MsiInstaller + Office 2007


D

David F. Sage

I have the following faults in a 'Windows XP Pro' 'SP3' 'Dell Precision 690'
with 'Office Standard 2007'. With 'Kaspersky Internet Security 2009',
'CCleaner by Piriform' and 'MsiInstaller V 4.5.6001.22159'.



The 'Windows Update Patches' are recent.



When I try to re-install Office from CD or Open it in Add or Remove
Programs, to run the Repair option, the Events listed below happen.



Otherwise, no problems appear in the Event Viewer (Local) and in trying to
fix the difficulties, I unsuccessfully used <msiexec /unreg> and <msiexec
/regserver>, I then installed MsiInstaller V 4.5.6001.22159 to be found in
<Windows\System32>.



It may be coincident; I first noticed the problems after installing 'Google
Earth' now removed.



Can you please help me put right the problem, thank you David?



Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 1035

Date: 10/03/2009

Time: 14:54:07

User: DELL-690\David F. Sage

Computer: DELL-690

Description:

The description for Event ID ( 1035 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: Windows
Installer Clean Up, 3.00.00.0000, 1033, 1603, (NULL), , .

Data:

0000: 7b 31 32 31 36 33 34 42 {121634B

0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1

0010: 31 44 33 2d 41 44 41 33 1D3-ADA3

0018: 2d 30 30 43 30 34 46 35 -00C04F5

0020: 32 44 44 35 32 7d 2DD52}



AND.



Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 1040

Date: 10/03/2009

Time: 10:50:15

User: DELL-690\David F. Sage

Computer: DELL-690

Description:

Beginning a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.



AND.



Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 1042

Date: 10/03/2009

Time: 10:50:27

User: NT AUTHORITY\SYSTEM

Computer: DELL-690

Description:

Ending a Windows Installer transaction:
{8C6027FD-53DC-446D-BB75-CACD7028A134}. Client Process Id: 900.





AND.



Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 11309

Date: 10/03/2009

Time: 14:54:01

User: DELL-690\David F. Sage

Computer: DELL-690

Description:

The description for Event ID ( 11309 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Error 1309. Error reading from file:
C:\Program Files\Windows Installer Clean Up\MsiZap.exe. System error 5.
Verify that the file exists and that you can access it., (NULL), (NULL),
(NULL), (NULL), , .

Data:

0000: 7b 31 32 31 36 33 34 42 {121634B

0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1

0010: 31 44 33 2d 41 44 41 33 1D3-ADA3

0018: 2d 30 30 43 30 34 46 35 -00C04F5

0020: 32 44 44 35 32 7d 2DD52}



AND.



Event Type: Information

Event Source: MsiInstaller

Event Category: None

Event ID: 11729

Date: 10/03/2009

Time: 14:54:07

User: DELL-690\David F. Sage

Computer: DELL-690

Description:

The description for Event ID ( 11729 ) in Source ( MsiInstaller ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event:
Product: Windows Installer Clean Up -- Configuration failed., (NULL),
(NULL), (NULL), (NULL), , .

Data:

0000: 7b 31 32 31 36 33 34 42 {121634B

0008: 30 2d 32 46 34 42 2d 31 0-2F4B-1

0010: 31 44 33 2d 41 44 41 33 1D3-ADA3

0018: 2d 30 30 43 30 34 46 35 -00C04F5

0020: 32 44 44 35 32 7d 2DD52}



Event Type: Error

Event Source: Microsoft Office 12

Event Category: None

Event ID: 5000

Date: 11/03/2009

Time: 09:11:52

User: N/A

Computer: DELL-690

Description:

EventType office12setup, P1 {10120000-0f00-0000-0000--0000000ff1ce}, P2
12.0.4518.1014, P3 x, P4 msiapicallfailure, P5 standardr_standardrww.xml, P6
x, P7 x, P8 NIL, P9 NIL, P10 NIL.



Data:

0000: 6f 00 66 00 66 00 69 00 o.f.f.i.

0008: 63 00 65 00 31 00 32 00 c.e.1.2.

0010: 73 00 65 00 74 00 75 00 s.e.t.u.

0018: 70 00 2c 00 20 00 7b 00 p.,. .{.

0020: 31 00 30 00 31 00 32 00 1.0.1.2.

0028: 30 00 30 00 30 00 30 00 0.0.0.0.

0030: 2d 00 30 00 66 00 30 00 -.0.f.0.

0038: 30 00 2d 00 30 00 30 00 0.-.0.0.

0040: 30 00 30 00 2d 00 30 00 0.0.-.0.

0048: 30 00 30 00 30 00 2d 00 0.0.0.-.

0050: 2d 00 30 00 30 00 30 00 -.0.0.0.

0058: 30 00 30 00 30 00 30 00 0.0.0.0.

0060: 66 00 66 00 31 00 63 00 f.f.1.c.

0068: 65 00 7d 00 2c 00 20 00 e.}.,. .

0070: 31 00 32 00 2e 00 30 00 1.2...0.

0078: 2e 00 34 00 35 00 31 00 ..4.5.1.

0080: 38 00 2e 00 31 00 30 00 8...1.0.

0088: 31 00 34 00 2c 00 20 00 1.4.,. .

0090: 78 00 2c 00 20 00 6d 00 x.,. .m.

0098: 73 00 69 00 61 00 70 00 s.i.a.p.

00a0: 69 00 63 00 61 00 6c 00 i.c.a.l.

00a8: 6c 00 66 00 61 00 69 00 l.f.a.i.

00b0: 6c 00 75 00 72 00 65 00 l.u.r.e.

00b8: 2c 00 20 00 73 00 74 00 ,. .s.t.

00c0: 61 00 6e 00 64 00 61 00 a.n.d.a.

00c8: 72 00 64 00 72 00 5f 00 r.d.r._.

00d0: 73 00 74 00 61 00 6e 00 s.t.a.n.

00d8: 64 00 61 00 72 00 64 00 d.a.r.d.

00e0: 72 00 77 00 77 00 2e 00 r.w.w...

00e8: 78 00 6d 00 6c 00 2c 00 x.m.l.,.

00f0: 20 00 78 00 2c 00 20 00 .x.,. .

00f8: 78 00 2c 00 20 00 4e 00 x.,. .N.

0100: 49 00 4c 00 2c 00 20 00 I.L.,. .

0108: 4e 00 49 00 4c 00 20 00 N.I.L. .

0110: 4e 00 49 00 4c 00 0d 00 N.I.L...

0118: 0a 00 ..



Event Type: Information

Event Source: Microsoft Office 12

Event Category: None

Event ID: 5001

Date: 11/03/2009

Time: 09:12:12

User: N/A

Computer: DELL-690

Description:

Bucket 18911712, bucket table 5, EventType office12setup, P1
{10120000-0f00-0000-0000--0000000ff1ce}, P2 12.0.4518.1014, P3 x, P4
msiapicallfailure, P5 standardr_standardrww.xml, P6 x, P7 x, P8 NIL, P9 NIL,
P10 NIL.



Data:

0000: 42 00 75 00 63 00 6b 00 B.u.c.k.

0008: 65 00 74 00 3a 00 20 00 e.t.:. .

0010: 31 00 38 00 39 00 31 00 1.8.9.1.

0018: 31 00 37 00 31 00 32 00 1.7.1.2.

0020: 0d 00 0a 00 42 00 75 00 ....B.u.

0028: 63 00 6b 00 65 00 74 00 c.k.e.t.

0030: 54 00 61 00 62 00 6c 00 T.a.b.l.

0038: 65 00 20 00 35 00 0d 00 e. .5...

0040: 0a 00 ..
 
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J

JS

How to re-install Windows Installer:
http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm

Windows Installer 3.1 Redistributable (v2)
http://www.microsoft.com/downloads/...fc-5f56-4a38-b838-de776fd4138c&displaylang=en

Windows Installer 4.5 Redistributable
(Latest version of Windows Installer)
http://www.microsoft.com/downloads/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Also:
Common Windows Installer Problems
http://support.microsoft.com/?kbid=555175

Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

MS Office - Windows Installer error
"This patch package could not be opened" error message in an Office program
http://support.microsoft.com/kb/295823
 

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