread on laptops
and desktops

somehow some driver is not complient and windows shuts off hibernate standby
functions or something tells windows to shut off those functions altogether.

is there a way to isolate and fix the problem? or a solution to this?
 
The lack of a Standby button indicates you are using XP's
generic VGA drivers.

Your video adapter drivers probably need to be reinstalled.
Visit the support web site of the manufacturer of your video
card adapter and download the latest drivers.

Before installing them, uninstall the old drivers. In your
Control Panel, open the Add or Remove Programs applet
and look for your video drivers to uninstall.

If you happen to have a notebook computer, visit the notebook
manufacturer's support website to download the correct video
adapter drivers for your specific notebook model.

After installing a fresh set of drivers, right-click on your
desktop and select Properties > Settings, change the Color
Quality to "Highest (32 bit), then adjust your Screen Resolution
to your liking, then click on Apply.
 
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q310560&ID=KB;EN-US;q310560

This offers a way to isolate what driver(s) might be causing your problem.
I had the same problem you have and it was driving me batty....Turned out to
be my printer driver.

--

Cheers,
Tinkerer


my hp pavillion zd7000 xp sp2 laptop lost hibernate / stadby functions.
no hibernate tab under power options, stand by button grayed out when power
button is pressed.

i installed hardware upgrades including chipset bios etc... still problem
removed progs with unsigned drivers still problem

i searched the web and it seems like this problem is widespread on laptops
and desktops

somehow some driver is not complient and windows shuts off hibernate standby
functions or something tells windows to shut off those functions altogether.

is there a way to isolate and fix the problem? or a solution to this?
 
i am running nvidai GoForce 5200 series, i am not in VGA mode as far as i know,
also this is stock video that came with the notebook, so it was and it still
should be acpi compliant with windows xp, and i installed the latest drivers
along with all other hardware upgrades. did not affect standby and hibernate
functions.

some other driver most likely or something knocks those functions off
completely.
still need a solution, please.
 
tried that route too, i did selected startups:
- no startup items
- no services
- only ms services ( i trusted microsoft to be compliant so did not isolate
any of those )
- no win.ini
- no system.ini
- base video only boot
- 128m of memory boot

the bottom line, could not isolate the problem with msconfig
maybe i need to be more detailed here on some services, try them one by one
instead of microsoft vs non microsoft? maybe i knocked off some service that
works with acpi ?
 
i used serviwin utility and counted about 150 drivers and about 90 services
running on my notebook...
is there a streamlined way of isolating those?
majority of them are microsoft xp_sp2 type, can i trust those to be acpi
compliant
and not test those?

sometime when window boots it should check booting drivers for power
management compliance and then enable or disable hibernate functions or
it should do same when drivers are first installed, in any case there should
be a record of non compliant driver ( registry or file ) or a way to catch
that driver at boot by coding application ? there is gotta be a flag
somewhere that tells windows to disable hibernate and standby functions...
 
On your first selective startup, *everything* should be disabled. The
System Services are not all Microsoft, and some programs will add services
as well. If the button appears normally when you disable everything, then
you restart and enable one thing at a time, until the button is no longer
normal. Then you'll know which group is causing the problem. After that
you enable one thing at a time within *that* group until the culprit is
found.

--

Cheers,
Tinkerer


tried that route too, i did selected startups:
- no startup items
- no services
- only ms services ( i trusted microsoft to be compliant so did not isolate
any of those )
- no win.ini
- no system.ini
- base video only boot
- 128m of memory boot

the bottom line, could not isolate the problem with msconfig
maybe i need to be more detailed here on some services, try them one by one
instead of microsoft vs non microsoft? maybe i knocked off some service that
works with acpi ?
 
it's acpi complient...
one more thing i found hiberfil.sys which is about 523M on c:\
maybe i should delete some old hibernate related files?
 
thanks for clarification, will try this again


Tinkerer said:
On your first selective startup, *everything* should be disabled. The
System Services are not all Microsoft, and some programs will add services
as well. If the button appears normally when you disable everything, then
you restart and enable one thing at a time, until the button is no longer
normal. Then you'll know which group is causing the problem. After that
you enable one thing at a time within *that* group until the culprit is
found.

--

Cheers,
Tinkerer


tried that route too, i did selected startups:
- no startup items
- no services
- only ms services ( i trusted microsoft to be compliant so did not isolate
any of those )
- no win.ini
- no system.ini
- base video only boot
- 128m of memory boot

the bottom line, could not isolate the problem with msconfig
maybe i need to be more detailed here on some services, try them one by one
instead of microsoft vs non microsoft? maybe i knocked off some service that
works with acpi ?
 
Tinkerer, help me out here a bit more would you.
ok, i did the first retest again with msconfig,
- all cables are off the notebook
- selective startup
- under selective startup all unchecked
booted, checked under power options, still no hibernation tab, standby
still grayed out.
checked all loaded drivers, all disabled except 2 and 1 stopped
dcomplaunch = DCOM server process launcher, started automatic
RpcSs = remote procedure call (RPC), started automatic
PpcLocator = Remote Procedure Call ( RPC ) locator, stopped manual
all 3 are microsoft...

question: at this point should i have hibernate tab in power options and
standby under shutdown options ?
should i stop here and turn off video to basevga ?
or what should i do at this point? startt adding system.ini etc...
can you check on your machine if you get hibernate and standby when
selective with all unchecked pleezzz
 
No problems when I do a selective or diagnostic startup. However, when I
boot into safe mode, my standby button is grayed out. Have you tried safe
mode?

--

Cheers,
Tinkerer


Tinkerer, help me out here a bit more would you.
ok, i did the first retest again with msconfig,
- all cables are off the notebook
- selective startup
- under selective startup all unchecked
booted, checked under power options, still no hibernation tab, standby
still grayed out.
checked all loaded drivers, all disabled except 2 and 1 stopped
dcomplaunch = DCOM server process launcher, started automatic
RpcSs = remote procedure call (RPC), started automatic
PpcLocator = Remote Procedure Call ( RPC ) locator, stopped manual
all 3 are microsoft...

question: at this point should i have hibernate tab in power options and
standby under shutdown options ?
should i stop here and turn off video to basevga ?
or what should i do at this point? startt adding system.ini etc...
can you check on your machine if you get hibernate and standby when
selective with all unchecked pleezzz
 
ok, thanks a mil.
alright, so if you get hibernate and standby in selective startup / all
unchecked ( all drivers / services except basic and hardware ones are
disabled )
and i don't get those, i guess it means it the problem is with the hardware
drivers,
so the next step would be to manually disable hardware drivers one by one
and isolate the one that kills hibernate / standby functions.

the problem could be the following:
-bios, upgraded couple of days ago to latest, but will check if hardware is
all fine
-hardware drivers ***** need to isolate here ****
-soft drivers, not the problem
-services, not the problem

ie it's the from bottom up approach...

ok, i will kill all hardware one by one and go from here.
if this works there might be a methodology shaping up here how to
troubleshoot lost hibernate / stadby functions.

it's sad that microsoft does not provide at least some log file that shows
which
drivers / services are not acpi compliant

***Tinkerer, can you do one more test for me please...***
can you temprorarily disable your video card driver, that will default to
basic vga and could you please see if you get hibernate tab and standby
options under powermanagement in this case ? thanks.
here is how to do this fast:
run -> msconfig -> check "diagnostic startup" -> under boot.ini check
/basevideo,
ok and reboot then see if you get hibernate tab under power option and
standby button when you do turn off. that will tell us is hibrnate/standby
work with basic video in this casd video driver problems can be easily
isolated.

in safe mode i don't get hibernate and standby, so most likely those
functions are disabled in that mode.
 
Ramesh, thanks for the info:
please watch the thread between me and Tinkerer
also, please can you do 2 tests for me to help me isolate the problem.
same tests that tinkerer is going to do ( done one already )
ok, very simple tests, about 5 minutes total
1. run -> msconfig -> check diagnostic startup -> ok and reboot
then
a. look under control panel / power options if there is hibernate tab or no
tab
b. click start and turn off computer and see if the standby button is
functional or grayed out.

2 run -> msconfig -> check diagnostic startup -> under boot.ini check
"/basevideo"
ok and reboot
then check for a. and b.

then to get back, do normal boot under msconfig

get back to me would you, please. that would help a lot.
 
Did it your fast way and I still had hibernate and standby functions...

--

Cheers,
Tinkerer


ok, thanks a mil.
alright, so if you get hibernate and standby in selective startup / all
unchecked ( all drivers / services except basic and hardware ones are
disabled )
and i don't get those, i guess it means it the problem is with the hardware
drivers,
so the next step would be to manually disable hardware drivers one by one
and isolate the one that kills hibernate / standby functions.

the problem could be the following:
-bios, upgraded couple of days ago to latest, but will check if hardware is
all fine
-hardware drivers ***** need to isolate here ****
-soft drivers, not the problem
-services, not the problem

ie it's the from bottom up approach...

ok, i will kill all hardware one by one and go from here.
if this works there might be a methodology shaping up here how to
troubleshoot lost hibernate / stadby functions.

it's sad that microsoft does not provide at least some log file that shows
which
drivers / services are not acpi compliant

***Tinkerer, can you do one more test for me please...***
can you temprorarily disable your video card driver, that will default to
basic vga and could you please see if you get hibernate tab and standby
options under powermanagement in this case ? thanks.
here is how to do this fast:
run -> msconfig -> check "diagnostic startup" -> under boot.ini check
/basevideo,
ok and reboot then see if you get hibernate tab under power option and
standby button when you do turn off. that will tell us is hibrnate/standby
work with basic video in this casd video driver problems can be easily
isolated.

in safe mode i don't get hibernate and standby, so most likely those
functions are disabled in that mode.
 
ok, if you get hibernate / standby with /basevideo only boot and i don't
i guess it's safe to assume that it's not the video driver.

also i found hiberfil.sys on my c:\ which i can't delete if i tried, it
means
a. hibernate did work in the past
b. after windows disabled hibernate the file is stuck and can't be deleted.

i checked by bios, there is no acpi options there.

***moving onto specific driver disable/search...***
Tinkerer, are there any pointers on how to do it fast, any utilities, etc...?
i have close to 150 drivers in normal boot and about 1/3 in clean boot...
not sure how to isolate them fast...
like do 1/2 method ? or one by one?
also if i disable some drivers will the system boot at all?
 
Your going beyond what I really know. My question is, did you
standby/hibernate function come back with selective boot/diagnostic boot, or
safe mode? If it didn't that's as far as I know how to take you, and you'll
have to rely on the advice of others here more knowledgeable than I. :-)

--

Cheers,
Tinkerer


ok, if you get hibernate / standby with /basevideo only boot and i don't
i guess it's safe to assume that it's not the video driver.

also i found hiberfil.sys on my c:\ which i can't delete if i tried, it
means
a. hibernate did work in the past
b. after windows disabled hibernate the file is stuck and can't be deleted.

i checked by bios, there is no acpi options there.

***moving onto specific driver disable/search...***
Tinkerer, are there any pointers on how to do it fast, any utilities,
etc...?
i have close to 150 drivers in normal boot and about 1/3 in clean boot...
not sure how to isolate them fast...
like do 1/2 method ? or one by one?
also if i disable some drivers will the system boot at all?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Back
Top