incredifind troubles big time

[Guest]

i am helping my sis with her pc since we both have xp. she has trouble logging on to her isp (dial up). it is somehow linked to incredifind. i have deleted all cookies. we are unable to remove it via add/remove programs as it tells her to contact the administrator. she is . there is an error messege. when dialing the isp, upon connection attempt, there is a black (dos?) box running code. no connection happens

i suspected a virus but she is having trouble with the sysmantec as well. she renewed her protection in december but i do not know if it took. she has the typical norton, subscriber issues as i have had and probably countless others.

she ran a full scan yesterday. i deleted all cookies today. we cannot remove incredifind due to administrator troubles. the norton cannot update without the isp connection so i cannot scan with the current protection. um, where do i go now?

 

[Taurarian]

http://www.kephyr.com/spywarescanner/library/incredifind/index.phtml
Instructions on how to manually remove the incredifind spyware.

You may of course wish to download for your sister a spyware removal program
Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

i am helping my sis with her pc since we both have xp. she has trouble logging

on to her isp (dial up). it is somehow linked to incredifind. i have deleted
all cookies. we are unable to remove it via add/remove programs as it tells her
to contact the administrator. she is . there is an error messege. when dialing
the isp, upon connection attempt, there is a black (dos?) box running code. no
connection happens.

i suspected a virus but she is having trouble with the sysmantec as well. she

renewed her protection in december but i do not know if it took. she has the
typical norton, subscriber issues as i have had and probably countless others.

she ran a full scan yesterday. i deleted all cookies today. we cannot remove

incredifind due to administrator troubles. the norton cannot update without the
isp connection so i cannot scan with the current protection. um, where do i go
now?