Install of Quicken Software in Vista OS

[Guest]

Recently purchased HP Pavillion Vista machine and cannot install my Quicken
2007. Quicken/Intuit has spent 7 days via e-mail and then, today, using
remote access without success in resolving issue. Their final solution was
"call Microsoft because something is locked up in the registry and the
registry needs to be edited".

Next, today I spoke to HP since they supposedly have software support for my
pre-installed Vista software. They went through all of their troubleshooting
scripts and concluded that I need to: "call Microsoft because the registry
needs to be edited to remove whatever is preventing this software from being
installed."

Microsoft tech support wants $59 to address an issue on a new computer
regarding software that only cost that much. Is there any other alternative
to doing a regedit to find and cure the problem...or should I just toss the
disk away and use someone else's software?

 

[Daniel Peterson]

In a situation where your OS is provided by an OEM (like HP or Dell),
they're responsible for operating system support. I would see if you could
talk to a supervisor at HP.

 

[Andre Da Costa[ActiveWin]]

This is really an Intuit issue, if the Registry was altered to the point you
can't install Quicken, then this would affect other application on the
system. They are just giving you run-around.

 

[Robert Martin]

Try disabling UAC.
If that works after you install re enable UAC

HTH

Robert

 

[Guest]

What is UAC?
--
Dick

Try disabling UAC.
If that works after you install re enable UAC

HTH

Robert

 

[Andre Da Costa[ActiveWin]]

(UAC) enables a lock on administrative features throughout the OS, making it
more difficult for users to mess up areas of the operating system that are
vulnerable to attack or user accidents. Whether it's Device Manager,
Windows, System/System 32 folders or changing account settings. Limited
account users (now called Standard User) can benefit from this very much, by
getting more flexibility when it comes to doing common task such as setting
date and time or changing your account password. For computers in public
places I consider this beneficial and it provides a better peace of mind for
Administrators and even confidence for inexperienced users when using the
operating system.



The major advantage really is it brings awareness to what the user is doing
and certain persons will at least take the time to read the consequences of
their actions before they click "Allow". So in the end, there is no excuse
for running as Administrator. So far, the status from the public on UAC is,
it seems like a highly annoying feature and trust me, it is at times. It's
the first thing I disable after I log into Vista for the first time. For me,
I can manage the consequences from turning it off, but I still see it as a
benefit for the novice, grandma or non computer savvy uncle who occasionally
use their computer and want to stay out of trouble every time they turn it
on.

 

[Guest]

Tried to install with UAC disabled and get same result. When I try to read
log that gets generated in C\ProgramData\Intuit...it seems to indicate that
the install is thinking that there is a version installed, however all the
utilities recommended do not show this. Assuming that the tech support
groups are right and there's some sort of rogue entry in the registry, how
can it be accurately located?

 

[Andre Da Costa[ActiveWin]]

Only recommendation is to upgrade to a new version, 2008 version is
certified compatible with Vista.

 

[Ken Blake, MVP]

Only recommendation is to upgrade to a new version, 2008 version is
certified compatible with Vista.

Although I can't help with Dick's problem, that certainly should not
be necessary. Quicken 2007 works fine under Vista here, as it does on
several others I'm familiar with.

 

[Fitz]

You might try downloading and installing "Windows Install Cleanup" (It
is a MS program) from here:

http://support.microsoft.com/kb/290301

If Quicken is listed, select and run the cleanup then try to reinstall
Quicken. Quicken 2007 Basic R5 run fine on my system.

Fitz

 

[Ed.]

2007 works here fine for me too with Vista Home Premium.

 

[LarryE]

Ok, your HP probably came with a trial version of Quicken, get rid of that
first and then try to install using your CD.

Larry

2007 works here fine for me too with Vista Home Premium.