Kernel problem

[Guest]

Boy do I need help! Yesterday I attempted to upgrade the RAM in my computer.
Unfortunately I relied on the word of the clerk at Circuit City who told me
the memory stick I was buying was suitable for my computer. I'd installed
memory sticks before and thought it would be no big deal. However, after I
installed the new memory the computer would not start up. I tried to reboot
and was able to briefly get it going in safe mode but shortly thereafter I
couldn't move the mouse cursor. On subsequent reboots I get an error message
and instructions to repair the missing files using the XP boot CD, but when I
attempt to do that nothing happens: the same error message appears.

I've even tried replacing the hard drive with a new in the box one I
had around, but when I tried to install Windows 98 SE an error message
appears stating that there is not enough free conventional memory available
to check a drive. It gives instructions to alter the configsys file. Prior to
that message it displays "KERNEL Unable to load heap".

The motherboard is an MSI 651M/650GXM Combo (MS-6769 v1.x Micro ATX) and
I attempted to install a Kingston 512 DDR 400 memory stick. The board
apparently can only handle 266 Mhz.

I hope this is sufficient info for someone to offer a suggestion.

 

[M and D]

Why didn't you just remove the RAM you were sold at the first sign of trouble?

Steven

 

[Guest]

Hi Steven,

Thanks for at least reading of my plight. I did subsequently remove the new
RAM and re-installed the RAM that had been in all along, but apparently it
was too late.

Thanks, Chris