Install of Outlook Junk Email Filter fails - MsiInstaller code =

[BBM]

Hi,

My computer has been trying to install the latest updates to XP for about a
month, but the install has failed repeatedly. Every time I shut down my
machine it prompts me to "Install Updates and Shutdown".

I have an Application error "event" in the system event logs that says that
Error 1603 occurred (Source = MsiInstaller). I researched the error code and
it says "Fatal Installation error" (now THAT'S helpful MS).

I tried enabling verbose logging on the MsiInstaller, but I don't see any
logs that appear to be for this install in C:\Temp.

What should I do?

Thanks.

 

[BBM]

Adding to my previous post....

I found another post on this board that showed how to view the log
(%windir%windowsupdate.log or something like that). Here's the TOP of the
log. Note the FATAL errors.

2007-11-26 05:22:32:890 936 3ec Misc = Process:
C:\WINDOWS\System32\svchost.exe
2007-11-26 05:22:32:890 936 3ec Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-11-26 05:22:32:859 936 3ec Service *************
2007-11-26 05:22:32:890 936 3ec Service ** START ** Service: Service startup
2007-11-26 05:22:32:890 936 3ec Service *********
2007-11-26 05:22:32:890 936 3ec Agent * WU client version 7.0.6000.381
2007-11-26 05:22:32:890 936 3ec Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-11-26 05:22:32:890 936 3ec Agent * Access type: No proxy
2007-11-26 05:22:32:890 936 3ec Agent * Network state: Connected
2007-11-26 05:23:18:937 936 3ec Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-11-26 05:23:18:937 936 3ec Agent *********** Agent: Initializing
global settings cache ***********
2007-11-26 05:23:18:937 936 3ec Agent * WSUS server: <NULL>
2007-11-26 05:23:18:937 936 3ec Agent * WSUS status server: <NULL>
2007-11-26 05:23:18:937 936 3ec Agent * Target group: (Unassigned
Computers)
2007-11-26 05:23:18:937 936 3ec Agent * Windows Update access disabled: No
2007-11-26 05:23:18:937 936 3ec Agent * Found 6 persisted download calls
to restore
2007-11-26 05:23:19:062 936 3ec DnldMgr Download manager restoring 6
downloads
2007-11-26 05:23:19:125 936 3ec Agent WARNING: fail to get update
deployments with error 0x80248007
2007-11-26 05:23:19:671 936 3ec Agent WARNING: fail to get update
deployments with error 0x80248007
2007-11-26 05:23:19:921 936 3ec Agent * Successfully loaded 6 persisted
download calls.
2007-11-26 05:23:19:921 936 3ec DnldMgr Retrieved 5 persisted download jobs
2007-11-26 05:23:19:921 936 3ec DnldMgr *********** DnldMgr: Restoring
download [no. 0] ***********
2007-11-26 05:23:19:921 936 3ec DnldMgr * BITS JobId =
{55FE8242-74AD-461D-A689-FC0E9D381665}
2007-11-26 05:23:19:921 936 3ec DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-26 05:23:19:937 936 3ec DnldMgr * UpdateId =
{AB911426-3030-4C0B-A6D4-89200C9F22C3}.100
2007-11-26 05:23:20:093 936 3ec DnldMgr * Restored download job.
2007-11-26 05:23:20:093 936 3ec DnldMgr *********** DnldMgr: Restoring
download [no. 1] ***********
2007-11-26 05:23:20:093 936 3ec DnldMgr * BITS JobId =
{F081D45F-4824-4452-8F14-B64B9404FB2E}
2007-11-26 05:23:20:093 936 3ec DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-26 05:23:20:093 936 3ec DnldMgr * UpdateId =
{D3D869D8-6CA1-419A-8CD8-5386953482EB}.100
2007-11-26 05:23:20:109 936 3ec DnldMgr * Restored download job.
2007-11-26 05:23:20:109 936 3ec DnldMgr *********** DnldMgr: Restoring
download [no. 2] ***********
2007-11-26 05:23:20:109 936 3ec DnldMgr * BITS JobId =
{24E22888-764A-4804-A8FA-EB7BD85EB64D}
2007-11-26 05:23:20:109 936 3ec DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-26 05:23:20:109 936 3ec DnldMgr * UpdateId =
{31314213-2505-440C-AEB7-20A7ED6E0DB3}.100
2007-11-26 05:23:20:156 936 3ec DnldMgr * Restored download job.
2007-11-26 05:23:20:156 936 3ec DnldMgr *********** DnldMgr: Restoring
download [no. 3] ***********
2007-11-26 05:23:20:156 936 3ec DnldMgr * BITS JobId =
{00F660C3-78CC-4FA7-9D4B-743512FA9DE7}
2007-11-26 05:23:20:156 936 3ec DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-26 05:23:20:156 936 3ec DnldMgr * UpdateId =
{2D891B46-3C12-4277-9867-952E46B775B0}.100
2007-11-26 05:23:20:203 936 3ec DnldMgr * Restored download job.
2007-11-26 05:23:20:203 936 3ec DnldMgr *********** DnldMgr: Restoring
download [no. 4] ***********
2007-11-26 05:23:20:203 936 3ec DnldMgr * BITS JobId =
{AA805ECB-5A62-49E2-A6BC-3AF014DD5D97}
2007-11-26 05:23:20:203 936 3ec DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-26 05:23:20:203 936 3ec DnldMgr * UpdateId =
{A0E2899A-678B-4FDE-A8E4-BF030FFBC221}.101
2007-11-26 05:23:20:203 936 3ec DnldMgr * Restored download job.
2007-11-26 05:23:20:203 936 3ec AU ########### AU: Initializing Automatic
Updates ###########
2007-11-26 05:23:20:203 936 3ec AU AU setting next detection timeout to
2007-11-26 10:23:20
2007-11-26 05:23:20:203 936 3ec AU # Approval type: Scheduled (User
preference)
2007-11-26 05:23:20:203 936 3ec AU # Scheduled install day/time: Every
day at 3:00
2007-11-26 05:23:20:203 936 3ec AU # Auto-install minor updates: Yes
(User preference)
2007-11-26 05:23:20:234 936 3ec AU # Reconnecting download for 4 updates
2007-11-26 05:23:20:234 936 3ec AU # Reconnected 4 pending download calls
2007-11-26 05:23:20:453 936 3ec Report *********** Report: Initializing
static reporting data ***********
2007-11-26 05:23:20:453 936 3ec Report * OS Version = 5.1.2600.2.0.65792
2007-11-26 05:23:20:562 936 3ec Report * Computer Brand = System
manufacturer
2007-11-26 05:23:20:562 936 3ec Report * Computer Model = System Product
Name
2007-11-26 05:23:20:562 936 3ec Report * Bios Revision = 0107
2007-11-26 05:23:20:562 936 3ec Report * Bios Name = BIOS Date: 06/15/05
21:04:24 Ver: 08.00.10
2007-11-26 05:23:20:562 936 3ec Report * Bios Release Date =
2005-06-15T00:00:00
2007-11-26 05:23:20:562 936 3ec Report * Locale ID = 1033
2007-11-26 05:23:20:562 936 3ec AU AU setting pending client directive to
'Download Progress'
2007-11-26 05:23:20:562 936 3ec AU AU finished delayed initialization
2007-11-26 05:23:20:562 936 9a4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2007-11-26 05:23:20:562 936 3ec AU #############
2007-11-26 05:23:20:562 936 3ec AU ## START ## AU: Search for updates
2007-11-26 05:23:20:578 936 3ec AU #########
2007-11-26 05:23:20:578 936 9a4 DnldMgr Contacting regulation server for 5
updates.
2007-11-26 05:23:20:578 936 3ec AU <<## SUBMITTED ## AU: Search for updates
[CallId = {B53CC623-9E22-44C0-9ADE-26E85DAFBB3A}]
2007-11-26 05:23:20:578 936 9a4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2007-11-26 05:23:20:625 936 9a4 Misc Microsoft signed: Yes
2007-11-26 05:23:20:625 936 9a4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2007-11-26 05:23:20:640 936 9a4 Misc WARNING: Send failed with hr = 80072ee7.
2007-11-26 05:23:20:640 936 9a4 Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-11-26 05:23:20:640 936 9a4 DnldMgr FATAL: Failed to contact the server
with 0x8024402c.
2007-11-26 05:23:20:640 936 9a4 PT + Last proxy send request failed with
hr = 0x80072EE7, HTTP status code = 0
2007-11-26 05:23:20:640 936 9a4 PT + Caller provided credentials = No
2007-11-26 05:23:20:640 936 9a4 PT + Impersonate flags = 0
2007-11-26 05:23:20:640 936 9a4 PT + Possible authorization schemes used =
2007-11-26 05:23:20:640 936 9a4 PT WARNING: GetUpdateDownloadInformation
failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP
status code = 200
2007-11-26 05:23:22:640 936 9a4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2007-11-26 05:23:22:640 936 9a4 Misc Microsoft signed: Yes
2007-11-26 05:23:22:656 936 9a4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2007-11-26 05:23:22:656 936 9a4 Misc WARNING: Send failed with hr = 80072ee7.
2007-11-26 05:23:22:656 936 9a4 Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-11-26 05:23:22:656 936 9a4 DnldMgr FATAL: Failed to contact the server
with 0x8024402c.
2007-11-26 05:23:22:656 936 9a4 PT + Last proxy send request failed with
hr = 0x80072EE7, HTTP status code = 0
2007-11-26 05:23:22:656 936 9a4 PT + Caller provided credentials = No
2007-11-26 05:23:22:656 936 9a4 PT + Impersonate flags = 0
2007-11-26 05:23:22:656 936 9a4 PT + Possible authorization schemes used =
2007-11-26 05:23:22:656 936 9a4 PT WARNING: GetUpdateDownloadInformation
failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP
status code = 200
2007-11-26 05:23:24:656 936 9a4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2007-11-26 05:23:24:656 936 9a4 Misc Microsoft signed: Yes
2007-11-26 05:23:24:671 936 9a4 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2007-11-26 05:23:24:671 936 9a4 Misc WARNING: Send failed with hr = 80072ee7.
2007-11-26 05:23:24:671 936 9a4 Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2007-11-26 05:23:24:671 936 9a4 DnldMgr FATAL: Failed to contact the server
with 0x8024402c.
2007-11-26 05:23:24:671 936 9a4 PT + Last proxy send request failed with
hr = 0x80072EE7, HTTP status code = 0
2007-11-26 05:23:24:671 936 9a4 PT + Caller provided credentials = No
2007-11-26 05:23:24:671 936 9a4 PT + Impersonate flags = 0
2007-11-26 05:23:24:671 936 9a4 PT + Possible authorization schemes used =
2007-11-26 05:23:24:671 936 9a4 PT WARNING: GetUpdateDownloadInformation
failure, error = 0x8024402C, soap client error = 5, soap error code = 0, HTTP
status code = 200
2007-11-26 05:23:24:671 936 9a4 DnldMgr WARNING: Server call failed, using
default regulation.
2007-11-26 05:23:24:671 936 9a4 DnldMgr * Regulation call complete.
0x8024402c

This machine is part of a Windows Server 2003 domain. This machine is
running Win XP SP2.

 

[SLRoberts]

Have you received any help on this from MS or anyone else? Your error log
looks just like mine, and I have had this problem for over a month now. I
tried doing a repair install of WinXP and uninstalling Office 2003. No luck.
When I tried to reinstall Office, that failed. Fortunately I had a recent
backup of my whole disk. I have also had a problem with .NET Framework v1.1.
I tried uninstalling and reinstalling it, but that also failed. MS has
responded, but only with the "solutions" that I have already tried. Oh,
another thing that I tried was downloading and installing the latest version
of the MS Installer. This is getting to be a real pain. No wonder people
are switching to Linux.

 

[BBM]

Have you received any help on this from MS or anyone else? Your error log
looks just like mine, and I have had this problem for over a month now. I
tried doing a repair install of WinXP and uninstalling Office 2003. No luck.
When I tried to reinstall Office, that failed. Fortunately I had a recent
backup of my whole disk. I have also had a problem with .NET Framework v1.1.
I tried uninstalling and reinstalling it, but that also failed. MS has
responded, but only with the "solutions" that I have already tried. Oh,
another thing that I tried was downloading and installing the latest version
of the MS Installer. This is getting to be a real pain. No wonder people
are switching to Linux.

 

[BBM]

Hi SL,

Good to know I'm not the only person with this problem.

I started a support incident and spent some time with an MS service tech
last week.

We did two main things, after which he proclaimed my system healed (at least
for this specific problem). I'm not completely convinced of this as I really
cannot do a decent Windows Update test since my list of critical updates went
from seven to zero after running the MSInstaller repair tool. I was able to
install a couple of the "optional" updates after the session. The two things
we did were...

1) We ran a tool that cleaned out the MS Installer data folders (CatRoot
and CatRoot2) and re-registered all the MS Installer Dll's. I think you can
get this tool via KB943552. The download/utility is called
au_client_tool_v7.exe.

2) I unstalled .Net 3.0 using a tool called dotnetfx_cleanup_tool.zip
(obviously the zipped version). This utility can remove any of the .Net
frameworks without using
MS Installer (add / remove programs). It's referenced in a couple of other
threads on this forum.

My computer is still pretty fouled up. I cannot re-install .Net 3.0., and
in fact I cannot un-install any programs sucessfully through Add/Remove
programs at all.

Good luck with your problem.

 

[SLRoberts]

I tried the fix suggested, and it didn't help at all. I am being passed up
the chain of command by MS Support, and hopefully will eventually find
someone who knows what's going on.

I am convinced that the problem is with the Installer itself, not Framework,
because some Automatic Updates get installed and some don't. Yesterday AU
downloaded 7 critical updates and offered to install them. When I said go
ahead, the installs all failed. However, when I shut down my computer that
night, all of the updates installed sucessfully during the shutdown.
Thinking that something might have been fixed, I tried Microsoft Update the
next morning and had the same old problem - it starts to search for updates
but never stops. I also tried Office Update, and it behaved normally,
downloading Office 2003 SP3, but then the install failed.

 

[BBM]

One of the symptoms of my machine is that I can't install/un-install some
third party programs either. I think it has something to do with Internet
Registration, but you really cannot tell.

I tried to spend an MSDN incident on this last week. MS spent over two DAYS
trying to get an updated version of the MS Installer to install/run without
success.

I'm preparing to rebuild my machine from scratch now.

My question for any MS folks watching is how do you make an install program
(the MS Installer), that generates a 30 or 40 thousand line log file, that
doesn't tell you what went wrong with a failed install.

Good luck to us all.