Internet speed no faster after upgrading

[Guest]

Just upgraded my internet speed from 4MB to 10MB but when I do a speed test
it still shows 3.66MB. So I have upgraded but are not getting a faster
internet speed. I have run my anti virus and ad aware and everything seems
fine. Please help.

Many thanks Allan.

 

[Malke]

Just upgraded my internet speed from 4MB to 10MB but when I do a speed
test it still shows 3.66MB. So I have upgraded but are not getting a
faster internet speed. I have run my anti virus and ad aware and
everything seems fine. Please help.

Many thanks Allan.

Contact your ISP and talk to them about it. They may need to do
something to your account and/or modem. This is usually not a Windows
problem.

Malke

 

[Guest]

Hi thanks for reply. I have done this but they say it is something on my
computer.

 

[Jerry]

What's the rating of the NIC?

What's the rating of the router? (If one is being used.)