Intermittent problem receiving faxes

[Charles Byrd]

A customer of mine is having an intermittent problem
receiving faxes using the XP fax console. The computer is
a new Dell Dimension 4600 with a BCM V.92 data/fax modem.
As far as I can tell the modem is on the HCL and has the
latest drivers. All service packs etc have been applied.

The computer will recieve faxes from some fax machines but
not all. The problem seems to be specific to certain
locations / machines trying to send the fax. I've gone
through all the troubleshooting steps I know of and would
appreciate some insight.

Remove the nospam if you reply by email.

 

[Russ Valentine [MVP-Outlook]]

The only way to tell would be to enable PSS and debug logging of the
transmissions. It takes a few reg hacks to do so. I can send you
instructions if you want them.

 

[Charles Byrd]

I'd appreciate that.

remove nospam to reply by email

-----Original Message-----
The only way to tell would be to enable PSS and debug logging of the
transmissions. It takes a few reg hacks to do so. I can send you
instructions if you want them.
--
Russ Valentine
[MVP-Outlook]

A customer of mine is having an intermittent problem
receiving faxes using the XP fax console. The computer is
a new Dell Dimension 4600 with a BCM V.92 data/fax modem.
As far as I can tell the modem is on the HCL and has the
latest drivers. All service packs etc have been applied.

The computer will recieve faxes from some fax machines but
not all. The problem seems to be specific to certain
locations / machines trying to send the fax. I've gone
through all the troubleshooting steps I know of and would
appreciate some insight.

Remove the nospam if you reply by email.

.

 

[Russ Valentine [MVP-Outlook]]

Done.
--
Russ Valentine
[MVP-Outlook]

I'd appreciate that.

remove nospam to reply by email

-----Original Message-----
The only way to tell would be to enable PSS and debug logging of the
transmissions. It takes a few reg hacks to do so. I can send you
instructions if you want them.
--
Russ Valentine
[MVP-Outlook]

A customer of mine is having an intermittent problem
receiving faxes using the XP fax console. The computer is
a new Dell Dimension 4600 with a BCM V.92 data/fax modem.
As far as I can tell the modem is on the HCL and has the
latest drivers. All service packs etc have been applied.

The computer will recieve faxes from some fax machines but
not all. The problem seems to be specific to certain
locations / machines trying to send the fax. I've gone
through all the troubleshooting steps I know of and would
appreciate some insight.

Remove the nospam if you reply by email.

.

 

[Charles Byrd]

Russ, Did you ever send those instructions?

-----Original Message-----
The only way to tell would be to enable PSS and debug logging of the
transmissions. It takes a few reg hacks to do so. I can send you
instructions if you want them.
--
Russ Valentine
[MVP-Outlook]

A customer of mine is having an intermittent problem
receiving faxes using the XP fax console. The computer is
a new Dell Dimension 4600 with a BCM V.92 data/fax modem.
As far as I can tell the modem is on the HCL and has the
latest drivers. All service packs etc have been applied.

The computer will recieve faxes from some fax machines but
not all. The problem seems to be specific to certain
locations / machines trying to send the fax. I've gone
through all the troubleshooting steps I know of and would
appreciate some insight.

Remove the nospam if you reply by email.

.

 

[Russ Valentine [MVP-Outlook]]

Twice. Provide a valid email address. I removed "nospam" but still no go.
--
Russ Valentine
[MVP-Outlook]

Russ, Did you ever send those instructions?

-----Original Message-----
The only way to tell would be to enable PSS and debug logging of the
transmissions. It takes a few reg hacks to do so. I can send you
instructions if you want them.
--
Russ Valentine
[MVP-Outlook]

A customer of mine is having an intermittent problem
receiving faxes using the XP fax console. The computer is
a new Dell Dimension 4600 with a BCM V.92 data/fax modem.
As far as I can tell the modem is on the HCL and has the
latest drivers. All service packs etc have been applied.

The computer will recieve faxes from some fax machines but
not all. The problem seems to be specific to certain
locations / machines trying to send the fax. I've gone
through all the troubleshooting steps I know of and would
appreciate some insight.

Remove the nospam if you reply by email.

.