it is now safe to turn off your computer.. help please

G

Guest

When I try to shut down my pc I get the message: it is now safe to turn off your computer. But it doesn't turn off by itself. I've read http://support.microsoft.com/?kbid=810903 and have tried enabling Advanced Power Management support, but I don't have an APN tab (no, I really don't).

I have skipped step 2 'Confirm that the computer's CMOS/BIOS settings are correct' because I don't know how to do that. I've searched for how to upgrade my bios, but I don't know the type of motherboard my pc has, so I'm kinda stuck there.

Step 3: Step 3: Verify that the computer is ACPI-compliant: I have a MPS Uniprocessor PC, so I continued with Step 5: If the computer is not ACPI-compliant. Microsoft ACPI Driver is not listed, so I should enable Legacy Interface Node of NT APM/Legacy Support, but there is no NT APM/Legacy Support!
I have no idea what else I can do. Can anyone help?

Kevin.
 
S

Stephan

if you have an older pc, it might not support it.
what are your computer specifications?

Kevin said:
When I try to shut down my pc I get the message: it is now safe to turn
off your computer. But it doesn't turn off by itself. I've read
http://support.microsoft.com/?kbid=810903 and have tried enabling Advanced
Power Management support, but I don't have an APN tab (no, I really don't).
I have skipped step 2 'Confirm that the computer's CMOS/BIOS settings are
correct' because I don't know how to do that. I've searched for how to
upgrade my bios, but I don't know the type of motherboard my pc has, so I'm
kinda stuck there.
Step 3: Step 3: Verify that the computer is ACPI-compliant: I have a MPS
Uniprocessor PC, so I continued with Step 5: If the computer is not
ACPI-compliant. Microsoft ACPI Driver is not listed, so I should enable
Legacy Interface Node of NT APM/Legacy Support, but there is no NT
APM/Legacy Support!
 
G

Guest

if you have an older pc, it might not support it.
what are your computer specifications?


off your computer. But it doesn't turn off by itself. I've read
http://support.microsoft.com/?kbid=810903 and have tried enabling Advanced
Power Management support, but I don't have an APN tab (no, I really don't).
correct' because I don't know how to do that. I've searched for how to
upgrade my bios, but I don't know the type of motherboard my pc has, so I'm
kinda stuck there.
Uniprocessor PC, so I continued with Step 5: If the computer is not
ACPI-compliant. Microsoft ACPI Driver is not listed, so I should enable
Legacy Interface Node of NT APM/Legacy Support, but there is no NT
APM/Legacy Support!

AMD Athlon
1.15 Ghz
512 Mb
Matrox Millenium G400

Anything else you need to know?

After I installed XP shutting down worked fine for a day. In the mean time I had been installing software, but I cannot tell what exactly caused the shutdown problem.

Kevin.
 
T

t.cruise

One of the best web sites for troubleshooting Windows XP Shutdown problems is:

http://www.aumha.org/a/shtdwnxp.htm
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply


Kevin said:
AMD Athlon
1.15 Ghz
512 Mb
Matrox Millenium G400

Anything else you need to know?

After I installed XP shutting down worked fine for a day. In the mean time I had been
installing software, but I cannot tell what exactly caused the shutdown problem.
 
V

V Green

Kevin said:
AMD Athlon
1.15 Ghz
512 Mb
Matrox Millenium G400

Anything else you need to know?

After I installed XP shutting down worked fine for a day. In the mean time
I had been installing software, but I cannot tell what exactly caused the
shutdown problem.

Roxio CD burning software has been known to cause
this (and other) problems.

Can you post your installed programs list, or can you
remember what you did before you noticed the problem?
 
J

Jesse

Just shut it down with the power button. Some OS
versions wont shut down automatically, so what it is
telling you is that is it alright to press the power
button to finish the system shut down.
It's the only way...



-----Original Message-----
When I try to shut down my pc I get the message: it is
now safe to turn off your computer. But it doesn't turn
off by itself. I've read http://support.microsoft.com/?
kbid=810903 and have tried enabling Advanced Power
Management support, but I don't have an APN tab (no, I
really don't).
I have skipped step 2 'Confirm that the computer's
CMOS/BIOS settings are correct' because I don't know how
to do that. I've searched for how to upgrade my bios, but
I don't know the type of motherboard my pc has, so I'm
kinda stuck there.
Step 3: Step 3: Verify that the computer is ACPI-
compliant: I have a MPS Uniprocessor PC, so I continued
with Step 5: If the computer is not ACPI-compliant.
Microsoft ACPI Driver is not listed, so I should enable
Legacy Interface Node of NT APM/Legacy Support, but there
is no NT APM/Legacy Support!
 
S

Stephan

Hi,
That system is close in time to when systems with AT (no advanced power
management)
and ATX (has advanced power management) were being sold.
I'll assume it's ATX. one can id an ATX supply by it's connector. An AT
supply motherboard
connector has a single row of pins, an ATX has two rows.

Also, an ATX ps usually, but not always, has a "master power switch" on the
supply.
It's a little rocker switch with a "1" and "0" on it. look at the back of
the compter,
near the PS fan.

Anyway, enough trivia. You never said if it ever did shut down properly. is
this problem recent,
ie: it did shut down before, but now it doesn't, or did it always act like
this?

if it never did, you might have to live with using the button to turn it
off.

Some info about the BIOS. I hope you know how to get into your system's
BIOS. it usually pops
up along with other messages as you boot the system. usually, it's press
del, F1, F10, <CTRL> F1,
<CTRL><ALT><ESC> etc. as it's booting In the BIOS, go through the menu until
you see power
management. highlight that, hit enter. you should see something like "ACPI
function" and it's current
setting. there should be instuctions on the screen on how to change it ie:
hit +/-, left arrow / right arrow,
pg up / pg dwn. you want it to say "OS".

running out of time, so,
you can email me directly at (remove spaces and numbers and caps)

s12 la ska (a t) d45e v986 a 45 44 rin 3 c . 673 54 c 55 o63 m


Kevin said:
AMD Athlon
1.15 Ghz
512 Mb
Matrox Millenium G400

Anything else you need to know?

After I installed XP shutting down worked fine for a day. In the mean time
I had been installing software, but I cannot tell what exactly caused the
shutdown problem.
 
A

Alex Nichol

Kevin said:
When I try to shut down my pc I get the message: it is now safe to turn off your computer. But it doesn't turn off by itself. I've read http://support.microsoft.com/?kbid=810903 and have tried enabling Advanced Power Management support, but I don't have an APN tab (no, I really don't).

That should be done by ACPI passing the command on to the power pack.
Probably there is an error in the interfacing to the ACPI in the BIOS
(but check BIOS settings have not got it disabled). While you can do a
repair reinstall, and in that tell it to use APM instead (hit F7 where
it says 'Hit F6 to install special. . . ') it seems hardly worth it when
it is only necessary to push the Power button at this point
 

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