Hi Irene,
Thank you for posting here!
Based on my knowledge, normally e-mail addresses and domain names on the
Safe Senders list should be never treated as junk e-mail, regardless of the
content of the message. My research shows that this issue may occur in
several situations, such as third party conflicts or corrupt Junk E-mail
rule. I would like to provide you with the following suggestions to
troubleshoot this issue:
Step 1:
----------
Please make sure these email senders do not appear in the Blocked Senders
List.
Step 2:
----------
This issue can be caused by third party antivirus or firewalls which may
keep scanning incoming messages and cause conflicts with Outlook.
Therefore, if you have installed any third party antivirus programs or
firewalls, please temporarily disable all of them to see if it is helpful
in resolving this problem.
Step 3:
----------
If this issue still occurs, I suggest we use Mdbvu32.exe to remove the Junk
E-mail rule folder and test the issue again. To do so:
Note 1: Please temporarily disable Cached Exchange Mode before take
actions. If you are not using an Exchange account, please let me know the
type of your email account as the steps may be different.
Note 2: Please back up the mailbox before doing so. If you have configured
any rules in Outlook, please click Tools menu -> Rules and Alerts ->
Options -> Export Rules for a backup.
1. Quit Outlook and start the Mdbvu32.exe utility on the client computer.
This utility is located on the following folder on your Exchange Server CD:
CD-ROM_Drive\Server\Support\Utils\I386. You can also get it from the
following link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
983E-127100D71376&displaylang=en
2. In the MAPILogonEx(MAPI_LOGON_UI) dialog box, click OK (you do not need
to set any flags).
3. In the MDB Viewer Test Application window, click MBD - OpenMessageStore.
4. Click Mailbox - ''<ProfileName>'', and then click Open.
5. In the MDB Viewer Test Application window, click MBD - Open Root Folder.
6. In the Child Folders pane of the MAPI_FOLDER - Root window, double-click
IPM_SUBTREE.
7. In the Child Folders pane of the MAPI_FOLDER - IPM_SUBTREE window,
double-click Inbox.
8. Examine the contents of the Associated Messages in Fld list where all
your rules are listed and select Junk E-mail Rule.
9. In the Operations available (Select operation, then push Call Function
button) text box, click the down arrow to open the list of available
functions.
10. Click lpFld ->DeleteMessages() (ON SELECTED MSGS), and then click Call
Function.
11. In the MAPI_FOLDER - Inbox ->DeleteMessages() dialog box, click OK to
delete the rule that you selected.
12. Click Close three times.
13. In the MDB Viewer Test Application dialog box, click Store Logoff on
the MDB menu, and then click OK twice.
14. In the MDB Viewer Test Application dialog box, click Exit on the
Session menu.
15. Restart Outlook and test the issue again.
I hope the information above is helpful.
If you encounter any difficulty when implementing the steps above, feel
free to let me know.
Have a good day!
Thanks & regards,
Winfred Weng
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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