Loosing connections to all printers.

[Guest]

I print using network printer HP Color 4550n on Win2000
workstation and printer is out of paper. After loading
the tray, I can not continue printing process.
At the same time all printers from Printers folder are
removed (only one icon "Add Printer" remains).
I have to restart the computer and then I got my printers
back and printer continues to print remained job. It
happens every time when printer is out of paper.
Any idea what might cause this problem and what should I
do to fix it?
Thank you in advance.
Wojciech

 

[Paul Baker [MVP, Windows - SDK]]

The symptoms you describe would suggest that the Print Spooler is going
down.

To deal with it without rebooting, open the Services Control Panel and start
the Print Spooler service.

Most likely, a third party component (printer driver, print provider, port
monitor, language monitor, etc...) is causing trouble. You can eliminate
them one by one until it starts working, then yuo know which caused the
problem.

If it always occurs when the printer is out of paper, I would suspect the
printer driver or language monitor associated with that printer.

Paul

 

[Jason Hall [MSFT]]

--------------------
From: "Paul Baker [MVP, Windows - SDK]" <[email protected]>
References: <[email protected]>
Subject: Re: Loosing connections to all printers.
Date: Thu, 6 May 2004 14:35:40 -0400

The symptoms you describe would suggest that the Print Spooler is going
down.

To deal with it without rebooting, open the Services Control Panel and start
the Print Spooler service.

Most likely, a third party component (printer driver, print provider, port
monitor, language monitor, etc...) is causing trouble. You can eliminate
them one by one until it starts working, then yuo know which caused the
problem.

If it always occurs when the printer is out of paper, I would suspect the
printer driver or language monitor associated with that printer.

Paul
--------------------

Check the following registry key for third-party monitors. Remove any
non-default monitors:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
The default port monitors are:
- AppleTalk Printing Devices (When Services for Macintosh is installed)
- BJ Language Monitor
- Local Port
- PJL Language Monitor
- Standard TCP/IP Port
- USB Monitor
- Windows NT Fax Monitor (when applicable)

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