Hi John,
You can link any email to either an Opportunity, Business Contact, or
Account ...
Bob Cooley, MCSE
Supportability Program Manager
for Outlook & BCM
--------------------
| From: "John Christian" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<PbhO#
[email protected]>
| Subject: Re: Link to History not working
| Date: Wed, 14 Jul 2004 09:40:42 -0600
| Lines: 112
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
| Message-ID: <#
[email protected]>
| Newsgroups: microsoft.public.outlook.bcm
| NNTP-Posting-Host: 207.224.38.137
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09
.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.bcm:399
| X-Tomcat-NG: microsoft.public.outlook.bcm
|
| Bob:
|
| So you can link any arbitrary email to an Opportunity?
|
| Aside from BCM, I have no other addins installed.
|
| John
|
| | > Hello Gentlemen,
| >
| > Sorry it didn't work - this functionality is available, though - I've
| > repro'd it on two different machines...
| >
| > The forms cache fix is included in Office 2003 SP1, due to release this
| > summer, tenatively. I can't think of anything off the top of my head
that
| > is a known issue that may be causing this - have either of you checked
| what
| > addins you have installed in Outlook? Perhaps there is a conflict...
If
| > no addins, perhaps trying to create a new Outlook profile and
| > re-associating BCM with it may help...
| >
| > Regards,
| >
| >
| > Bob Cooley, MCSE
| > Supportability Program Manager
| > for Outlook & BCM
| > --------------------
| > | From: "JohnM" <
[email protected]>
| > | References: <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | Subject: Re: Link to History not working
| > | Date: Mon, 12 Jul 2004 23:25:19 +0100
| > | Lines: 51
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
| > | Message-ID: <
[email protected]>
| > | Newsgroups: microsoft.public.outlook.bcm
| > | NNTP-Posting-Host: 233.109-84-212.ippool.ndo.com 212.84.109.233
| > | Path:
| >
|
cpmsftngxa06.phx.gbl!TK2MSFTNGXS01.phx.gbl!TK2MSFTNGXA05.phx.gbl!TK2MSFTNGP0
| > 8.phx.gbl!TK2MSFTNGP11.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook.bcm:394
| > | X-Tomcat-NG: microsoft.public.outlook.bcm
| > |
| > | Hi Bob,
| > | When thru all you steps but I'm afraid this fix didn't work for me
| either.
| > | Cheers,
| > | John
| > |
| > |
| > | | > | > Hi John and John, <g>
| > | >
| > | > This should work for you. Sometimes you won't see the history
because
| > of
| > | a
| > | > corrupt forms cache, which is a known issue. Try these steps and
see
| if
| > | > you can successfully link this email to a biz contact:
| > | >
| > | > Click on Tools, Options
| > | > Click on the Other tab
| > | > Click on the Advanced Options button
| > | > Click on the Custom Forms button
| > | > Click on the Manage Forms button
| > | > Click on the Set.. button and choose Personal Forms from the
dropdown
| > list
| > | > under the Forms Library section. Click OK.
| > | > Using the Ctrl+click method, highlight these items:
| > | > Account
| > | > Business Activity
| > | > Business Contact
| > | > Business Note
| > | > Business Phone Log
| > | > Opportunity
| > | > Click on the Delete button to delete these copies of the forms.
| > | > Click on the Clear Cache button to remove the cache.
| > | > Click on the Close button.
| > | > Click OK three times to back out of the menus.
| > | > Close Outlook and restart.
| > | >
| > | > Notice that I did NOT mention the deletion of the frmcache.dat file,
| > which
| > | > many people do. In this scenario, deleting the file sometimes
works,
| > but
| > | > the error almost always comes back soon after. If you use this
method
| > | > above, it should hold the fix long enough until Office 2003 SP1 is
| > | > released, which will be in the not-too-distant-future. <g>
| > | >
| > | > Hope this helps...
| > | >
| > | > Regards,
| > | >
| > | >
| > | > Bob Cooley, MCSE
| > | > Supportability Program Manager
| > | > for Outlook & BCM
| > |
| > |
| > |
| >
|
|
|
