Internet Explorer WILL NOT start!

G

Guest

Hello,
I have Windows 98 and am using internet exlorer 6. Everytime I click the
icon, all it does is show the hourglass icon for a few moments and then just
stop. I tried to use mozilla firefox but that doesn't work either. Neither
will respond at all. After searching for a solution, I tested out various
registry files and found that when I tried shell32.dll, it said this: "The
file shell32.dll was loaded, but the point registry was not found. the file
shell32.dll may be corrupt. consider using PView to detect the problem." How
can I fix shell32.dll? Also, whenever I'm in the middle of doing something,
an error message for 'Rundll32' comes up. What is that? I have tried IEfix
and Ad-aware, with no success. Are there any other programs I can use to
detect third party extensions that may be causing this problem, similar to
ad-aware? or a way to fix the shell32.dll problem? I am in desperate need of
help!
Thank you in advance,
Layla
 
J

Jan Il

Hi Layla :)

Have you tried to do a repair/reinstall of the Win98 system? If you can't
access the links from the internet on your machine, print them from another
machine and use to run the repair/reinstall on yours and see if that helps.
If Mozilla is doing the same thing, then it is may not be an IE problem.
Also, follow the instructions under the Scumware below to remove any malware
or hijackers that may be causing the problem.

How to Repair Windows 98

Be sure that your AV and firewall is disabled before starting. Also, if
access it restored go to the Windows Update and reinstall any needed updates
and patches:

The Internet Explorer Repair Tool
http://inetexplorer.mvps.org/answers_5.htm#repair_tool

or.........

If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r

also....

See the information on repairing W98 here:

Quick Repairs for Windows 98
http://www.mvps.org/serenitymacros/repair.html

Scumware:

If you can't access the sites to download them programs to the affected
machine, download them to another machine, copy them to a floppy or burn
them to a CD, then and copy to the affected machine, install and run them
there. Print out all instructions so that you will have them at hand. As
soon as you can get Internet access, update the AdAware, and SpyBot and run
them again.
Run the programs below in Safe Mode with Hidden Files enabled. Some forms
of malware can replicate itself repeatedly if not removed properly, so even
if you have already run some programs, run them again according to the
innformation below. Follow all instructions carefully:

First, Clear the TIF's and empty the recycle bin:
http://www.mvps.org/winhelp2002/delcache.htm
(The TIF size should be set to 50-60 MB. Larger caches tend to be more prone
to trouble)

If so, then do the following:

WARNING>>>> Backup all documents and files before removing any spyware!!

Download and install BHODemon from
http://www.definitivesolutions.com/bhodemon.htm
Your problem may be caused by a bad BHO.

Most importantly, download install and run CWShredder here
http://www.majorgeeks.com/download3019.html
and this program, which searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Basically, throw everything here at your "infection".

Then download, install and immediately update these two programs before
running:

AdAware SE - Update immediately after installing
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
SpyBot S &D - Update immediately after installing
http://www.majorgeeks.com/download2471.html

Download pocket killbox from Download pocket killbox from
http://www.thespykiller.co.uk/files/killbox.exe
and put it on the desktop where you can find it easily

Also download, install, and run HiJackThis - it is one of the very import
tools to clean your system of all scumware. Follow the instructions
carefully:

How to download and install HiJackThis: (it does not need to be updated)
http://www.bleepingcomputer.com/forums/topict309.html

Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for youPlease DO NOT post your log to this newsgroup. It is
important that you go to one of the HiJackThis Support Forums below and
allow the experts there to analyze it for you.::
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.)

Also, please post a link to the forum where you post your HJT log back to
this thread so that we can follow your progress there.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also... From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

How to Restart in Safe Mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

How to Show Hidden Files
http://snipurl.com/6rl8

Hope this helps :)

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 

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