Installed SP2, now can't add Fax Service

[BOB]

Hello fellow guru's,

I just upgraded my winxp pro system up to SP2, now when I try to setup a fax
service, I get errors when trying to copy the correct files. The files that
it is looking for are in the correct place but it can't copy any of them. I
am prompted to go to the SP2 cd and locate the files but they are not there.
What do I do without shooting the computer with a 44 magnum?

Dunnie

 

[Hal Hostetler [MVP-S/U]]

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_ (note than an Underscore character replaces the last letter in
the filename). These are compressed DLL files and will need to be
decompressed. Double click on them and you will get a prompt for the file to
use to open them. Click on BROWSE. and select Win32 Cabinet Self-Extractor,
which is in the system folder. With any luck it will uncompress them all and
make them visible as DLL files. The install routine still may not find these
files. If so, then you must manually direct the installation routine to the
i386 folder that contains these extracted files.

"Cannot Copy File Fxscfgwz.dll" Error Message When You Try to Install
Windows XP Fax Services
http://support.microsoft.com/?kbid=822799

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[bob bonehead]

Thanks Hal'

I will try this and see what happens

Dunnie

 

[Guest]

I've just discovered this thread after seeing that appearently this is a
Windows SP2 bug. I can't install faxing either. But your solution is too
complex for me to follow. Can't you guys write a patch and put up under
Windows Update? I NEED TO FAX! (please?)

Scott Fitzgerald

 

[Guest]

I'm having the same problem and now that I've found the Win32 Cabinet
Self-Extractor, when I try to use it to open the compressed files I get the
message "A REquired resource could not be located."

What's the next step.

BTW: I'm running a new Compaq Presario notebook, that was preloaded with SP2.

rebecca

 

[Guest]

I am having the same problem installing the Fax program as everyone else is.
I am using XP Pro w/SP2 already installed (both on one OEM CD)

I have been reading the various replies and keep reading about this "Win32
Cabinet
Self-Extractor" program. Where do I find this? It is not on the CD and is no
where on the computer. When I double click on fxcfgwz.dl_ and click on
Browse, where do I go from there to find the program to decompress the DLL
file. I do know my way around computers, I build custom computers as a side
business.

The computer that I am using is one that I built. I still have my old
computer hooked up through a LAN. The old computer is a XP Home w/ SP2. I
was able to install the Fax program on that with no problem,so I have an
uncompressed version of fxcfgwz.dl_. I transfered this file to my new
computer and saved it on a local drive and tried to install the fax program
again. When I directed the install program to the location of the
uncompressed version of fxcfgwz.dl_, It would not accept it (no error
message) and kept showing the window saying to put the Win Xp cd in. Why can
I not use the uncompressed file?

I do this is a lot of information, but I am hoping someone out there can
help and it may help others who are having the same issues.

Thank You
Computatoe