Keeping Printed Documents

[Janet]

I have a user that whenever he prints, the documents stay
in the print queue. I looked under the advanced tab of
Keep Printed Documents and it is not checked.

I had him log onto another Win 2000 machine, print, and the
documents did not stay in the queue, so that ruled out his
profile.

Is there a setting that he has on his machine, but no one
else does? He is the only employee that has this problem.
When he reboots the machine, all the queued documents
will reprint themselves. It's crazy!

Thanks for the help!

 

[Jason Hall [MSFT]]

--------------------
Content-Class: urn:content-classes:message
From: "Janet" <[email protected]>
Sender: "Janet" <[email protected]>
Subject: Keeping Printed Documents
Date: Mon, 26 Apr 2004 16:19:53 -0700

I have a user that whenever he prints, the documents stay
in the print queue. I looked under the advanced tab of
Keep Printed Documents and it is not checked.

I had him log onto another Win 2000 machine, print, and the
documents did not stay in the queue, so that ruled out his
profile.

Is there a setting that he has on his machine, but no one
else does? He is the only employee that has this problem.
When he reboots the machine, all the queued documents
will reprint themselves. It's crazy!

Thanks for the help!
------------------------

From what I read it looks like the problem is only on this user's computer.
Sometimes this is caused by antivirus programs scanning the spooler folder,
which prevents the Print Spooler from deleting the files. Try disabling the
AV and see what happens.

Let me know....

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~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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