Install Wizard finds no drivers


M

Mike W.

All,
I been having an issue with Install Wizard not finding a driver for a
recognized USB device. I installed a set of Motorola V750 drivers
successfully according to the installer program. I connected my phone to
the computer and the Device manager reported the connection in a balloon
window in the lower right corner of windows. The Install Wizard
proceeded to run, and I chose both automatic and manual to install the
drivers, but the Install Manager reported the following error both
cases: "Windows was unable to find a driver for this device" The Device
Manager shows the phone as Other Device with a yellow exclamation next
to the phones name. How do I get the the Install Wizard to recognize the
USB drivers that I need for the system to communicate the the phone?
Help would be greatly appreciated for I have this same issue on my other
computer/laptop with a keyboard from Microsoft.

Thanks,
Mike W.
 
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B

Brian A.

Mike W. said:
All,
I been having an issue with Install Wizard not finding a driver for a
recognized USB device. I installed a set of Motorola V750 drivers successfully
according to the installer program. I connected my phone to the computer and
the Device manager reported the connection in a balloon window in the lower
right corner of windows. The Install Wizard proceeded to run, and I chose both
automatic and manual to install the drivers, but the Install Manager reported
the following error both cases: "Windows was unable to find a driver for this
device" The Device Manager shows the phone as Other Device with a yellow
exclamation next to the phones name. How do I get the the Install Wizard to
recognize the USB drivers that I need for the system to communicate the the
phone? Help would be greatly appreciated for I have this same issue on my
other computer/laptop with a keyboard from Microsoft.

Thanks,
Mike W.

Did you use the usb drivers from:
http://direct.motorola.com/hellomoto/nss/usb_drivers_pc_charging_drivers.asp

Did you reboot after installing the drivers?
From the same link as above:
<quote>
Please reboot the system after installing the USB Driver.
</quote>

Did you install the Motorola Phone Tools? If yes, you may need to reinstall
the usb drivers.
From the same link as above:
<quote>
Installation of Motorola Phone Tools may effect the performance of this driver.
Please re-install the USB Driver after the installation of Motorola Phone Tools.
</quote>

Have you tried contacting Motorola support?
http://direct.motorola.com/hellomoto/nss/ContactUs.asp

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
M

Mike W.

Actually, I did use the drivers version 3.4 and 3.5 supplied from
Verizon, and I try the 3.2 version from Motorola's website. In all cases
, I did restart my computer. Same issue, new hardware found but the
Install Wizard reports back "Cannot Install this Hardware" I did not
install the Motorola Phone Tools. My phone does not support it. Yes, I
have contacted Motorola, and they suggested that I downloaded their
drivers. Still no satisfaction. As I stated in my earlier post, I have
had this type of issue with a Microsoft keyboard too on a laptop. I go
through the CD setup which came the keyboard. Then the computer
recognized the new hardware, but the same error returned: "Cannot
Install this Hardware" I figured that once I solve the phone issue, it
will be the same for the keyboard.

Thanks again for your assistance. :)
 
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B

Brian A.

Mike W. said:
Actually, I did use the drivers version 3.4 and 3.5 supplied from Verizon, and
I try the 3.2 version from Motorola's website. In all cases , I did restart my
computer. Same issue, new hardware found but the Install Wizard reports back
"Cannot Install this Hardware" I did not install the Motorola Phone Tools. My
phone does not support it. Yes, I have contacted Motorola, and they suggested
that I downloaded their drivers. Still no satisfaction. As I stated in my
earlier post, I have had this type of issue with a Microsoft keyboard too on a
laptop. I go through the CD setup which came the keyboard. Then the computer
recognized the new hardware, but the same error returned: "Cannot Install this
Hardware" I figured that once I solve the phone issue, it will be the same for
the keyboard.

Thanks again for your assistance. :)

For curiosity sake, what is the result if you attempt transfering files as
instructed here?:
http://motorola-global-eng.custhelp...nN0YWxsIHRoaXMgSGFyZHdhcmU*&p_li=&p_topview=1

Or if the link wraps/breaks: http://tinyurl.com/transfiles

In Device Manager, is your device listed? If yes, what's the status of the
device?
If no, are there any "Other/Unknown" devices listed?

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 

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