Internet Explorer failure

G

GLH

After running Windows Update I get the following message when trying to
close Internet Explorer 6:

Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience.
 
M

Malke

Welcome to XP you'll get used to it.
I'm sorry; I have no idea why that other poster bothered to be so
unhelpful. Unfortunately, you haven't given us any information about
your system so we can help. Perhaps you installed a device driver from
Windows Update, which is always a bad idea (get drivers from the
hardware mftr.'s website instead). Perhaps you have viruses and/or
spyware. Here are my generic first Windows troubleshooting steps:

1) Scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (www.security.kolla.de) and Ad-aware
(www.lavasoftusa.com). Be sure to update these programs before running,
and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
temporary and Temporary Internet Files; 4) stop unnecessary services
programs from starting with Windows - see www.blackviper.com for
services info and www.pacs-portal.co.uk/startup_index.htm for programs
info - 5) look in Event Viewer for clues.

Additionally, there is a Windows Update troubleshooter here:

http://v4.windowsupdate.microsoft.com/troubleshoot/

When you know your computer is clean, if you still need help please
repost and include some details about your system, how you connect to
the Internet (method and ISP), and what you've already done to
troubleshoot the problem.

Cheers,

Malke
 

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