connection errors

S

spidy

I just downloaded Explorer 7. Before with 6 I sometimes had problems
connecting to web sits loacted in a site I was viewing such as CNN. Tha
problem got worse and now with Explorer it is more frequent. I use XP
operating system. The message I recieve is "Internet Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience." It also asks to report the error.

Any suggestilons?
 
M

Malke

spidy said:
I just downloaded Explorer 7. Before with 6 I sometimes had problems
connecting to web sits loacted in a site I was viewing such as CNN. Tha
problem got worse and now with Explorer it is more frequent. I use XP
operating system. The message I recieve is "Internet Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience." It also asks to report the error.

Any suggestilons?

Difficulties connecting to websites are most often caused by 1)virus/malware
infection; 2) wonky third party add-ons in IE.

For the first item, make sure your computer is completely
virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

For the second item, try running IE in no add-ons mode. If that solves the
issue, enable one add-on at a time to find out which is the troublemaker.

Run IE7 without add-ons - Start > Run>iexplore.exe -extoff [enter] OR
Start>Programs>Accessories>System Tools>Internet Explorer (No Add-ons)
MS webpage explaining add-ons - http://tinyurl.com/2tro8f

Malke
 

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