Invalid Key?

  • Thread starter Thread starter Athquiz
  • Start date Start date
A

Athquiz

I've been having this freezing problem like some other people on here, and
I've read a few posts and I have yet to check the hardware, so I'll do that.
But when I went to microsoft for support and they asked for my key, I typed
it in, checked it a good 5-10 times and made sure everything was perfect, and
they continued to tell me it was invalid. I even made a screen shot including
the error message, what I typed in and the page that shows my key. I have
Vista home premium and I've owned this computer for about a month.
http://i6.photobucket.com/albums/y213/Athquiz/invalidkey.jpg
 
I've been having this freezing problem like some other people on here, and
I've read a few posts and I have yet to check the hardware, so I'll do that.
But when I went to microsoft for support and they asked for my key, I typed
it in, checked it a good 5-10 times and made sure everything was perfect, and
they continued to tell me it was invalid. I even made a screen shot including
the error message, what I typed in and the page that shows my key. I have
Vista home premium and I've owned this computer for about a month.
http://i6.photobucket.com/albums/y213/Athquiz/invalidkey.jpg
Click to expand...

From what I see here in your link that is your Product ID # NOT your key!
 
Have a check around the pc's casing. There should be a small yellow
sticker somewhere that confirms the key you're after.

I'll leave it to others more experienced to explain the difference but I
'think' the screenshot shows the manufacturers key rather than your
personal one
 
RScotti said:
From what I see here in your link that is your Product ID # NOT your
key! --
Click to expand...

Look again at the screen shot... the web page is asking for the "Product
ID" and that's exactly what the user typed in.

"Provide Product ID"

"The product ID number you entered is not valid"...


In the other window, the "Product ID:"... field is what was entered in
the webpage.


The original poster probably has to call Microsoft and and resolve that
way. Otherwise he's been bitten.

This is yet again another failing in the activation and verification
system. How much more evidence do we need that it's just not a good
system.
 
Lee said:
Have a check around the pc's casing. There should be a small yellow
sticker somewhere that confirms the key you're after.
Click to expand...

Look at the screenshot. It's not asking for the key, it's asking for the
Product ID, and that's what he entered. HE is jsut yet another victim of
Microsoft's broken activation and verification system. Only resource is
to phone Microsoft, or maybe the manufacture of the computer it's an HP
or other OEM.
 
You have an HP computer that came with an OEM version
of Windows Vista. HP, and not Microsoft, is responsible
for technical support assistance. Please contact HP support.

Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us&lang=en

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

:

I've been having this freezing problem like some other people on here, and
I've read a few posts and I have yet to check the hardware, so I'll do that.
But when I went to microsoft for support and they asked for my key, I typed
it in, checked it a good 5-10 times and made sure everything was perfect, and
they continued to tell me it was invalid. I even made a screen shot including
the error message, what I typed in and the page that shows my key. I have
Vista home premium and I've owned this computer for about a month.
http://i6.photobucket.com/albums/y213/Athquiz/invalidkey.jpg
 
His problem may also be caused by not having the recommend amount of RAM installed for Home Premium. It requires a
minimum of 1 GB he has only 894 MB showing.
 
I'm not sure what you mean? The webpage clearly shows it wants the
Product ID, and that's what he was typing in.
 
You have an HP computer that came with an OEM version
of Windows Vista. HP, and not Microsoft, is responsible
for technical support assistance. Please contact HP support.

Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us&lang=en
Click to expand...

I assumed he already did that since he is willing to PAY for MS support. They will do it afterwards if you don't get
the right answers from the free HP support.
But where he didn't mention this you could be right!
 
RScotti said:
His problem may also be caused by not having the recommend amount of
RAM installed for Home Premium. It requires a minimum of 1 GB he has
only 894 MB showing.
Click to expand...
No, it only required 512. I have Home premium running with 768 in a
virtual machine just fine. And besides, from the screenshot, the
operating system is clearly running. It's the ssytem that the web page
is a part of that is flawed.

 
Saran,
Again, you are right BUT all I am saying is look at the title of this thread and read what he asked for in his OP.

I still think his problem may be because he doesn't have enough RAM but could be wrong.
 
RScotti said:
Saran,
Again, you are right BUT all I am saying is look at the title of this
thread and read what he asked for in his OP.
Click to expand...

He obviously used the wrong wording, which is not terrible uncommon with
this sort of matter. The screen shot tells the stroy quite well, and
it's an error on microsfot's part, not the user's.

I still think his problem may be because he doesn't have enough RAM
but could be wrong.
Click to expand...

If that was the problem, he wouldn't be able to boot Vista. When you go
to install Vista of a disc it will refuse if you have less than 512 mb
(not 1 gig), this applies to the retail and oem versions, as we've
installed both for clients countless times over the past year or os. I
have never seen "1 gig" a /required/ amount, only 512. 1 gig might be
/recommended/ for Aero and such, however.
 
RScotti said:
You are wrong Saran,
Home Premium / Business / Ultimate all require 1 GB of RAM!
See for yourself.
http://www.microsoft.com/windows/products/windowsvista/editions/systemrequirements.mspx
Click to expand...

Notice that it says "Windows Vista recommended system requirements"...

We have been installing Vista on machines for over a year now and even
Ultimate wiull install on a machine with 512 mb of ram. That's the bare
minimum for Vista, and I know this from hands on experience.

1 gig is the /recommended/ minimum for any Vista running things like
Aero. But you don't /have/ to run Aero and the likes.
 
Saran,
Please see my other post with the link to MS. also his problem is freezing up not being able to boot.
I don't know what he is using but frankly I have always found MS specs on the low end and myself I always at least
double them. I have Ultimate and using 4 GB's but only using 3.35 GB's because I have a high end system that came with
the 4 GB's they probably did that because of Vista 64 bit.
 
OK, Saran,
You win!. I really sorry I didn't read the whole web page and noticed that! ;(
But I will keep doubling or even tripling my specs when it comes to MS recommended requirements.
 
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