Install Wizard finds no drivers

[Mike W.]

All,
I been having an issue with Install Wizard not finding a driver for a
recognized USB device. I installed a set of Motorola V750 drivers
successfully according to the installer program. I connected my phone to
the computer and the Device manager reported the connection in a balloon
window in the lower right corner of windows. The Install Wizard
proceeded to run, and I chose both automatic and manual to install the
drivers, but the Install Manager reported the following error both
cases: "Windows was unable to find a driver for this device" The Device
Manager shows the phone as Other Device with a yellow exclamation next
to the phones name. How do I get the the Install Wizard to recognize the
USB drivers that I need for the system to communicate the the phone?
Help would be greatly appreciated for I have this same issue on my other
computer/laptop with a keyboard from Microsoft.

Thanks,
Mike W.

 

[Brian A.]

All,
I been having an issue with Install Wizard not finding a driver for a
recognized USB device. I installed a set of Motorola V750 drivers successfully
according to the installer program. I connected my phone to the computer and
the Device manager reported the connection in a balloon window in the lower
right corner of windows. The Install Wizard proceeded to run, and I chose both
automatic and manual to install the drivers, but the Install Manager reported
the following error both cases: "Windows was unable to find a driver for this
device" The Device Manager shows the phone as Other Device with a yellow
exclamation next to the phones name. How do I get the the Install Wizard to
recognize the USB drivers that I need for the system to communicate the the
phone? Help would be greatly appreciated for I have this same issue on my
other computer/laptop with a keyboard from Microsoft.

Thanks,
Mike W.

Did you use the usb drivers from:
http://direct.motorola.com/hellomoto/nss/usb_drivers_pc_charging_drivers.asp

Did you reboot after installing the drivers?
From the same link as above:
<quote>
Please reboot the system after installing the USB Driver.
</quote>

Did you install the Motorola Phone Tools? If yes, you may need to reinstall
the usb drivers.
From the same link as above:
<quote>
Installation of Motorola Phone Tools may effect the performance of this driver.
Please re-install the USB Driver after the installation of Motorola Phone Tools.
</quote>

Have you tried contacting Motorola support?
http://direct.motorola.com/hellomoto/nss/ContactUs.asp

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Mike W.]

Actually, I did use the drivers version 3.4 and 3.5 supplied from
Verizon, and I try the 3.2 version from Motorola's website. In all cases
, I did restart my computer. Same issue, new hardware found but the
Install Wizard reports back "Cannot Install this Hardware" I did not
install the Motorola Phone Tools. My phone does not support it. Yes, I
have contacted Motorola, and they suggested that I downloaded their
drivers. Still no satisfaction. As I stated in my earlier post, I have
had this type of issue with a Microsoft keyboard too on a laptop. I go
through the CD setup which came the keyboard. Then the computer
recognized the new hardware, but the same error returned: "Cannot
Install this Hardware" I figured that once I solve the phone issue, it
will be the same for the keyboard.

Thanks again for your assistance.

 

[Brian A.]

Actually, I did use the drivers version 3.4 and 3.5 supplied from Verizon, and
I try the 3.2 version from Motorola's website. In all cases , I did restart my
computer. Same issue, new hardware found but the Install Wizard reports back
"Cannot Install this Hardware" I did not install the Motorola Phone Tools. My
phone does not support it. Yes, I have contacted Motorola, and they suggested
that I downloaded their drivers. Still no satisfaction. As I stated in my
earlier post, I have had this type of issue with a Microsoft keyboard too on a
laptop. I go through the CD setup which came the keyboard. Then the computer
recognized the new hardware, but the same error returned: "Cannot Install this
Hardware" I figured that once I solve the phone issue, it will be the same for
the keyboard.

Thanks again for your assistance.

For curiosity sake, what is the result if you attempt transfering files as
instructed here?:
http://motorola-global-eng.custhelp...nN0YWxsIHRoaXMgSGFyZHdhcmU*&p_li=&p_topview=1

Or if the link wraps/breaks: http://tinyurl.com/transfiles

In Device Manager, is your device listed? If yes, what's the status of the
device?
If no, are there any "Other/Unknown" devices listed?

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375