Installation interrupted?

[Guest]

I have Windows XP SP2. I have tried several times to install the updated
version of windows defender(beta 2). I closed all open windows. I turned off
my McAfee. I ran it from a local directory. I am not getting any specific
error messages. It just keeps saying that the installation was interuppted.
Any suggestions?

 

[Bill Sanderson MVP]

Are you certain you are logged in as an administrator when installing? This
one can be difficult to troubleshoot.

If you are an administrator, I think the way to troubleshoot this is to turn
on .MSI installer logging, and post the installer log file or some portion
of it to this thread.

http://support.microsoft.com/kb/314852/

shows how to do this.

If you are running XP Professional, the group policy method is easier than
the registry edit method--but not all the details are spelled out in that
article--there's a box to enter logging parameters--and you should
substitute "voicewarmup" (without the quotes) for the letters in that box.

Once logging is enabled, retry the installation, and then look in the %temp%
folder for a log file beginning with MSI--and cut and paste the content of
that file back to this thread.

Once this problem is resolved, it is important to disable logging
again--otherwise many log files will build up over time.