LJ 4p paper jam. Help?

[John Pezzano]

My neighbor who is elderly and who is legally blind (he uses BIG print on
his computer) has a LJ 4P. I often help my neighbors and never charge for
what I do so I am appealing to anyone who can give me advice/help on this
problem.

Note that while I retired from HP, I worked on in the software/consulting
end of the company.

He has a paper jam. I can't see the paper from the front but when I open the
rear panel, it appears that there is a sheet wrapped tightly around a
roller. One corner is loose but most of the rest is not so I am afraid
pulling it might just tear off the end. My guess is that the unit will have
to be opened to get to the paper. I have nothing other than the owner's
manual which, of course, does not tell you how to take it apart.

Can anyone help me help him?

Thanks,

JohnP

 

[Impmon]

Can anyone help me help him?

Can you tell which rollers? The one on the exit of fuser assembly?
One of the 2 along the back of the 4p? Or is the jam occuring before
the paper reaches the fuser?

 

[John Pezzano]

Not the tiny exit rollers at the back but the larger one just in front of
them.

Without a manual that tells how to remove the covers, I hesitate to try it.
Does anyone have a copy?

John

 

[Eric P.]

Maybe http://mywebpages.comcast.net/wannabeyote/hp-lj-4-5-m-n-plus.pdf