I also get this message when I close windows mail. I just received my new
dell laptop with vista on 12/23/07 I have not downloaded anything. I think
it
has something to do with windows mail. I sure hope some comes up with an
answer to this annoying popup.
I tried searching for this program but nothing comes up.
Gary VanderMolen said:
SupportSoft is not a part of Windows Mail, so we can't advise you.
You need to find out what special program you installed that
included this SupportSoft thing.
--
Gary VanderMolen [MS-MVP WLM]
kaym said:
Every time I close Mail, a message comes up saying aI am not logged on
as the
administrator (which I am ) so the installer cannot run. It says
SupportSoft
at the top. ANy suggestions as to what this is and how I can stop it? I
do
log off and log back on as the administrator but it still comes up
every time!
Thank you
Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
