Keep getting prompted to install updates

[Guest]

The last update I received 1.13.1276.6 (KB82519) has been installed but as
soon as it is installed it shows up again saying it needs to be installed. I
have checked and it shows installed on Windows Defender Beta 2. Anyway to
get it to stop showing up again? Thanks!

 

[Rusty]

Check "About Windows Defender" and if think you will find that it did not
really update to 1.13.1276.16. If it didn't update, run the Windows
Installer Cleanup Utility and remove the Windows Defender Definitions only
(not the Windows Defender program). Then run WD update - either Help,
About, Check for Updates or use Microsoft Update to download and install the
new definitions.

If you don't have the Windows Installer Cleanup Utility, you can download it
from:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

I don't know what causes the failure to update, this method seems to fix the
problem.

 

[Guest]

I am havinag the same problem and in the Windows Update it shows it has been
successfuly insgtalled about 12 times! But according to Window Defender it
doesn't show the 1.13.127.16..I downlloaded the Windows Installer clean up,
but it only does Office items. I still have the little yellow security
Windows icon on my systray. Any other ideas? Or did I do something wrong when
I tried to clean it up? Also, should I go to Windows updatae and delete some
of this specific update that says they were successfull?

 

[Rusty]

When you run the cleanup utility, you should find entries for:
(All Users) Windows Defender [1.1.1051.1]
(All Users) Windows Defender Signatures [1.13.1276.3]

You need to remove the signatures only, then try to update.

Other people have found that the method listed below also works (I think it
does the same thing as the cleanup utility):
http://support.microsoft.com/?kbid=915105

 

[Bill Sanderson]

You should probably unnstall the Installer cleanup utility--that probably
wasn't appropriiate.

What does seem to work is this KB:

http://support.microsoft.com/?kbid=915105


--

 

[Guest]

Thanks, Bill. That worked perfectly. I am all updated now. Will this keep
happening?

 

[Guest]

Thank you Rusty; althought Defender did sow 1.13.1276.3 as my last update &
Windows Update showed it had installed 7 times it did not show in the Windows
Uninstaller. I deleted the 1 updated shown as suggested and tried "update"
in the Defender and the Icon still didn't go away. I then followed your
second suggestions and it disappeared. I have a scheduled update & scan at
4:00 a.m. tomorrow so hopefully the problem is not resolved. Again, thank
you for your time and effort; it is so much appreciated. Kay.

When you run the cleanup utility, you should find entries for:
(All Users) Windows Defender [1.1.1051.1]
(All Users) Windows Defender Signatures [1.13.1276.3]

You need to remove the signatures only, then try to update.

Other people have found that the method listed below also works (I think it
does the same thing as the cleanup utility):
http://support.microsoft.com/?kbid=915105

I am havinag the same problem and in the Windows Update it shows it has
been
successfuly insgtalled about 12 times! But according to Window Defender it
doesn't show the 1.13.127.16..I downlloaded the Windows Installer clean
up,
but it only does Office items. I still have the little yellow security
Windows icon on my systray. Any other ideas? Or did I do something wrong
when
I tried to clean it up? Also, should I go to Windows updatae and delete
some
of this specific update that says they were successfull?

 

[Guest]

thx rusty...worked perfect!!

Check "About Windows Defender" and if think you will find that it did not
really update to 1.13.1276.16. If it didn't update, run the Windows
Installer Cleanup Utility and remove the Windows Defender Definitions only
(not the Windows Defender program). Then run WD update - either Help,
About, Check for Updates or use Microsoft Update to download and install the
new definitions.

If you don't have the Windows Installer Cleanup Utility, you can download it
from:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

I don't know what causes the failure to update, this method seems to fix the
problem.

 

[Bill Sanderson]

Not enough experience with updates and this new version to know yet--sure
hope not!

--

 

[Guest]

RESOLUTION
To resolve this problem, follow these steps: 1. Remove the current signature
file. To do this, click Start, click Run, type Msiexec /x
{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}, and then click OK.
2. Open Windows Defender. To do this, click Start, click Programs, and then
click Windows Defender.
3. Check for new definitions. To do this, click the Help options arrow next
to the Windows Defender Help icon, click About Windows Defender, and then
click Check for Updates.

 

[Guest]

RESOLUTION
To resolve this problem, follow these steps: 1. Remove the current signature
file. To do this, click Start, click Run, type Msiexec /x
{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}, and then click OK.
2. Open Windows Defender. To do this, click Start, click Programs, and then
click Windows Defender.
3. Check for new definitions. To do this, click the Help options arrow next
to the Windows Defender Help icon, click About Windows Defender, and then
click Check for Updates.

 

[Guest]

I followed the procedure but Defender comes back saying it doesn't see any
updates available.......help still shows 1.1.1051.0

 

[Bill Sanderson]

1.1.1051.0 is correct.

What are the other two versions shown in Help, about?

--

 

[Guest]

1.1.1051.0 - defender version
1.1.1185.0 - engine version
1.0 - signature version

I thought something was supposed update to 1.13.1276.6

 

[Bill Sanderson]

Yup--those are bad--engine should be 1.1.1186.0, and defs/sigs at:

1.14.1315.1

What you have is an install that has never updated.

Can you go to Windows Update and click Custom--I believe express should
work, but try custom, and see if Windows Defender definition updates are
offered?

Today is first Tuesday, and, depending on your Windows Version--there is at
least one critical security patch on offer--perhaps just the Malicious
Software Removal Tool--but that one alone is well worth running
monthly--quick, easy, and no UI or overhead.
--

 

[Guest]

It worked! I had to reboot several times afterwards to get my system to come
back up, but it worked! Thanks Bill, it's interesting I didn't have this
problem on my other machine oh well.

Thanks again.

 

[Bill Sanderson]

Terrific--I've seen some oddities on machines where updates are doing the
"install on shutdown" thing--otherwise, all the last set of updates have
gone very smoothly.

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