Logging out of Windows Mail

[dbeadle]

When I close Windows mail, I get a popup with the following error message:
"You are not currently logged into your computer as an Administrator. This
installer requires that the user be logged in as an Administrator. Please log
out and log back in as an Administrator, and then restart the installer. On
top of the pop up it says Powered by SupportSoft." Have I done something
wrong when starting up my system or Windows mail? How can I eliminate the
message? Does anyone have any ideas?

 

[Guest]

When I close Windows mail, I get a popup with the following error message:
"You are not currently logged into your computer as an Administrator. This
installer requires that the user be logged in as an Administrator. Please
log
out and log back in as an Administrator, and then restart the installer.
On
top of the pop up it says Powered by SupportSoft." Have I done something
wrong when starting up my system or Windows mail? How can I eliminate the
message? Does anyone have any ideas?

That sounds like it's a good time to run your antivirus program and your
antispyware
programs.

Also, you might tell us which such programs you have so we can tell you if
all of
them work properly with Windows Mail.

 

[dbeadle]

I have Ad-Aware 2007 (Free version) and run that pretty much daily. I also
have run Norton Protection scan and it only shows a low impact cookie which I
remove each time. I bought this computer 2 weeks ago and it has the standard
suite of software that came with it. Vista operating system, free trial of
Norton Security, etc. I have downloaded Ad-Aware 2007 and purchased MS Office
2007 and installed it. Other than that, nothing else has been added. I won't
bet on it, but this seems to have started when I ran the Vista SP1 update
last week. What else can I tell you?

 

[Guest]

Most versions of the Norton antivirus software eventually cause problems in
Windows Mail, although seldom that fast. You might want to check if your
version has an option to disable email scans, and see if that helps. If so,
leave them disabled.

You can have more than one antispyware program installed without problems,
although having more than one antivirus program installed tends to cause
problems. If you want more than one antispyware program, see here for
the others I use:

http://www.safer-networking.org/en/spybotsd/index.html

<http://www.microsoft.com/downloads/...E7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en>

The Vista SP1 update seems to make Windows Mail more sensitive to problems
caused by antivirus programs.

 

[Gary VanderMolen]

I suggest you go through Programs and Features (a Control Panel
applet) and uninstall all of the bloatware that came on that new PC.

Ad-Aware is not really needed since Vista has Windows Defender.

Since you probably would have uninstalled Norton near the end of
its free trial, I suggest you uninstall it now. Be sure to use the Norton
removal tool to take care of the trouble-making debris that a normal
Norton uninstall leaves behind:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Then download and install a more compatible antivirus:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

 

[dbeadle]

I turned off email scanning both inbound and outbound and rebooted. That did
not help. I downloaded spybot s&d and ran it. Two cookies were found and
fixed. I ran windows Defender and it ran clean. I'm currently running
Ad-Aware. It's about half way thru and is showing 95 'infections' found.
After running Spybot S&D, I still had the error pop up when I got out of
Windows Mail. I guess I'll live with it for now. Thanks for your help Robert.

 

[Guest]

You're welcome.

I turned off email scanning both inbound and outbound and rebooted. That
did
not help. I downloaded spybot s&d and ran it. Two cookies were found and
fixed. I ran windows Defender and it ran clean. I'm currently running
Ad-Aware. It's about half way thru and is showing 95 'infections' found.
After running Spybot S&D, I still had the error pop up when I got out of
Windows Mail. I guess I'll live with it for now. Thanks for your help
Robert.

 

[Gary VanderMolen]

The so-called 'infections' found by Ad-Aware are almost always harmless
cookies. The money-hungry third party security software vendors will do
almost anything to 'prove' how useful their crapware is.

 

[dbeadle]

I found a way to resolve the error message: I went into my control panel,
selected 'change startup programs' and disabled 'supportsoft sprtcmd' from
starting up automatically and the error message no longer appears. I am
running Vista by the way. I also stopped the Norton Security app from
starting automatically since my company provides me with McAfee for free.
Norton was a 'free trial' that came with the computer when I bought it a few
weeks ago.

 

[Gary VanderMolen]

Thanks for your feedback. Several others have complained about
this problem. I found out quite a bit about 'supportsoft sprtcmd' at
http://www.answers.com/Supportsoft sprtcmd
Apparently several ISPs install this program when you use their
setup software. I would never use ISP setup software since it tends
to be loaded with bloatware.