Keyboard/mouse freeze after system state restore using ntbackup

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Guest

i had a booting malfunction last week and was forced to reinstall and do a
full restore from ntbackup. all went well until i rebooted after the restore
was complete. as soon as Windows takes over, the keyboard and mouse freeze. I
get the login screen but can't do anything. I have tried reinstalling again
and the k/m work fine until the restore is complete and i reboot. this makes
backing up seem pretty useless. I have used ntbackup in the past to restore
from a new install beautifully, so i know it works. i tried to find a
solution in the technet archives and a guy named Joe had my symptoms EXACTLY
- so i am not alone - but there were no replies.

also, i have used the recovery console and the bootlog to verify that the
drivers are being loaded. I checked this against an install that works fine
and there are no missing or unloaded drivers.

Hopefully someone has seen this and knows a solution. It is incredibly
discouraging.

Thanks.
 
Try booting to Safe Mode (f8 on restart). You might be able to use
devmgmt.msc (from run) to remove the mouse and keyboard, and restart to
re-find the correct drivers.
 
Thanks for the post, Mark. I should have mentioned that this problem
continues even in safe mode. it might also be helpful to know that i am
running SP 2, although in the post i mentioned from the past, the user was
using SP 1.
 
You're in a tough spot. If you have a standard setup CD for XP you would run
a 'repair' setup.
Start the operating system from the CD-ROM, When the computer starts from
the CD, the system checks your hardware and then prompts you to select one of
the following options: To set up Windows XP now, press ENTER. To repair a
Windows XP installation using Recovery Console, press R. To quit Setup
without installing Windows XP, press F3. (Press ENTER here). Press F8 to
accept the Licensing Agreement. A box lists your current Windows XP
installation, and then the system prompts you to select one of the following
options: To repair the selected Windows XP installation, press R. To continue
installing a fresh copy of Windows XP without repairing, press ESC. Press R
to start the automatic repair process. After repairing Windows XP, you may
need to reactivate Windows XP, if you changed some hardware.
 
You're in a tough spot.

Really? ;v)

This has had me going for the better part of two weekends now. I am up and
running based on a reinstall to the same directory, but for some reason the R
for repair didn't come to me. That is a good idea and i will give it a try.

If it doesn't work, i do have my documents, but that is pretty small
consolation when you do saves and expect to return all your applications and
settings to the way they were. Logins are taking way too long too.

Thanks.
 
The repair option failed. After loading all the initial install files, it
rebooted and then asked me to "type the path to asms and click enter" or
something like that. But as it was now operating from within my bad Windows
installation (evidently) the keyboard and mouse were both non-functional - so
again i was stuck. The dialog box just sat there waiting for something the
system already had access to, but i had no way of acknowledging.

Frustrating in the extreme to say the least. Even more so because, once i
gave up and started an install from a newly reformatted disc, no such dialog
box came up after the first reboot and the installation needed no guidance to
find all the files on the CD and just hum away.

In have changed my mind about ntbackup. i used to sing its praises to MS
admins because it worked to perfection on the previous restore i did. I now
know that may in fact be completely useless, giving only a false sense of
security. And no technet, message boards, or other resource (that i could
find in 3 weeks of searching) can help you.

Thanks for your help, Mark, but this one was beyond us it appears.
 
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