Lexmark Z52 - bidirectional support / printer spooler

J

Jane

I recently upgraded from Windows ME to Windows XP. Now
the black ink won't print - it prints as red and blue
fragmented. It is not a problem with the printer -on the
test pages the black ink prints OK. I have downloaded a
new driver from the Lexmark website.

- A couple things I noticed:
--- If I right click on the printer icon in the control
panel then click properties/cartridge maintenance , then
I can clean and align the cartridge.
HOWEVER, If I go to "search files and folders" for
lexmark then click on the lexmark file/control program an
error message pops up "ERROR: PRINTER NOT FOUND. A
VALID PRINTER CAN NOT BE FOUND ON THIS COMPUTER. MAKE
SURE THE PRINT SPOOLER IS RUNNING. IF PROBLEM REOCCURS,
UNISTALL AND REINSTALL THE PRINTER DRIVER." (I have
unistalled and reinstalled the driver.)
--If I go one step further (search/lexmark/control panel
then pick cartridge maintenace) another ERROR MESSAGE
pops us. Basically it says it can not
communicate with the printer and to make sure
BIDIRECTIONAL SUPPORT IS ENABLED. However, when I right
click on printer icon/select properties/click on Ports
tab - THE BIDIRECTIONAL SUPPORT TAB IS NOT
ENALBED. The selection is grayed out and I can not
select that box to enable bidirectional support!! (FYI
the port selected under the port tab is "Port USB0001
Virtual Printer Port for USB.)

*** How do I enable bidirectional support and how do I
check to see if the
print spooler is runnning?????

? Am I having a problem because of this being a plug and
play device?
 
E

Eric Booth

Jane said:
I recently upgraded from Windows ME to Windows XP. Now
the black ink won't print - it prints as red and blue
fragmented. It is not a problem with the printer -on the
test pages the black ink prints OK. I have downloaded a
new driver from the Lexmark website.

- A couple things I noticed:
--- If I right click on the printer icon in the control
panel then click properties/cartridge maintenance , then
I can clean and align the cartridge.
HOWEVER, If I go to "search files and folders" for
lexmark then click on the lexmark file/control program an
error message pops up "ERROR: PRINTER NOT FOUND. A
VALID PRINTER CAN NOT BE FOUND ON THIS COMPUTER. MAKE
SURE THE PRINT SPOOLER IS RUNNING. IF PROBLEM REOCCURS,
UNISTALL AND REINSTALL THE PRINTER DRIVER." (I have
unistalled and reinstalled the driver.)
--If I go one step further (search/lexmark/control panel
then pick cartridge maintenace) another ERROR MESSAGE
pops us. Basically it says it can not
communicate with the printer and to make sure
BIDIRECTIONAL SUPPORT IS ENABLED. However, when I right
click on printer icon/select properties/click on Ports
tab - THE BIDIRECTIONAL SUPPORT TAB IS NOT
ENALBED. The selection is grayed out and I can not
select that box to enable bidirectional support!! (FYI
the port selected under the port tab is "Port USB0001
Virtual Printer Port for USB.)

*** How do I enable bidirectional support and how do I
check to see if the
print spooler is runnning?????

? Am I having a problem because of this being a plug and
play device?

The setting for bi directional support will be found in your BIOS
Eric Booth
 

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