internet explorer doesnt work now


C

Corn

I recently had rogue security malware/trojan of some type. It locked me out
of all my files and programs but i was able to eventually get it deleted. My
problem now is when i try to use internet explorer it says :

"windows cannot connect to the internet using http,https,ftp. This is
probably caused by firewall settings on this computer. Check the HTTP port
(80) , HTTPS port (443),and FTP port (21).You may need to contact your
internet service provider (ISP) or the manufacturer of your software"

I can somehow browse the internet with firefox . I disabled the firewall
restarted and got the same message again. Any help is greatly appreciated.

I also dont remember the name of the rogue malware/trojan that infected my
computer. I have scanned with super antispyware , malware bytes, and windows
malicious software removal tool. Thanks in advance.
 
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S

Shenan Stanley

Corn said:
I recently had rogue security malware/trojan of some type. It
locked me out of all my files and programs but i was able to
eventually get it deleted. My problem now is when i try to use
internet explorer it says :

"windows cannot connect to the internet using http,https,ftp. This
is probably caused by firewall settings on this computer. Check the
HTTP port (80) , HTTPS port (443),and FTP port (21).You may need to
contact your internet service provider (ISP) or the manufacturer of
your software"

I can somehow browse the internet with firefox . I disabled the
firewall restarted and got the same message again. Any help is
greatly appreciated.

I also dont remember the name of the rogue malware/trojan that
infected my computer. I have scanned with super antispyware ,
malware bytes, and windows malicious software removal tool. Thanks
in advance.
Backup *your* data. Format. Install from scratch. Restore *your* data.

Not knowing what exactly was done, what other things probably got their
claws in your system, what may still be lying dormant and/or undetected...
Better to be safe than sorry.
 
M

MowGreen

Corn said:
I recently had rogue security malware/trojan of some type. It locked me out
of all my files and programs but i was able to eventually get it deleted. My
problem now is when i try to use internet explorer it says :

"windows cannot connect to the internet using http,https,ftp. This is
probably caused by firewall settings on this computer. Check the HTTP port
(80) , HTTPS port (443),and FTP port (21).You may need to contact your
internet service provider (ISP) or the manufacturer of your software"

I can somehow browse the internet with firefox . I disabled the firewall
restarted and got the same message again. Any help is greatly appreciated.

I also dont remember the name of the rogue malware/trojan that infected my
computer. I have scanned with super antispyware , malware bytes, and windows
malicious software removal tool. Thanks in advance.
First, check the Internet Protocols Prefixes setting in the registry.
The below page shows what they should be:
http://www.tweaklibrary.com/Software_Applications/Internet-Explorer/27/Remove-“Connections”Using-Internet-Explorer-URL-Protocol-Prefixes/10093/

Then rebuild the Winsock stack. Open a command prompt and then enter
these commands, pressing Enter after *each* one

netsh winsock reset
exit

How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357

Restart the system and see if the connection issue is resolved.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
 
F

FromTheRafters

Corn said:
I recently had rogue security malware/trojan of some type. It locked
me out
of all my files and programs but i was able to eventually get it
deleted. My
problem now is when i try to use internet explorer it says :

"windows cannot connect to the internet using http,https,ftp. This is
probably caused by firewall settings on this computer. Check the HTTP
port
(80) , HTTPS port (443),and FTP port (21).You may need to contact your
internet service provider (ISP) or the manufacturer of your software"

I can somehow browse the internet with firefox . I disabled the
firewall
restarted and got the same message again. Any help is greatly
appreciated.

I also dont remember the name of the rogue malware/trojan that
infected my
computer. I have scanned with super antispyware , malware bytes, and
windows
malicious software removal tool. Thanks in advance.
Have you check your proxy settings?

Because of what we don't know, it is better advice to flatten and
rebuild.
 
C

Corn

Shenan Stanley said:
Backup *your* data. Format. Install from scratch. Restore *your* data.

Not knowing what exactly was done, what other things probably got their
claws in your system, what may still be lying dormant and/or undetected...
Better to be safe than sorry.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way



.
Thank you shenan , i think im gonna try that..lots of old things on this
comp taking up space anyhow. Now before i reinstall do I need to wipe the
drive or will the windows cd overwrite everything??
 
C

Corn

MowGreen said:
First, check the Internet Protocols Prefixes setting in the registry.
The below page shows what they should be:
http://www.tweaklibrary.com/Software_Applications/Internet-Explorer/27/Remove-“Connections”Using-Internet-Explorer-URL-Protocol-Prefixes/10093/

Then rebuild the Winsock stack. Open a command prompt and then enter
these commands, pressing Enter after *each* one

netsh winsock reset
exit

How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357

Restart the system and see if the connection issue is resolved.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
.
Thnks mowgreen ..tried that to no avail. I appreciate your help .
 
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S

Shenan Stanley

Corn said:
Thank you shenan , i think im gonna try that..lots of old things on
this comp taking up space anyhow. Now before i reinstall do I need
to wipe the drive or will the windows cd overwrite everything??
Be sure your backups are CURRENT!

Truthfully, a zero-write on the drive itself is probably a good idea *in
case* there is some root kit on there. Just get the hard disk drive
manufacturer's diagnostics utility media from their support/downloads area
and use it to perform the zero-write to the drive. Then you can use the
installation media (you need true installation media) to create partition(s)
and format/install, etc.
 
M

MowGreen

YW and I concur with what's been posted by the others in this thread.
Backup, flatten, and reinstall XP. Prior to doing that, download and
save any Service Packs not yet applied to the XP CD to an external USB
Hard Drive, *not* to the suspect HD that XP's currently installed to.
Backup the data you want preserved to said external HD after first
scanning it with an online scanner:

ESET Online Scanner
http://www.eset.com/onlinescan

Single File Scanner
http://www.kaspersky.com/scanforvirus

That's the only way you'll ever be able to have any Trust in the
computer. And, please read this in order to prevent another compromise
of the system:

So how did I get infected in the first place?
http://forums.malwarebytes.org/index.php?showtopic=9365


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
 
C

Corn

MowGreen said:
YW and I concur with what's been posted by the others in this thread.
Backup, flatten, and reinstall XP. Prior to doing that, download and
save any Service Packs not yet applied to the XP CD to an external USB
Hard Drive, *not* to the suspect HD that XP's currently installed to.
Backup the data you want preserved to said external HD after first
scanning it with an online scanner:

ESET Online Scanner
http://www.eset.com/onlinescan

Single File Scanner
http://www.kaspersky.com/scanforvirus

That's the only way you'll ever be able to have any Trust in the
computer. And, please read this in order to prevent another compromise
of the system:

So how did I get infected in the first place?
http://forums.malwarebytes.org/index.php?showtopic=9365


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
.
Thanks MowGreen. I have already put most of my stuff to an external hard drive , and i planned on putting any windows files on a flash drive. I hope that is a good idea. Where can I find my service pack 2 and 3 updates?
Thanks again guys for all your help.
 
M

MowGreen

Corn said:
Thanks MowGreen. I have already put most of my stuff to an external hard drive , and i
planned on putting any windows files on a flash drive. I hope that is a good idea.
Where can I find my service pack 2 and 3 updates?
You can go directly to SP3 if SP1 is already present:

Learn how to install Windows XP Service Pack 3 (SP3)
http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

" In order to install SP3, you must first have Windows XP Service Pack
1a (SP1a) or Service Pack 2 (SP2) installed. "

If XP SP1 is installed or included with the XP CD, then there's *no
need* to install XP SP 1a. The *only* difference between the 2 are that
SP1a has had Microsoft's Java version removed from it due to a legal
dispute with Sun, which has been purchased by Oracle, concerning Java.

The full standalone of XP SP3 can be downloaded and saved from:
http://www.microsoft.com/download/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
 
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M

MowGreen

MowGreen said:

The above URL does not work. This is the correct one:
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

Sorry about that, Corn.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked
 
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