Lost email

[Guest]

For some reason I'm suddently losing email when it is addressed to me - it will come in and appear in the "inbox" for a second and then it will disappear. I have sent myself email trying to figure out what is going on with no luck. I can use my husband's email address and the mail will stay in the inbox for reading, but when I go back and send it to mine - it disappears. So far, I have been unable to even figure out where it is going.
I have deleted all of the "junk mail" and blocked mail addresses that I had listed, plus I have even added my email address to the "Safe addresses list" with no luck. Can anyone assist me with this problem? I hate to give up my email address and start with a new one, but short of that, I don't have a clue what to do

I'm using Office XP with Outlook. Thanks Pat W

 

[Lanwench [MVP - Exchange]]

Check your view settings on your Inbox folder. You may be set up to view
only unread messages.

 

[Guest]

Thanks for the reply. I checked the Inbox "View" settings and it is first by Date then Messages. In my version of Outlook I don't have a "only unread message" option. Any other suggestion? I'm still having the same problem today

PatW

 

[Lanwench [MVP - Exchange]]

It's there - you just have to look for it. Check for filter options.

 

[Guest]

I did find the "unread messages in this folder" option and it's not selected. I have Outlook 2003, Version 11.5608. I never had this problem until 2 days ago. I'm apparently receiving some email, but some of it is still just showing up for a second in the "inbox" and then disappearing. I can't find it on the computer in any other location either. In the past I was able to send myself email that I wanted to keep or "clean up:, but now it just goes to never never land. Hope you can help me solve this problem. Thanks, Pat W.

 

[Guest]

I have just notice one other thing that has just started - when I do receive email - I'm receiving two copies of everything. One copy is going into the Inbox the other into Deleted Items. PatW

 

[Brian Tillman]

I have just notice one other thing that has just started - when I do
receive email - I'm receiving two copies of everything. One copy is
going into the Inbox the other into Deleted Items. PatW

Are you sure you have no rules?

Try creating a new profile for yourself.

 

[Guest]

I deleted my profile (name&email address) closed Outlook and then reopened Outlook and established a new profile. I did keep the same email address and it didn't help. I'm still losing email (example the test email that Outlook sends when you establish a new profile/email address) and I'm still reciving 2 or more of each email that I do receive. Strange too - as the other email address on this same account works fine. I have checked and can't find any "rules" that may be set. Thanks, PatW

 

[Brian Tillman]

I deleted my profile (name&email address) closed Outlook and then
reopened Outlook and established a new profile.

That's not the profile, that's the account. To create a new profile, use
the Mail applet in Control Panel.

 

[Guest]

Thanks Brian, but I don't have a "Mail applet" in Control Panel. My operating system is XP Home Edition.

 

[Brian Tillman]

Thanks Brian, but I don't have a "Mail applet" in Control Panel. My
operating system is XP Home Edition.

Yes you do. Start>Control Panel>User Accounts>Mail

 

[Brian Tillman]

You are correct - I finally found it and the Profile is listed as
"Outlook" and from there I'm lost as to how to change anything. I
have deleted my account and reset it one time with nothing changing.
I'll be happy to do what you suggest - if you give me step by step
directions as I'm apparently not doing so well on my own.

When you select the "Outlook" profile and view its properties, what do you
see?

 

[Guest]

A menu with Email Accounts & Data Files & Show Profiles. When I click on Email Accounts I get a Menu showing current email account settings - which looks OK to me (but then again, I'm the one with the problem) at the bottom of the menu is a small window Titled "Deliver new email to the following location". Under that is a window with the following selections: "Personal Folders - Archive Folders - Personal Folders (listed twice one apparently is backup on Drive A). Also have the option to "Add a new Outlook Data File" When I click on that I get a listing of Types of storage; listing 2 - "Office Outlook Personal Folders File (.pst) and Outlook 97-2002 Personal Folders File (pst)

Under Data File - Menu opens listing Acchive Folders, Personal Folders (Dr C) and Personal Folders Drive

Under Profiles: When I click on it - I get one tab listed as "General" showing "Outlook" when I click on "Properties" it takes me back to the Mail Setup menu". Showing same email accounts and Data Files. Hope this is what you wanted to know. Pat

 

[Brian Tillman]

Under Profiles: When I click on it - I get one tab listed as
"General" showing "Outlook" when I click on "Properties" it takes me
back to the Mail Setup menu". Showing same email accounts and Data
Files.

On this screen, click Add and add a new profile, recreating your mail
settings, including the account, the PSTs you wish to reference, etc. This
is what I originally meant about creating a new profile. What you had done
before sounds more like deleting and recreating the mail account with the
same profile.

 

[Guest]

I'm afraid I'm either not understanding or there is something else going on with my email. I followed your instructions and made a new profile - including my email account, etc. Then I clicked on it to use it....and still when I send myself the test email - it appeared in the inbox for a second then was gone to ???...plus, for all other email I'm still getting multiple copies. Do, I just give up? Thanks, Pat

 

[Brian Tillman]

I'm afraid I'm either not understanding or there is something else
going on with my email. I followed your instructions and made a new
profile - including my email account, etc. Then I clicked on it to
use it....and still when I send myself the test email - it appeared
in the inbox for a second then was gone to ???...plus, for all other
email I'm still getting multiple copies. Do, I just give up?

No, but I do. Sorry.