Ikernel.exe Application Error

[Coleman Smith]

While trying to remove a Palm pilot program I received the following error
message.

"ikernel.exe Application Error

Instruction at 0x771c732a reference 0x001634E0

The memory could not be read."

This occurred after a file transfer stalled out from drive C to the CD drive
which I believe occurred because it was a hugh photo file.

I got the same error when I tried to reinstall the program.

After the file transfer stall the icon for the Palm went to dark and was no
longer functional.

Technical information on my system follows my sig.

I could not find any thing on this in the help file.

Any help or suggestion will be appreciated.
--
Coleman Smith
*********************************************
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name COLEMAN
System Manufacturer Compaq
System Model Presario
System Type X86-based PC
Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1595 Mhz
BIOS Version/Date Compaq 686Y2 v2.06, 12/3/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name COLEMAN\Coleman Smith
Time Zone Central Standard Time
Total Physical Memory 512.50 MB
Available Physical Memory 287.68 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.32 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

 

[Cari MS-MVP]

See InstallShield's website at
http://support.installshield.com/kb/view.asp?articleid=q108020

Cari
www.coribright.com

 

[Coleman Smith]

Thanks:

I installed the fix and then reinstalled the Palm Software.
Palm appeared to install normally but when I tried to open it crashed with a
message that it could not open the address database.

I uninstalled it and then tried again.

Is this an XP or a Palm problem.

If I change the folder name to a new location is this likely to help?

 

[Coleman Smith]

Please disregard

This is a Palm(tm) problem.
I fixed it.

The reinstalled program would not open it's old data files.

I installed in a new directory and it's running fine except that I lost my
data.

Thanks for all your help.