INTERNET CRASHES XP

[dev]

PEDRO said:

I am using XP Home Edition and most of the times that I
try to access the Internet the system crashes. I switch
browsers, but nothing. People told me that it could be a
virus, but the antivirus did not get anything wrong.
I got the PC a week ago and this is annoying.
Everything else is working just fine...

Being that the system is new, have you checked with support at the company
that sold it?

 

[PEDRO]

I am using XP Home Edition and most of the times that I
try to access the Internet the system crashes. I switch
browsers, but nothing. People told me that it could be a
virus, but the antivirus did not get anything wrong.
I got the PC a week ago and this is anoying.
Everything else is working just fine...

Appreciate any help in this matter

 

[oldone]

Pedro, do you get any error messages when the crash
occurs?

 

[purplehaz]

Explain crashes. Error messages? What exactly happens and what are you doing
when it happens?

 

[Trish]

Is your anti-virus up to date?

 

[Marc Reynolds [MSFT]]

Check to see if your computer has been infected with the Blaster virus. For
more information and how to fix this please see follow this link:

http://www.microsoft.com/security/incident/blast.asp

http://www.microsoft.com/security/protect/main.asp



--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ken Blake]

In

I am using XP Home Edition and most of the times that I
try to access the Internet the system crashes. I switch
browsers, but nothing. People told me that it could be a
virus, but the antivirus did not get anything wrong.
I got the PC a week ago and this is anoying.
Everything else is working just fine...

Please help us to help you. What does "the system crashes" mean?
Exactly what happens? If you get an error message, please report
it verbatim.

 

[S.Sengupta]

Hi!
scan your system with latest virus definitioned antivirus as well as
with Spybot,spyblaster.
Go to control panel > Administrative Tools > Event viewer-here you look
for application error logs.
Start> Run>sfc /scannow>ok
regards/
ssg MS-MVP
pronetworks.org